Tiffany & Co.
Position Overview
The IT Product Director - OMS is responsible for the strategic leadership, implementation, and optimization of the Order Management and Payment systems. This role ensures seamless order processing, fulfillment, and customer experience across all sales channels. This role is also involved in optimizing payment/checkout processes through payment/fraud systems management from a functional and technical perspective. The Director collaborates with cross-functional teams to align OMS and Payment capabilities with business goals, drive innovation, and support scalable growth.
Key Responsibilities
Lead the end-to-end strategy, roadmap, and delivery of the OMS platform and Payment/Fraud processors
Lead a team made up of 5 technical experts, extended with an international dedicated team through vendors.
Partner hand in hand with the business partners to build product roadmap and priorities
Manage OMS integrations with ERP, WMS, POS, e-commerce, CRM, & Supply Chain systems.
Improve payment success rates through OMS/PSP optimizations
Ensure accurate and efficient order capture, routing, allocation, and fulfillment.
Oversee systems performance, data integrity, and issue resolution.
Partner with supply chain, logistics, customer service, and tech teams.
Evaluate and implement enhancements to improve operational efficiency and customer experience.
Manage vendor relationships and contractual agreements related to OMS
Evaluate the impact of OMS evolutions on other IT departments
Leverage AGILE methodology to deliver value
Monitor KPIs and provide regular reporting to leadership.
Ensure system compliance with data privacy and security regulations.
Key Accountabilities
IT Product Ownership: Contribute actively to build a fluid streamlined architecture for the OMS and around (integration with other tools), improve current OMS setup performance, build product roadmap hand in hand with IT and business. (incl KPIs and perf reports)
Manage and develop direct reports through the performance management processes, ongoing coaching, and career discussions. Manages and measures vendor/partner performance. Challenges partners/vendors
Deliver projects involving the OMS on time under high quality standards, omnichannel wise (retail, B2B, ecommerce, CRM, Supply Chain…)
Establish a strong IT partnership to build a common IT vision and anticipate impacts of the OMS evolutions / changes on the other departments
Having extended knowledge to psp systems and management is a real plus for this position
Required Qualifications
Bachelor's degree and/or relevant experience
8-10 Years of experience in e-commerce / omnichannel/Payment ecosystems
Familiar with AGILE methodology
Experiencing managing vendor/partner contracts and resources
Experience leading Product/Development teams leveraging traditional waterfall and agile delivery methodologies.
Demonstrated experience documenting use cases and functional requirements and experience developing and implementing software/business capabilities.
Excellent analytical and problem-solving skills
Excellent written and verbal communications skills
Strong presentation skills
Strong business acumen
Preferred Qualifications
Retail / ecommerce / omnichannel experience a plus
Experience with Sterling and Adyen/Cybersource is a plus
The hiring range for this position ranges from $181,000- $214,000. Management is also eligible for bonus. The salary offered will be dependent upon candidates' relevant skills and experience.
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Key Responsibilities
Lead the end-to-end strategy, roadmap, and delivery of the OMS platform and Payment/Fraud processors
Lead a team made up of 5 technical experts, extended with an international dedicated team through vendors.
Partner hand in hand with the business partners to build product roadmap and priorities
Manage OMS integrations with ERP, WMS, POS, e-commerce, CRM, & Supply Chain systems.
Improve payment success rates through OMS/PSP optimizations
Ensure accurate and efficient order capture, routing, allocation, and fulfillment.
Oversee systems performance, data integrity, and issue resolution.
Partner with supply chain, logistics, customer service, and tech teams.
Evaluate and implement enhancements to improve operational efficiency and customer experience.
Manage vendor relationships and contractual agreements related to OMS
Evaluate the impact of OMS evolutions on other IT departments
Leverage AGILE methodology to deliver value
Monitor KPIs and provide regular reporting to leadership.
Ensure system compliance with data privacy and security regulations.
Key Accountabilities
IT Product Ownership: Contribute actively to build a fluid streamlined architecture for the OMS and around (integration with other tools), improve current OMS setup performance, build product roadmap hand in hand with IT and business. (incl KPIs and perf reports)
Manage and develop direct reports through the performance management processes, ongoing coaching, and career discussions. Manages and measures vendor/partner performance. Challenges partners/vendors
Deliver projects involving the OMS on time under high quality standards, omnichannel wise (retail, B2B, ecommerce, CRM, Supply Chain…)
Establish a strong IT partnership to build a common IT vision and anticipate impacts of the OMS evolutions / changes on the other departments
Having extended knowledge to psp systems and management is a real plus for this position
Required Qualifications
Bachelor's degree and/or relevant experience
8-10 Years of experience in e-commerce / omnichannel/Payment ecosystems
Familiar with AGILE methodology
Experiencing managing vendor/partner contracts and resources
Experience leading Product/Development teams leveraging traditional waterfall and agile delivery methodologies.
Demonstrated experience documenting use cases and functional requirements and experience developing and implementing software/business capabilities.
Excellent analytical and problem-solving skills
Excellent written and verbal communications skills
Strong presentation skills
Strong business acumen
Preferred Qualifications
Retail / ecommerce / omnichannel experience a plus
Experience with Sterling and Adyen/Cybersource is a plus
The hiring range for this position ranges from $181,000- $214,000. Management is also eligible for bonus. The salary offered will be dependent upon candidates' relevant skills and experience.
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