TicketNetwork
Senior Director Infrastructure and Cloud
TicketNetwork, South Windsor, Connecticut, us, 06074
Senior Director Infrastructure and Cloud
Join to apply for the
Senior Director Infrastructure and Cloud
role at
TicketNetwork . Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting‑edge e‑commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork provides top‑tier, customizable solutions that deliver great service to consumers and clients alike.
Position Summary We are seeking a strategic and results‑driven Senior Director, IT Infrastructure and Cloud to lead the design, implementation, and management of our enterprise IT infrastructure and cloud platforms. This management role will oversee multiple IT teams—including Infrastructure, Network, Operations, and Database—and collaborate closely with DevOps, Security, and Support teams. The successful candidate will oversee both on‑premise systems and cloud platforms, ensuring high availability, security, elasticity, and scalability across all environments. The ideal candidate will bring deep expertise in traditional data center operations while driving innovation through hybrid and cloud‑native solutions.
Key Responsibilities
Lead and mentor teams of infrastructure, network, operations, and database engineers, fostering a culture of operational excellence and continuous improvement.
Lead by example; motivate attention to detail, ownership, and accountability across IT teams.
Architect, deploy, optimize, and manage the lifecycle of on‑premise infrastructure—including physical and virtual servers, storage arrays, networking equipment, and backup systems.
Drive infrastructure modernization, including virtualization, hyperconverged infrastructure (HCI), and software‑defined networking (SDN).
Oversee data center operations, optimization, and hardware lifecycle management.
Manage hybrid environments by integrating on‑premise systems with cloud platforms (Azure and AWS).
Drive cloud adoption and hybrid architecture strategies (Azure, AWS), ensuring scalability, security, and cost‑effectiveness.
Ensure robust disaster recovery, high availability, and business continuity strategies across all infrastructure layers.
Monitor emerging technologies and assess their potential impact on the business.
Collaborate with IT Security to implement and maintain secure infrastructure practices.
Collaborate with DevOps to support and optimize release pipelines.
Collaborate with cross‑functional teams to identify and implement technology solutions.
Collaborate with executive leadership to identify technology opportunities that drive innovation and operational efficiency.
Manage vendor relationships, contracts, and service‑level agreements (SLAs) for both on‑prem and cloud services.
Develop and manage budgets, forecasts, and capacity planning for infrastructure and cloud services.
Establish KPIs and performance metrics to ensure service excellence and continuous improvement.
Requirements
Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
12+ years of experience in IT, with at least 5 years in a leadership role managing IT teams.
Deep expertise in enterprise infrastructure, cloud platforms, cybersecurity, and IT operations.
Strong understanding of AWS services, including EC2, S3, RDS, Lambda, VPC, IAM, and CloudWatch.
Proven experience managing enterprise on‑premise environments, networking (e.g., Palo Alto, A10, Cisco), and virtualization platforms (e.g., VMware).
Strong experience with cloud platforms (M365, Azure, AWS) and hybrid cloud architectures.
Familiarity with enterprise storage (SAN/NAS), backup solutions, and disaster recovery planning.
Familiarity with DevOps practices and CI/CD tools and methodologies.
Familiarity with monitoring and observability platforms (e.g., SolarWinds, DataDog, ELK).
Demonstrated success in leading large, cross‑functional IT teams and complex technology programs.
Excellent leadership, communication, and project management skills.
Strategic thinker with a hands‑on approach.
Ability to manage multiple priorities in a highly dynamic, fast‑paced environment.
Preferred Skills
Certifications such as ITIL, PMP, VMware, AWS/Azure Architect, or Cisco.
Understanding of compliance frameworks (PCI‑DSS, SOC2).
Familiarity with ITIL, DevOps, automation, and agile methodologies.
Experience with Azure DevOps, Octopus Deploy, and CI/CD methodologies.
Experience with automation and orchestration tools (e.g., Ansible, Terraform, PowerShell).
Experience with containerization and orchestration (Docker, Kubernetes, Amazon EKS).
Familiarity with database technologies (SQL, RDS, NoSQL, Databricks, Snowflake).
Familiarity with Event Services Framework.
Seniority level
Director
Employment type
Full‑time
Job function
Information Technology
#J-18808-Ljbffr
Senior Director Infrastructure and Cloud
role at
TicketNetwork . Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting‑edge e‑commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork provides top‑tier, customizable solutions that deliver great service to consumers and clients alike.
Position Summary We are seeking a strategic and results‑driven Senior Director, IT Infrastructure and Cloud to lead the design, implementation, and management of our enterprise IT infrastructure and cloud platforms. This management role will oversee multiple IT teams—including Infrastructure, Network, Operations, and Database—and collaborate closely with DevOps, Security, and Support teams. The successful candidate will oversee both on‑premise systems and cloud platforms, ensuring high availability, security, elasticity, and scalability across all environments. The ideal candidate will bring deep expertise in traditional data center operations while driving innovation through hybrid and cloud‑native solutions.
Key Responsibilities
Lead and mentor teams of infrastructure, network, operations, and database engineers, fostering a culture of operational excellence and continuous improvement.
Lead by example; motivate attention to detail, ownership, and accountability across IT teams.
Architect, deploy, optimize, and manage the lifecycle of on‑premise infrastructure—including physical and virtual servers, storage arrays, networking equipment, and backup systems.
Drive infrastructure modernization, including virtualization, hyperconverged infrastructure (HCI), and software‑defined networking (SDN).
Oversee data center operations, optimization, and hardware lifecycle management.
Manage hybrid environments by integrating on‑premise systems with cloud platforms (Azure and AWS).
Drive cloud adoption and hybrid architecture strategies (Azure, AWS), ensuring scalability, security, and cost‑effectiveness.
Ensure robust disaster recovery, high availability, and business continuity strategies across all infrastructure layers.
Monitor emerging technologies and assess their potential impact on the business.
Collaborate with IT Security to implement and maintain secure infrastructure practices.
Collaborate with DevOps to support and optimize release pipelines.
Collaborate with cross‑functional teams to identify and implement technology solutions.
Collaborate with executive leadership to identify technology opportunities that drive innovation and operational efficiency.
Manage vendor relationships, contracts, and service‑level agreements (SLAs) for both on‑prem and cloud services.
Develop and manage budgets, forecasts, and capacity planning for infrastructure and cloud services.
Establish KPIs and performance metrics to ensure service excellence and continuous improvement.
Requirements
Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
12+ years of experience in IT, with at least 5 years in a leadership role managing IT teams.
Deep expertise in enterprise infrastructure, cloud platforms, cybersecurity, and IT operations.
Strong understanding of AWS services, including EC2, S3, RDS, Lambda, VPC, IAM, and CloudWatch.
Proven experience managing enterprise on‑premise environments, networking (e.g., Palo Alto, A10, Cisco), and virtualization platforms (e.g., VMware).
Strong experience with cloud platforms (M365, Azure, AWS) and hybrid cloud architectures.
Familiarity with enterprise storage (SAN/NAS), backup solutions, and disaster recovery planning.
Familiarity with DevOps practices and CI/CD tools and methodologies.
Familiarity with monitoring and observability platforms (e.g., SolarWinds, DataDog, ELK).
Demonstrated success in leading large, cross‑functional IT teams and complex technology programs.
Excellent leadership, communication, and project management skills.
Strategic thinker with a hands‑on approach.
Ability to manage multiple priorities in a highly dynamic, fast‑paced environment.
Preferred Skills
Certifications such as ITIL, PMP, VMware, AWS/Azure Architect, or Cisco.
Understanding of compliance frameworks (PCI‑DSS, SOC2).
Familiarity with ITIL, DevOps, automation, and agile methodologies.
Experience with Azure DevOps, Octopus Deploy, and CI/CD methodologies.
Experience with automation and orchestration tools (e.g., Ansible, Terraform, PowerShell).
Experience with containerization and orchestration (Docker, Kubernetes, Amazon EKS).
Familiarity with database technologies (SQL, RDS, NoSQL, Databricks, Snowflake).
Familiarity with Event Services Framework.
Seniority level
Director
Employment type
Full‑time
Job function
Information Technology
#J-18808-Ljbffr