Jobs via Dice
Dice is the leading career destination for tech experts at every stage of their careers. Our client, IntellectFaces, Inc., is seeking the following. Apply via Dice today!
Responsibilities
Hardware, software, and network support for global staff
Governance and information assurance/cybersecurity to ensure compliance with government-wide cyber-security directives and FISMA compliant reporting, as well as enterprise initiatives like cyber hygiene scans and data loss prevention
IT service delivery to include remote technical support such as device troubleshooting, patching, IT asset provisioning, software/hardware maintenance, Audio/Video equipment, troubleshooting M365 and other software issues, and managing IT inventory
Email support, including account creation, updates, deletions, and archiving
IT equipment support, maintenance, repair, and replacement of IT assets
Qualifications
Deep understanding of M365 hybrid environments, Entra ID, SSO, and MFA
Proficiency in Windows troubleshooting and device support
Skilled in Microsoft 365 administration: Exchange Online, Teams, SharePoint, OneDrive, Groups
Experience with Adobe, Power BI, Power Automate, Visio, Planner, Project
Experience installing, configuring, and supporting laptop and mobile devices
Experience with remote support tools (Remote Desktop, Zoom, MS Teams)
Knowledge of cloud security best practices and compliance
Preferred Experience
Experience supporting a hybrid work environment that includes support of staff deployed worldwide
Strong communication and interpersonal skills
Ability to work under deadlines and to adapt to changing circumstances
Collaborative team spirit, cultural sensitivity, and a strong desire to learn
Minimum 7 years of IT support experience
Bachelor’s degree in IT or related field; relevant certifications (e.g., CompTIA, Microsoft, ITIL) preferred
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Software Development
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Responsibilities
Hardware, software, and network support for global staff
Governance and information assurance/cybersecurity to ensure compliance with government-wide cyber-security directives and FISMA compliant reporting, as well as enterprise initiatives like cyber hygiene scans and data loss prevention
IT service delivery to include remote technical support such as device troubleshooting, patching, IT asset provisioning, software/hardware maintenance, Audio/Video equipment, troubleshooting M365 and other software issues, and managing IT inventory
Email support, including account creation, updates, deletions, and archiving
IT equipment support, maintenance, repair, and replacement of IT assets
Qualifications
Deep understanding of M365 hybrid environments, Entra ID, SSO, and MFA
Proficiency in Windows troubleshooting and device support
Skilled in Microsoft 365 administration: Exchange Online, Teams, SharePoint, OneDrive, Groups
Experience with Adobe, Power BI, Power Automate, Visio, Planner, Project
Experience installing, configuring, and supporting laptop and mobile devices
Experience with remote support tools (Remote Desktop, Zoom, MS Teams)
Knowledge of cloud security best practices and compliance
Preferred Experience
Experience supporting a hybrid work environment that includes support of staff deployed worldwide
Strong communication and interpersonal skills
Ability to work under deadlines and to adapt to changing circumstances
Collaborative team spirit, cultural sensitivity, and a strong desire to learn
Minimum 7 years of IT support experience
Bachelor’s degree in IT or related field; relevant certifications (e.g., CompTIA, Microsoft, ITIL) preferred
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Software Development
Referrals increase your chances of interviewing at Jobs via Dice by 2x
Get notified about new Information Technology Support Specialist jobs in Washington, DC.
#J-18808-Ljbffr