Turnitin
Copy of Customer Success Manager (USA Remote)
Turnitin, Washington, District of Columbia, us, 20022
Employer Industry: Education Technology
Why consider this job opportunity
Salary up to $XXX,000/year
Bonus eligible position with commission‑based compensation
Remote‑first culture that empowers you to work flexibly and with purpose
Comprehensive health and wellness programs, including generous time off and self‑care days
Opportunity to make a meaningful impact on global education
Supportive and inclusive team environment that values collaboration and integrity
What to Expect (Job Responsibilities)
Own customer retention and growth by securing renewals and identifying opportunities for expansion and referral‑based cross‑sells within assigned accounts
Drive adoption and outcomes by ensuring customers achieve measurable value from solutions through success plans and data‑driven business reviews
Build trusted relationships with stakeholders across all levels of educational institutions to strengthen advocacy and partnership
Represent customer feedback internally to inform product and marketing strategies
Collaborate with Account Executives and Solutions Consultants to deliver a seamless customer experience from onboarding through renewal
What is Required (Qualifications)
3+ years of experience in Customer Success, Account Management, or a similar client‑facing role within SaaS or EdTech
Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets
Strong ability to build and maintain executive‑level relationships within higher education institutions
Excellent communication, presentation, and storytelling skills for diverse audiences
Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango)
How to Stand Out (Preferred Qualifications)
Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic integrity
Highly organized, data‑driven, and adept at managing a portfolio of accounts with discipline and empathy
A collaborative teammate with a growth mindset and resilience
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Salary up to $XXX,000/year
Bonus eligible position with commission‑based compensation
Remote‑first culture that empowers you to work flexibly and with purpose
Comprehensive health and wellness programs, including generous time off and self‑care days
Opportunity to make a meaningful impact on global education
Supportive and inclusive team environment that values collaboration and integrity
What to Expect (Job Responsibilities)
Own customer retention and growth by securing renewals and identifying opportunities for expansion and referral‑based cross‑sells within assigned accounts
Drive adoption and outcomes by ensuring customers achieve measurable value from solutions through success plans and data‑driven business reviews
Build trusted relationships with stakeholders across all levels of educational institutions to strengthen advocacy and partnership
Represent customer feedback internally to inform product and marketing strategies
Collaborate with Account Executives and Solutions Consultants to deliver a seamless customer experience from onboarding through renewal
What is Required (Qualifications)
3+ years of experience in Customer Success, Account Management, or a similar client‑facing role within SaaS or EdTech
Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets
Strong ability to build and maintain executive‑level relationships within higher education institutions
Excellent communication, presentation, and storytelling skills for diverse audiences
Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango)
How to Stand Out (Preferred Qualifications)
Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic integrity
Highly organized, data‑driven, and adept at managing a portfolio of accounts with discipline and empathy
A collaborative teammate with a growth mindset and resilience
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr