The University of New Mexico
Assoc Dir,Core IT Svcs
The University of New Mexico, Albuquerque, New Mexico, United States, 87101
Assoc Dir,Core IT Svcs
The University of New Mexico’s Chief Information Officer/Information Technologies is looking for an Associate Director of IT Campus Outreach & Engagement. This position will report to the Director of IT Campus Outreach & Engagement and will provide leadership to the University of New Mexico’s IT Officers who oversee the technology services for the University’s academic colleges and schools, the branch campuses, as well as the administrative support units, such as Institutional Support Services and Human Resources. The Associate Director will supervise the technical teams for UNM Athletics, UNM Police Department and the UNM School of Law.
The Associate Director will also be responsible for updating and creating standard operation procedures for the technological services offered by Campus Outreach & Engagement, as well as coordinating service delivery and design in conjunction with UNM’s Customer Support Services team.
Responsibilities
Provide strategic leadership for UNM IT Officers overseeing departmental technology services.
Participate in COE’s financial planning, including funding requests and presentation to campus stakeholders and senior leadership.
Develop and implement technology standards for faculty and staff workstations.
Maintain and share expertise on current and emerging technology trends in higher education.
Direct staffing plans and professional development for UNM Athletics, UNM Police Department, UNM School of Law, and other departments without dedicated IT Officers.
Review, prioritize, and approve projects to ensure sustainable support and balanced workloads.
Foster collaboration across IT units and university departments to deliver efficient, high-quality technology services to the UNM community.
This position requires frequent on-site engagement with diverse stakeholders and oversight of staff responsible for workstation, security, and other IT services. While limited remote work may be possible, the role primarily demands on-campus presence to ensure effective collaboration and service delivery.
Conditions of Employment
Employees in this job title are subject to the terms and conditions of an employment contract. Employment contracts are typically subject to review and renewal on an annual basis.
Successful candidate may be subject to a criminal background check prior to starting work.
Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
Minimum Qualifications Bachelor's degree; at least 7 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Preferred Qualifications
Experience providing IT leadership and developing core service offerings and strategies in an education environment.
Broad experience and understanding of higher education dynamics and the evolving needs of students, faculty, and administrative support units.
Proven leadership of large, diverse teams and fostering collaboration across multidisciplinary departments.
Ability to communicate technical information to a diverse audience of technical and non-technical individuals, especially faculty and academic leadership.
Knowledge of user experience/satisfaction analysis and measurement methods.
Expertise with leadership of user-centered service design and delivery strategies.
Expertise providing workstation support for both Windows and Mac.
Additional Requirements Applications need to include a complete professional work history with dates and hours worked.
Campus Main - Albuquerque, NM
Department IT Campus Outreach & Engagement (362A)
Employment Type Staff
Staff Type Contract
Pay Monthly: $8,417.07 - $12,046.67
Benefits This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for more information.
ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.
Background Check Required Yes
For Best Consideration Date 1/9/2026
Eligible for Remote Work No
Application Instructions Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a third party site, please visit UNMJobs to submit an application.
Include a cover letter, resume, and a two-page analysis of the current challenges and opportunities facing Campus Outreach. For external candidates, please address the challenges and opportunities in moving from a decentralized to a centralized IT support structure. You can visit this site for additional information on the University of New Mexico’s efforts: IT Effectiveness and Efficiencies : Office of the Chief Information Officer | The University of New Mexico.
Applicants submitting incomplete application packages may not be considered for interview.
Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details. EEO Statement The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.
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The Associate Director will also be responsible for updating and creating standard operation procedures for the technological services offered by Campus Outreach & Engagement, as well as coordinating service delivery and design in conjunction with UNM’s Customer Support Services team.
Responsibilities
Provide strategic leadership for UNM IT Officers overseeing departmental technology services.
Participate in COE’s financial planning, including funding requests and presentation to campus stakeholders and senior leadership.
Develop and implement technology standards for faculty and staff workstations.
Maintain and share expertise on current and emerging technology trends in higher education.
Direct staffing plans and professional development for UNM Athletics, UNM Police Department, UNM School of Law, and other departments without dedicated IT Officers.
Review, prioritize, and approve projects to ensure sustainable support and balanced workloads.
Foster collaboration across IT units and university departments to deliver efficient, high-quality technology services to the UNM community.
This position requires frequent on-site engagement with diverse stakeholders and oversight of staff responsible for workstation, security, and other IT services. While limited remote work may be possible, the role primarily demands on-campus presence to ensure effective collaboration and service delivery.
Conditions of Employment
Employees in this job title are subject to the terms and conditions of an employment contract. Employment contracts are typically subject to review and renewal on an annual basis.
Successful candidate may be subject to a criminal background check prior to starting work.
Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
Minimum Qualifications Bachelor's degree; at least 7 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Preferred Qualifications
Experience providing IT leadership and developing core service offerings and strategies in an education environment.
Broad experience and understanding of higher education dynamics and the evolving needs of students, faculty, and administrative support units.
Proven leadership of large, diverse teams and fostering collaboration across multidisciplinary departments.
Ability to communicate technical information to a diverse audience of technical and non-technical individuals, especially faculty and academic leadership.
Knowledge of user experience/satisfaction analysis and measurement methods.
Expertise with leadership of user-centered service design and delivery strategies.
Expertise providing workstation support for both Windows and Mac.
Additional Requirements Applications need to include a complete professional work history with dates and hours worked.
Campus Main - Albuquerque, NM
Department IT Campus Outreach & Engagement (362A)
Employment Type Staff
Staff Type Contract
Pay Monthly: $8,417.07 - $12,046.67
Benefits This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for more information.
ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.
Background Check Required Yes
For Best Consideration Date 1/9/2026
Eligible for Remote Work No
Application Instructions Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a third party site, please visit UNMJobs to submit an application.
Include a cover letter, resume, and a two-page analysis of the current challenges and opportunities facing Campus Outreach. For external candidates, please address the challenges and opportunities in moving from a decentralized to a centralized IT support structure. You can visit this site for additional information on the University of New Mexico’s efforts: IT Effectiveness and Efficiencies : Office of the Chief Information Officer | The University of New Mexico.
Applicants submitting incomplete application packages may not be considered for interview.
Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details. EEO Statement The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.
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