Luke's Local Grocery
CASHIER SHIFT LEAD - INNER SUNSET
Luke's Local Grocery, San Francisco, California, United States, 94199
Luke's Local is an independently‑owned grocery business that provides food from local family farms, butchers, ranchers, and food makers. Luke's sincerely sources great food made with integrity, and is passionate about making grocery shopping an inspiring experience for Bay Area communities. We operate three vibrant brick and mortar markets - one on Cole and Parnassus in the heart of Cole Valley, a second in Cow Hollow on Union St, a third on Green Street in North Beach and a fourth in the Inner Sunset on 9th Ave. As a company, we are constantly striving to create an environment that fosters equity, inclusion, and nourishment for our customers and team members alike. Our hope is to make it possible for anyone to bring the spirit of discovery, creativity, and joy into their kitchens. We hope you’ll join us.
About the Job As a Cashier Shift Lead, you are responsible for leading the Cashier team and supporting Store Leadership in maintaining excellent customer service and retail standards. You are also responsible for being a leadership presence and PIC (Person In Charge) on the floor throughout your shift. You will often be responsible for opening and closing the store. Your main responsibilities are to oversee the cash register and front end of the store, which includes cashiering, handling customer questions and concerns, and assisting with stocking and facing front‑facing displays, grocery, alcohol, and dairy shelves, and produce sets as needed. We encourage a team mentality at Luke’s and as such, all staff often assist each other based on the demands of the day. Having a positive attitude, team mentality, and an eagerness to learn is a must. In addition to your department responsibilities, you oversee the following:
Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Coordinate with Floor Supervisor to supervise employees and assist with tasks as necessary
Work with Floor Supervisor to distribute work evenly among all staff, assigning duties to specific employees based on role and skills
Assist Floor Supervisor and Store Leadership in coordinating breaks as needed
Ensure excellent customer service and hospitality standards are upheld - from deli service and wait times, to in‑store shopping, to the experience at checkout
Assist with training new and current staff in all departments
Manage accurate tracking and reporting of waste
Handling customer issues and managing conflicts
Maintain Luke’s Local retail standards in terms of cleanliness, facing, stocking, tagging, and merchandising
Ensure food safety standards are being met at all times
Balancing cash drawers and preparing cash deposits
Note: There is a requisite waiting period of 30 days before any staff member at Luke’s Local is permitted to handle cash. \ Maintaining a positive, equitable work environment for all staff \ Stay informed about weekly items and guide customers to product locations throughout the store
High standard of cleanliness
Friendly, team‑player
Good work ethic
Creative thinker
Eagerness to learn
Work Environment
Office & sales floor of retail grocery stores
Must be able to lift 25 lbs
Must be able to spend 6-8 hours per day on your feet
Stooping, bending, lifting, standing for long periods of time, stretching, twisting, reaching, repetitive stocking motions, repetitive food prep motions.
Stocking of shelves and merchandising displays
Handling of refrigerated product in a cold environment for short periods of time.
Preferred education and experience
Experience with retail, preferably grocery
Experience with food preparation, service, and safety
Experience with customer service
A willingness to train and work in other areas of the store as needed
Additional Eligibility Requirements
Must be 18 years or older
Proficiency in English
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COVID-19 Considerations Luke’s Local requires all new hires to be vaccinated against COVID‑19 as a condition of employment. All new hires will be required to be vaccinated [1st dose] prior to their first day of scheduled work or must request an accommodation under medical or religious exemptions.
FLSA Classification
Non Exempt‑Hourly
Pay Range
$23-27/hour
Medical insurance, with employer contribution of up to 100%
Dental insurance, with 70% employer contribution
Vision insurance, with 50% employer contribution
Paid sick leave
Paid vacation - up to 2 weeks per year
Pre‑tax 401k savings account
Storewide employee discount of 20%
Daily staff meal
Pre‑tax commuter benefits savings account
Professional development and mentorship program
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
#J-18808-Ljbffr
About the Job As a Cashier Shift Lead, you are responsible for leading the Cashier team and supporting Store Leadership in maintaining excellent customer service and retail standards. You are also responsible for being a leadership presence and PIC (Person In Charge) on the floor throughout your shift. You will often be responsible for opening and closing the store. Your main responsibilities are to oversee the cash register and front end of the store, which includes cashiering, handling customer questions and concerns, and assisting with stocking and facing front‑facing displays, grocery, alcohol, and dairy shelves, and produce sets as needed. We encourage a team mentality at Luke’s and as such, all staff often assist each other based on the demands of the day. Having a positive attitude, team mentality, and an eagerness to learn is a must. In addition to your department responsibilities, you oversee the following:
Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Coordinate with Floor Supervisor to supervise employees and assist with tasks as necessary
Work with Floor Supervisor to distribute work evenly among all staff, assigning duties to specific employees based on role and skills
Assist Floor Supervisor and Store Leadership in coordinating breaks as needed
Ensure excellent customer service and hospitality standards are upheld - from deli service and wait times, to in‑store shopping, to the experience at checkout
Assist with training new and current staff in all departments
Manage accurate tracking and reporting of waste
Handling customer issues and managing conflicts
Maintain Luke’s Local retail standards in terms of cleanliness, facing, stocking, tagging, and merchandising
Ensure food safety standards are being met at all times
Balancing cash drawers and preparing cash deposits
Note: There is a requisite waiting period of 30 days before any staff member at Luke’s Local is permitted to handle cash. \ Maintaining a positive, equitable work environment for all staff \ Stay informed about weekly items and guide customers to product locations throughout the store
High standard of cleanliness
Friendly, team‑player
Good work ethic
Creative thinker
Eagerness to learn
Work Environment
Office & sales floor of retail grocery stores
Must be able to lift 25 lbs
Must be able to spend 6-8 hours per day on your feet
Stooping, bending, lifting, standing for long periods of time, stretching, twisting, reaching, repetitive stocking motions, repetitive food prep motions.
Stocking of shelves and merchandising displays
Handling of refrigerated product in a cold environment for short periods of time.
Preferred education and experience
Experience with retail, preferably grocery
Experience with food preparation, service, and safety
Experience with customer service
A willingness to train and work in other areas of the store as needed
Additional Eligibility Requirements
Must be 18 years or older
Proficiency in English
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COVID-19 Considerations Luke’s Local requires all new hires to be vaccinated against COVID‑19 as a condition of employment. All new hires will be required to be vaccinated [1st dose] prior to their first day of scheduled work or must request an accommodation under medical or religious exemptions.
FLSA Classification
Non Exempt‑Hourly
Pay Range
$23-27/hour
Medical insurance, with employer contribution of up to 100%
Dental insurance, with 70% employer contribution
Vision insurance, with 50% employer contribution
Paid sick leave
Paid vacation - up to 2 weeks per year
Pre‑tax 401k savings account
Storewide employee discount of 20%
Daily staff meal
Pre‑tax commuter benefits savings account
Professional development and mentorship program
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
#J-18808-Ljbffr