Asure Software Inc.
Director of Tax Client Operations
Asure Software Inc., Santa Ana, California, United States, 92725
Who we are
Over 600 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner’s mentality. We help businesses develop their “Human Capital” to get to the next level, stay compliant, and allocate their time, money and technology toward growth. Our HCM platform empowers more than 100,000 clients to build great teams and better manage their people while staying compliant in an ever-changing HR legislative landscape. Asure’s HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department.
This is an on-site position and can be based from any of Asure's hub office locations including Austin, TX; Santa Ana, CA; Burlington, VT; Cherry Hill, NJ; Rochester, NY; Tampa, FL; or Cherry Hill, NJ
How you will contribute As the Director of Tax Client Operations, you will lead and shape the strategic direction of tax operations and compliance for our enterprise-level Human Capital Management (HCM) and Human Resources Information Systems (HRIS) platforms. You will be responsible for ensuring our systems remain fully compliant with federal, state, and local tax regulations, while delivering world-class support to clients and internal stakeholders. This role will oversee a high-performing team of tax professionals and collaborate closely with product, engineering, legal, and client services teams to ensure seamless tax processing and support across our platforms.
Strategic Leadership & Management
Lead and manage the Enterprise/Reseller Tax Support function, setting strategic goals and ensuring operational excellence.
Build and scale a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.
Serve as a key advisor to senior leadership on tax-related matters impacting the HCM/HRIS landscape.
Compliance & Risk Management
Ensure tax processes (e.g., payroll tax filings, unemployment tax, W-2 processing) are compliant with federal, state, and local regulations.
Monitor legislative and regulatory developments and assess their impact on systems and operations.
Collaborate with Legal, Risk, and Product teams to ensure tax compliance is embedded in product offerings and client deliverables.
Operational Excellence
Oversee daily operations related to tax filings, amendments, payments, reconciliations, and year-end processing.
Design and implement scalable processes and automation to support enterprise clients with complex tax needs.
Manage relationships with third-party vendors, agencies, and partners as needed.
Client & Internal Support
Act as a key escalation point for complex client tax issues, ensuring timely resolution and communication.
Provide thought leadership and technical tax expertise to internal teams including Customer Support, Sales, and Product Development.
Develop and maintain knowledge content, tools, and training to support internal stakeholders and client education.
Technology & Systems Integration
Partner with Product and Engineering teams to guide tax-related system development and enhancements.
Ensure accuracy and timeliness in tax configurations, updates, and system testing.
Champion the integration of tax compliance automation and self-service tools for clients.
Qualifications Required:
Bachelor’s degree in Accounting, Finance, Taxation, related field or equivalent work experience.
10+ years of progressive experience in payroll tax or employment tax compliance, preferably in an HCM/HRIS or payroll service provider environment.
5+ years of experience in a senior leadership role managing enterprise tax operations.
Deep understanding of multi-state and federal payroll tax regulations and reporting.
Proven ability to manage large, cross-functional teams and complex operational processes.
Strong analytical, problem-solving, and decision-making skills.
Excellent verbal and written communication skills, with an ability to translate complex tax concepts to diverse audiences.
Preferred:
CPA, CPP, or equivalent tax certification.
Experience in SaaS, technology, or software product environments.
Familiarity with tax integration in large-scale HCM/HRIS platforms.
Knowledge of systems like Workday, ADP, UKG, Oracle HCM, or similar.
Compensation The base salary range for this role is $110,000 - $120,000 depending upon level of experience.
Benefits
Medical, Dental, Vision, HSA, FSA- All effective on day 1!
Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
401K Program with 3% safe harbor contribution
Employee Stock Purchase Program
Fitness Reimbursement Program
Self-Managed PTO
Our Mission To provide Human Capital Management (HCM) software and services that help companies grow, while nurturing a culture of growth around us.
Helping customers grow by getting the most from their human capital.
Helping our employees grow personally and professionally.
Growing relationships in our communities that inspire goodness.
Grow shareholder value
Our Vision Be the most trusted Human Capital Management resource to entrepreneurs everywhere.
Our Values
Reflect who we are and what we stand for as a company.
Embrace Change
Lead with Integrity
Own the Outcome
Deliver Awesome
Be a Good Human
We are an equal opportunity employer.
NO AGENCIES PLEASE:
Any unsolicited resumes sent to Asure Software from a third party, such as an Agency, including unsolicited resumes sent to Asure’s mailing address, fax machine or email address, directly to employees or hiring managers will be considered Asure property. Asure will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
#J-18808-Ljbffr
Over 600 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner’s mentality. We help businesses develop their “Human Capital” to get to the next level, stay compliant, and allocate their time, money and technology toward growth. Our HCM platform empowers more than 100,000 clients to build great teams and better manage their people while staying compliant in an ever-changing HR legislative landscape. Asure’s HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department.
This is an on-site position and can be based from any of Asure's hub office locations including Austin, TX; Santa Ana, CA; Burlington, VT; Cherry Hill, NJ; Rochester, NY; Tampa, FL; or Cherry Hill, NJ
How you will contribute As the Director of Tax Client Operations, you will lead and shape the strategic direction of tax operations and compliance for our enterprise-level Human Capital Management (HCM) and Human Resources Information Systems (HRIS) platforms. You will be responsible for ensuring our systems remain fully compliant with federal, state, and local tax regulations, while delivering world-class support to clients and internal stakeholders. This role will oversee a high-performing team of tax professionals and collaborate closely with product, engineering, legal, and client services teams to ensure seamless tax processing and support across our platforms.
Strategic Leadership & Management
Lead and manage the Enterprise/Reseller Tax Support function, setting strategic goals and ensuring operational excellence.
Build and scale a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.
Serve as a key advisor to senior leadership on tax-related matters impacting the HCM/HRIS landscape.
Compliance & Risk Management
Ensure tax processes (e.g., payroll tax filings, unemployment tax, W-2 processing) are compliant with federal, state, and local regulations.
Monitor legislative and regulatory developments and assess their impact on systems and operations.
Collaborate with Legal, Risk, and Product teams to ensure tax compliance is embedded in product offerings and client deliverables.
Operational Excellence
Oversee daily operations related to tax filings, amendments, payments, reconciliations, and year-end processing.
Design and implement scalable processes and automation to support enterprise clients with complex tax needs.
Manage relationships with third-party vendors, agencies, and partners as needed.
Client & Internal Support
Act as a key escalation point for complex client tax issues, ensuring timely resolution and communication.
Provide thought leadership and technical tax expertise to internal teams including Customer Support, Sales, and Product Development.
Develop and maintain knowledge content, tools, and training to support internal stakeholders and client education.
Technology & Systems Integration
Partner with Product and Engineering teams to guide tax-related system development and enhancements.
Ensure accuracy and timeliness in tax configurations, updates, and system testing.
Champion the integration of tax compliance automation and self-service tools for clients.
Qualifications Required:
Bachelor’s degree in Accounting, Finance, Taxation, related field or equivalent work experience.
10+ years of progressive experience in payroll tax or employment tax compliance, preferably in an HCM/HRIS or payroll service provider environment.
5+ years of experience in a senior leadership role managing enterprise tax operations.
Deep understanding of multi-state and federal payroll tax regulations and reporting.
Proven ability to manage large, cross-functional teams and complex operational processes.
Strong analytical, problem-solving, and decision-making skills.
Excellent verbal and written communication skills, with an ability to translate complex tax concepts to diverse audiences.
Preferred:
CPA, CPP, or equivalent tax certification.
Experience in SaaS, technology, or software product environments.
Familiarity with tax integration in large-scale HCM/HRIS platforms.
Knowledge of systems like Workday, ADP, UKG, Oracle HCM, or similar.
Compensation The base salary range for this role is $110,000 - $120,000 depending upon level of experience.
Benefits
Medical, Dental, Vision, HSA, FSA- All effective on day 1!
Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
401K Program with 3% safe harbor contribution
Employee Stock Purchase Program
Fitness Reimbursement Program
Self-Managed PTO
Our Mission To provide Human Capital Management (HCM) software and services that help companies grow, while nurturing a culture of growth around us.
Helping customers grow by getting the most from their human capital.
Helping our employees grow personally and professionally.
Growing relationships in our communities that inspire goodness.
Grow shareholder value
Our Vision Be the most trusted Human Capital Management resource to entrepreneurs everywhere.
Our Values
Reflect who we are and what we stand for as a company.
Embrace Change
Lead with Integrity
Own the Outcome
Deliver Awesome
Be a Good Human
We are an equal opportunity employer.
NO AGENCIES PLEASE:
Any unsolicited resumes sent to Asure Software from a third party, such as an Agency, including unsolicited resumes sent to Asure’s mailing address, fax machine or email address, directly to employees or hiring managers will be considered Asure property. Asure will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
#J-18808-Ljbffr