Hexagon Asset Lifecycle Intelligence
Executive Director, Head of Customer Innovation, Product
Hexagon Asset Lifecycle Intelligence, Madison, Alabama, United States, 35756
Executive Director, Head of Customer Innovation, Product
Building High-Impact Teams to Shape Hexagon’s Future & Empower Talent Globally
Responsibilities
Head of Customer Innovation, Product
will lead the strategy, development, and execution of Hexagon’s global customer innovation program working with R&D and our field teams. This role is responsible for driving top tier customer co-innovation efforts that translate into long‑term growth for Hexagon and our customers. This role will also lead efforts to codify our co‑innovation approach and program, ensuring repeatability and scalability across future collaboration efforts.
Key Responsibilities
Strategic Leadership: Develop and execute a co‑innovation playbook that will work to engage with top customers. Establish methods and norms to help ideate with customers across workflows and processes underpinned by data and AI. The role will provide visionary leadership and strategic direction for the Customer Innovation Function, ensuring alignment with the company’s business objectives and working with regional field teams as well as R&D. Serve as a hands‑on leader to drive an innovation‑forward approach to client engagements, permeating into pre‑sales and post‑sales engagements.
Co‑Innovation Framework: Oversee the creation and delivery of the co‑innovation function that accelerates whitespace development, client process improvement using AI and a commercial agreement model that accelerates new revenue growth with Hexagon and its customers. Through multiple engagements, codify a playbook for co‑innovation & big‑deal repeatability that can be replicated for future customers.
Customer Engagement: Architect and lead customer innovation sessions with a cross‑functional team across customer and internal teams. Lead vision board, process flow and work optimization discussions via a walk‑the‑walls framework or equivalent. Translate co‑innovation steps into tangible work outputs and deliverables with rapid prototyping techniques.
Collaboration & Alignment: Partner closely with R&D and the field to deliver a high‑impact and value‑driven co‑innovation program and commercials supporting mid‑term revenue impact. Provide the right information, content, and tools that empower the go‑to‑market organization to sell and serve effectively.
Innovation into Product Execution: Work closely with Product and R&D to codify future product capabilities that have high impact/repeatability.
Operational Responsibilities
Create a repeatable customer innovation sprint framework that helps customers and Octave define, unlock and drive new business value.
Work with Product, R&D and Regional Pre‑sales teams to identify and shape transformational use cases.
Introduce new operating methodologies that simplify ideation and that abstract capability into quantifiable impact for customers.
Own and refine the customer innovation playbook and methodology based on current and future deals being worked to help scale with the regions.
Create and refine an outcome‑based financial model that leverages the value‑based selling method.
Education / Qualifications
10+ years of experience in Product, R&D, Pre‑Sales or Services leadership, with a proven record of driving performance improvement in global, matrixed organizations.
Demonstrated success in defining, shaping and winning co‑innovation deals that deliver measurable business impact, accelerate performance, and support transforming customer and industry operations.
Strong understanding of go‑to‑market models, value‑based selling, and customer success practices.
Demonstrated ability to translate customer business strategy, technology shifts into tangible innovation sprint.
Excellent communication and change management skills, with the ability to drive adoption and engagement at all levels of the organization.
Excellent change management experiences.
Experience leading indirect teams and managing through influence across regions and business functions.
About Hexagon Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernize operations and accelerate digital maturity across industries that matter most – public safety, defense, transportation, government, industrial facilities and physical security.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com.
Why work for Hexagon? At Hexagon, if you can see it, you can do it. Hexagon puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.
In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.
Everyone is welcome At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.
Seniority level Executive
Employment type Full-time
Job function Product Management and Marketing
Industries Software Development
#J-18808-Ljbffr
Head of Customer Innovation, Product
will lead the strategy, development, and execution of Hexagon’s global customer innovation program working with R&D and our field teams. This role is responsible for driving top tier customer co-innovation efforts that translate into long‑term growth for Hexagon and our customers. This role will also lead efforts to codify our co‑innovation approach and program, ensuring repeatability and scalability across future collaboration efforts.
Key Responsibilities
Strategic Leadership: Develop and execute a co‑innovation playbook that will work to engage with top customers. Establish methods and norms to help ideate with customers across workflows and processes underpinned by data and AI. The role will provide visionary leadership and strategic direction for the Customer Innovation Function, ensuring alignment with the company’s business objectives and working with regional field teams as well as R&D. Serve as a hands‑on leader to drive an innovation‑forward approach to client engagements, permeating into pre‑sales and post‑sales engagements.
Co‑Innovation Framework: Oversee the creation and delivery of the co‑innovation function that accelerates whitespace development, client process improvement using AI and a commercial agreement model that accelerates new revenue growth with Hexagon and its customers. Through multiple engagements, codify a playbook for co‑innovation & big‑deal repeatability that can be replicated for future customers.
Customer Engagement: Architect and lead customer innovation sessions with a cross‑functional team across customer and internal teams. Lead vision board, process flow and work optimization discussions via a walk‑the‑walls framework or equivalent. Translate co‑innovation steps into tangible work outputs and deliverables with rapid prototyping techniques.
Collaboration & Alignment: Partner closely with R&D and the field to deliver a high‑impact and value‑driven co‑innovation program and commercials supporting mid‑term revenue impact. Provide the right information, content, and tools that empower the go‑to‑market organization to sell and serve effectively.
Innovation into Product Execution: Work closely with Product and R&D to codify future product capabilities that have high impact/repeatability.
Operational Responsibilities
Create a repeatable customer innovation sprint framework that helps customers and Octave define, unlock and drive new business value.
Work with Product, R&D and Regional Pre‑sales teams to identify and shape transformational use cases.
Introduce new operating methodologies that simplify ideation and that abstract capability into quantifiable impact for customers.
Own and refine the customer innovation playbook and methodology based on current and future deals being worked to help scale with the regions.
Create and refine an outcome‑based financial model that leverages the value‑based selling method.
Education / Qualifications
10+ years of experience in Product, R&D, Pre‑Sales or Services leadership, with a proven record of driving performance improvement in global, matrixed organizations.
Demonstrated success in defining, shaping and winning co‑innovation deals that deliver measurable business impact, accelerate performance, and support transforming customer and industry operations.
Strong understanding of go‑to‑market models, value‑based selling, and customer success practices.
Demonstrated ability to translate customer business strategy, technology shifts into tangible innovation sprint.
Excellent communication and change management skills, with the ability to drive adoption and engagement at all levels of the organization.
Excellent change management experiences.
Experience leading indirect teams and managing through influence across regions and business functions.
About Hexagon Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernize operations and accelerate digital maturity across industries that matter most – public safety, defense, transportation, government, industrial facilities and physical security.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com.
Why work for Hexagon? At Hexagon, if you can see it, you can do it. Hexagon puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.
In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.
Everyone is welcome At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.
Seniority level Executive
Employment type Full-time
Job function Product Management and Marketing
Industries Software Development
#J-18808-Ljbffr