Director of Operations

Director of Operations Located in Brooklyn, NY

Salary: $170K - $210K; Based on prior experience

Qualifications

Active clinical license (RN, NP, PA, LCSW, LMFT, or similar)

5+ years of clinical experience

Minimum of 2 years in operations, leadership, or management

Proven ability to lead teams and manage complex workflows

Strong understanding of care delivery models and patient experience

Excellent communication, analytical, and organizational skills

Responsibilities

Oversee day-to-day operations across all clinical programs

Develop, implement, and refine scalable operational and clinical workflows

Serve as a liaison between clinical staff and executive leadership

Ensure operational alignment with clinical standards and regulatory requirements

Build, track, and report on KPIs, dashboards, and performance metrics

Collaborate cross-functionally with product, data, and operations teams

Coach and support Pod Leads and multidisciplinary care teams

Identify workflow and care coordination improvements to enhance patient outcomes

Lead quality improvement initiatives, audits, and corrective action plans

Support organizational growth, new service lines, and technology adoption

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