Full Time Phone Sales/Customer Service Representative Job at PrideStaff in Houst

Inside Sales & Customer Service Representative Compensation: $18.00 – $20.00 per hour We are seeking an Inside Sales & Customer Service Representative to serve as the primary point of contact for our clients. This role is a blend of technical sales support and high-touch customer service, ensuring that every project, from prototype to production run, is handled with the meticulous care our brand is known for. Customer Relationship Management: Act as the face of the company, managing inquiries and maintaining strong relationships with our diverse client base. Project Coordination: Collaborate with our design and production teams to ensure shop drawings and routers accurately capture unique client requirements. Quoting & Estimation: Process requests for quotes (RFQs) by evaluating material needs (Stainless Steel, Aluminum, Carbon Steel, etc.) Order Tracking: Monitor project progress through our management controls to ensure on-time delivery and provide proactive updates to customers. Sales Support: Identify opportunities to offer custom design services and flexibility to help solve client challenges. 2+ years in customer service or inside sales, preferably within the metal fabrication, industrial, or manufacturing sectors. Ability to read or interpret basic shop drawings. Familiarity with CAD/AutoCAD software is a major plus. Exceptional verbal and written communication skills with a "customer-first" mentality. A meticulous approach to data entry and project specifications to ensure "right the first time" quality. Proficient in Microsoft Office Suite; experience with ERP or quoting software preferred.