Residential HVAC Service Manager

Job Description Job Description Circa Service FL is looking for a highly organized and experienced Residential HVAC Service Manager to lead our service team. The ideal candidate is a strong communicator and leader with deep technical HVAC knowledge and a proven track record of managing field teams. You’ll be responsible for ensuring our technicians deliver top-tier service while meeting performance and quality standards. Qualifications and Duties include, but are not limited to: Oversee day-to-day operations of the residential HVAC service team Provide technical support and guidance to field technicians Monitor job progress and ensure timely, high-quality service Conduct regular team meetings, ride-alongs, and performance evaluations Assist with scheduling, dispatch coordination, and workload balancing Resolve escalated customer issues professionally and efficiently Ensure compliance with safety standards and company policies Review service tickets and invoices for accuracy and completeness Support hiring, training, and onboarding of new technicians Maintain clear communication between technicians, dispatch, and management Track team performance metrics and drive continuous improvement Stay current with HVAC codes, technology, and industry best practices What We Offer: Company vehicle and fuel card Competitive salary with performance-based bonuses Paid holidays and vacation Supportive leadership and streamlined systems Opportunities for advancement within a growing company Experience: 5 years of residential HVAC experience (including 2 years in a leadership role) EPA certification required; NATE certification preferred Strong knowledge of HVAC systems, diagnostics, and repairs Proven ability to lead, coach, and motivate service technicians Excellent communication, organization, and time-management skills Proficient with service software and basic office tools Valid driver’s license and clean driving record Ability to handle a fast-paced environment and make decisions under pressure The Big Task: You’ll lead our residential HVAC service department, ensuring excellent customer service, operational efficiency, and technician development — while driving the team toward consistent success. Job Type: Full-time Schedule: Monday–Friday, day shift Location: Based in Florida, local travel required