Chelsoft Solutions
Data Analyst_W2_Onsite Charlotte
Chelsoft Solutions, Charlotte, North Carolina, United States, 28245
Job Description
Position:
Data Analyst Location:
Charlotte, NC Work Arrangement:
4x/week onsite Contract Length:
Through EOY Top Requirements: Experience with unstructured data SQL Python programming with Pandas Power BI Tableau
Pluses: IVR experience
Responsibilities and Project Details: This role is within a customer experience team that advocates for the customer regarding call center practices. The company uses IVR (interactive voice recognition) to enhance predictive calling capabilities by providing more information to agents before customer contact. The Data Analyst will extract data using SQL and Pandas from Exadata to evaluate the performance of the new call center AI technology. Responsibilities include responding to ad hoc data requests, identifying the correct data sources, pulling the necessary data, and building dashboards in Tableau and Power BI. The candidate should be comfortable engaging with stakeholders, including business teams and AI bot owners, to effectively respond to data requests. Additional Details: Seniority Level: Associate Employment Type: Full-time Job Function: Information Technology Industries: IT Services and IT Consulting
Referrals can increase your chances of interviewing at Chelsoft Solutions Co. by 2x. Job Listings: Charlotte, NC - $75,000.00-$95,000.00 (posted 1 week ago) Fort Mill, SC - $67,688.00-$112,813.00 (posted 7 hours ago) Charlotte, NC - $69,000.00-$124,600.00 (posted 1 hour ago) Mecklenburg County, NC - $61,844.44-$81,170.82 (posted 1 day ago) Charlotte, NC - $55,000.00-$68,000.00 (posted 2 weeks ago)
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Data Analyst Location:
Charlotte, NC Work Arrangement:
4x/week onsite Contract Length:
Through EOY Top Requirements: Experience with unstructured data SQL Python programming with Pandas Power BI Tableau
Pluses: IVR experience
Responsibilities and Project Details: This role is within a customer experience team that advocates for the customer regarding call center practices. The company uses IVR (interactive voice recognition) to enhance predictive calling capabilities by providing more information to agents before customer contact. The Data Analyst will extract data using SQL and Pandas from Exadata to evaluate the performance of the new call center AI technology. Responsibilities include responding to ad hoc data requests, identifying the correct data sources, pulling the necessary data, and building dashboards in Tableau and Power BI. The candidate should be comfortable engaging with stakeholders, including business teams and AI bot owners, to effectively respond to data requests. Additional Details: Seniority Level: Associate Employment Type: Full-time Job Function: Information Technology Industries: IT Services and IT Consulting
Referrals can increase your chances of interviewing at Chelsoft Solutions Co. by 2x. Job Listings: Charlotte, NC - $75,000.00-$95,000.00 (posted 1 week ago) Fort Mill, SC - $67,688.00-$112,813.00 (posted 7 hours ago) Charlotte, NC - $69,000.00-$124,600.00 (posted 1 hour ago) Mecklenburg County, NC - $61,844.44-$81,170.82 (posted 1 day ago) Charlotte, NC - $55,000.00-$68,000.00 (posted 2 weeks ago)
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