Linqia
Head of Client Services
at Linqia Linqia is the leader in the growing influencer marketing industry. At Linqia, we partner with the world's largest brands—including Danone, AB InBev, Kimberly‑Clark, Unilever, and Walmart—to build compelling and effective influencer marketing campaigns. Our AI‑driven platform and team of experts are leading the transformation of influencer marketing. We value intelligence, recognize talent, and foster a culture that supports career development and growth for our employees. We thrive on innovation and accountability, with a customer‑first attitude that adds true value to everything we touch. Our team members are smart, hard‑working, have integrity, and love to have fun while playing to win. The Role
The Head of Client Services is a critical client partner role that demonstrates leadership, strategic direction, accountability, business acumen, and vision for Linqia’s portfolio of enterprise brand clients. The director effectively leverages experience, knowledge, and skills to drive innovative thinking while balancing client, company, and team needs. In this position you will lead a team of talented junior and mid‑level individual contributors responsible for campaign execution for select Fortune 1000 accounts. The primary objective is to deliver excellent client experiences by creating a culture of collaboration and learning. You will act as the steward for Linqia and the client, establishing transparency and clear communication from ideation to launch. What You’ll Do
Lead a team of 12 Strategic Account Managers and Program Managers (2 direct reports) Responsible for hiring, employee evaluation, growth/development, and minor HR functions (PTO, compensation, title changes) Coach the team as they execute their workloads to deliver best‑in‑class results, meeting business KPIs and development within signed IOs Owner of the Client Experience and responsible for exceeding client expectations and creating long‑term partnerships Lead strategic channel planning activities for assigned campaigns in partnership with creative, brand success, sales, and media investment teams Build strong relationships with senior stakeholders by demonstrating client industry and influencer knowledge Work with internal partners to gauge campaign performance and KPIs to determine the extent to which the original objectives and strategies were met Proactively keep abreast of industry trends and share knowledge with the team Work closely with internal partners to optimize revenue opportunities with particular clients Qualifications
12+ years of client management and media (or influencer) experience within agencies 5+ years of team management experience Driven by delighting customers; customer satisfaction drives your work Passion for the social media space and a curiosity about new platforms and how people use them for communication and advertising Entrepreneurial, self‑motivator who isn’t afraid to roll up your sleeves to solve problems and set deadlines, benchmarks, and goals Proven track record of client and team success Experience and comfort with high‑level client communications Bachelor’s degree; an MBA is preferred Must currently reside in the San Francisco Bay Area and be available to commute to the San Francisco office 3 times per week This position description is intended to describe duties most frequently performed by an individual in this position. Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.
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at Linqia Linqia is the leader in the growing influencer marketing industry. At Linqia, we partner with the world's largest brands—including Danone, AB InBev, Kimberly‑Clark, Unilever, and Walmart—to build compelling and effective influencer marketing campaigns. Our AI‑driven platform and team of experts are leading the transformation of influencer marketing. We value intelligence, recognize talent, and foster a culture that supports career development and growth for our employees. We thrive on innovation and accountability, with a customer‑first attitude that adds true value to everything we touch. Our team members are smart, hard‑working, have integrity, and love to have fun while playing to win. The Role
The Head of Client Services is a critical client partner role that demonstrates leadership, strategic direction, accountability, business acumen, and vision for Linqia’s portfolio of enterprise brand clients. The director effectively leverages experience, knowledge, and skills to drive innovative thinking while balancing client, company, and team needs. In this position you will lead a team of talented junior and mid‑level individual contributors responsible for campaign execution for select Fortune 1000 accounts. The primary objective is to deliver excellent client experiences by creating a culture of collaboration and learning. You will act as the steward for Linqia and the client, establishing transparency and clear communication from ideation to launch. What You’ll Do
Lead a team of 12 Strategic Account Managers and Program Managers (2 direct reports) Responsible for hiring, employee evaluation, growth/development, and minor HR functions (PTO, compensation, title changes) Coach the team as they execute their workloads to deliver best‑in‑class results, meeting business KPIs and development within signed IOs Owner of the Client Experience and responsible for exceeding client expectations and creating long‑term partnerships Lead strategic channel planning activities for assigned campaigns in partnership with creative, brand success, sales, and media investment teams Build strong relationships with senior stakeholders by demonstrating client industry and influencer knowledge Work with internal partners to gauge campaign performance and KPIs to determine the extent to which the original objectives and strategies were met Proactively keep abreast of industry trends and share knowledge with the team Work closely with internal partners to optimize revenue opportunities with particular clients Qualifications
12+ years of client management and media (or influencer) experience within agencies 5+ years of team management experience Driven by delighting customers; customer satisfaction drives your work Passion for the social media space and a curiosity about new platforms and how people use them for communication and advertising Entrepreneurial, self‑motivator who isn’t afraid to roll up your sleeves to solve problems and set deadlines, benchmarks, and goals Proven track record of client and team success Experience and comfort with high‑level client communications Bachelor’s degree; an MBA is preferred Must currently reside in the San Francisco Bay Area and be available to commute to the San Francisco office 3 times per week This position description is intended to describe duties most frequently performed by an individual in this position. Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.
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