Lumafield
Customer Success Manager - Packaging
Lumafield, San Francisco, California, United States, 94199
About Lumafield
Lumafield was founded in 2019 to upgrade modern manufacturing by providing unprecedented visibility into products, AI‑driven insights, and advanced imaging technology. Engineers with deep experience across product development cycles built a platform that makes complex manufacturing easier, faster, and more intelligent. Our headquarters are in Cambridge, MA, with an office in San Francisco, CA.
Base pay range US $130,000.00/yr – $170,000.00/yr
About the role Lumafield is seeking a Customer Success Manager (CSM) to drive customer outcomes and revenue growth for our industry‑changing products. The CSM will own the customer lifecycle from post‑sale onboarding through renewals and expansion, serving as the trusted advisor and partner for stakeholders. You’ll help build advocacy within accounts, ensuring customers achieve business value from our products.
At the intersection of advanced industrial technology and customer strategy, CSMs lead business reviews, develop and execute mutual success plans, and drive net revenue retention through strategic account growth. This role requires the technical depth to understand engineering analyses, combined with the business acumen to translate success into measurable value and to engage executive stakeholders at customer organizations.
What you’ll do
Partner with engineering, quality, and operations teams at customer organizations to identify opportunities to improve product quality, accelerate root‑cause analysis, or achieve efficiencies in design and sustaining engineering
Serve as the primary point of contact and trusted advisor for your customers
Project‑manage the delivery and adoption of Lumafield’s technical solutions to ensure integration into customer workflows
Proactively manage renewal processes, mitigate churn risk, and maintain account health
Identify, track, and communicate the business impact of Lumafield’s solutions
Uncover upsell, cross‑sell, and new use‑case opportunities to expand product usage across teams or product lines
Build strong customer relationships through purposeful, outcome‑focused engagement
Contribute to the development of scalable internal processes
About you
Engineering B.S. degree or equivalent technical experience
8+ years of experience, including technical experience in engineering or manufacturing and client‑facing experience such as account management, consulting, or program management
Expertise in packaging development and/or production, primarily for the CPG industry
Excellent verbal and written communication that flexes to be effective across levels of an organization
Ability to independently create and deliver executive‑level presentations
Extremely organized and ready to dive head‑first into a rapidly scaling startup environment
Bonus Points
MBA or equivalent business experience
Quality Control experience in CPG/packaging manufacturing
Benefits Lumafield offers competitive cash and equity compensation, a health & wellness stipend, 401(k), parental leave, flexible PTO, commuter benefits, company‑wide events and more.
EEO statement In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital or domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status.
Additional Information We may use artificial intelligence (AI) tools to support parts of the hiring process (e.g., reviewing applications, analyzing resumes, or assessing responses). These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
The base salary range listed here represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on location, experience and performance. All full‑time employees receive an equity grant.
Contact Reach out if you want to be a part of what we are building.
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Base pay range US $130,000.00/yr – $170,000.00/yr
About the role Lumafield is seeking a Customer Success Manager (CSM) to drive customer outcomes and revenue growth for our industry‑changing products. The CSM will own the customer lifecycle from post‑sale onboarding through renewals and expansion, serving as the trusted advisor and partner for stakeholders. You’ll help build advocacy within accounts, ensuring customers achieve business value from our products.
At the intersection of advanced industrial technology and customer strategy, CSMs lead business reviews, develop and execute mutual success plans, and drive net revenue retention through strategic account growth. This role requires the technical depth to understand engineering analyses, combined with the business acumen to translate success into measurable value and to engage executive stakeholders at customer organizations.
What you’ll do
Partner with engineering, quality, and operations teams at customer organizations to identify opportunities to improve product quality, accelerate root‑cause analysis, or achieve efficiencies in design and sustaining engineering
Serve as the primary point of contact and trusted advisor for your customers
Project‑manage the delivery and adoption of Lumafield’s technical solutions to ensure integration into customer workflows
Proactively manage renewal processes, mitigate churn risk, and maintain account health
Identify, track, and communicate the business impact of Lumafield’s solutions
Uncover upsell, cross‑sell, and new use‑case opportunities to expand product usage across teams or product lines
Build strong customer relationships through purposeful, outcome‑focused engagement
Contribute to the development of scalable internal processes
About you
Engineering B.S. degree or equivalent technical experience
8+ years of experience, including technical experience in engineering or manufacturing and client‑facing experience such as account management, consulting, or program management
Expertise in packaging development and/or production, primarily for the CPG industry
Excellent verbal and written communication that flexes to be effective across levels of an organization
Ability to independently create and deliver executive‑level presentations
Extremely organized and ready to dive head‑first into a rapidly scaling startup environment
Bonus Points
MBA or equivalent business experience
Quality Control experience in CPG/packaging manufacturing
Benefits Lumafield offers competitive cash and equity compensation, a health & wellness stipend, 401(k), parental leave, flexible PTO, commuter benefits, company‑wide events and more.
EEO statement In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital or domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status.
Additional Information We may use artificial intelligence (AI) tools to support parts of the hiring process (e.g., reviewing applications, analyzing resumes, or assessing responses). These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
The base salary range listed here represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on location, experience and performance. All full‑time employees receive an equity grant.
Contact Reach out if you want to be a part of what we are building.
#J-18808-Ljbffr