Capital One
Risk Manager – Change Experience
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Capital One
As a Manager in Capital One’s Anti‑Money Laundering (AML) Program you will be challenged and inspired by working with business partners and stakeholders to support investigators prepare for and adapt to change. This role will focus on the human‑side of platform and process change within the FIU and will lead the organization through impactful changes using strategies and tools that offer lasting results while minimizing disruptions to overall operations. You will provide governance and oversight with efficient tracking of high‑impact FIU initiatives, driving accountability and on‑time delivery with a focus on people‑centered continuous improvements and culture‑building activities.
Responsibilities
Manage key FIU projects and initiatives impacting investigation outcomes
Develop tools and strategies to assess and facilitate the integration of changes across all impacted FIU business units, investigator platforms, tools and processes
Coordinate change activities across multiple teams and functions to ensure alignment and successful delivery through communication, training and operationalization
Utilize active listening techniques across all levels to identify potential impacts, concerns and gaps to ensure all are appropriately documented, discussed and considered
Create and participate in a team culture that is adaptive, inclusive and customer focused
Here’s what we are looking for in an ideal teammate
You are a critical thinker who seeks to understand the business, its processes, risks and overall control environment
You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, seek understanding, and challenge conventional thinking.
You have a successful track record of thriving in a fast‑paced, entrepreneurial and dynamic environment
You create energy and an environment that fosters trust, collaboration, and belonging
You possess excellent written and oral communication skills
Location This role is hybrid, where you will be expected to spend about half of your working time in the office and half working virtually.
Basic Qualifications
Bachelor’s Degree or military experience
At least 3 years of Anti‑Money Laundering (AML) Compliance or Risk Management experience
At least 2 years of experience in Project or Process Management
At least 2 years of experience in Operations Management
Preferred Qualifications
4+ years of Risk Management experience
3+ years of project or process management experience
PROSCi Change Management Certification, Certified Regulatory Compliance Manager (CRCM) Certification, Association of Certified Anti‑Money Laundering Specialist (ACAMS) certification, or Certified Risk Professional or its equivalent
Salary
Chicago, IL: $132,800 – $151,600
McLean, VA: $146,100 – $166,700
Plano, TX: $132,800 – $151,600
Richmond, VA: $132,800 – $151,600
Riverwoods, IL: $132,800 – $151,600
Wilmington, DE: $132,800 – $151,600
Compensation Additional This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.
Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Visas & Sponsorship At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Application Deadline This role is expected to accept applications for a minimum of 5 business days.
Equal Opportunity Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
Accommodations & Support If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Contact For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com
#J-18808-Ljbffr
at
Capital One
As a Manager in Capital One’s Anti‑Money Laundering (AML) Program you will be challenged and inspired by working with business partners and stakeholders to support investigators prepare for and adapt to change. This role will focus on the human‑side of platform and process change within the FIU and will lead the organization through impactful changes using strategies and tools that offer lasting results while minimizing disruptions to overall operations. You will provide governance and oversight with efficient tracking of high‑impact FIU initiatives, driving accountability and on‑time delivery with a focus on people‑centered continuous improvements and culture‑building activities.
Responsibilities
Manage key FIU projects and initiatives impacting investigation outcomes
Develop tools and strategies to assess and facilitate the integration of changes across all impacted FIU business units, investigator platforms, tools and processes
Coordinate change activities across multiple teams and functions to ensure alignment and successful delivery through communication, training and operationalization
Utilize active listening techniques across all levels to identify potential impacts, concerns and gaps to ensure all are appropriately documented, discussed and considered
Create and participate in a team culture that is adaptive, inclusive and customer focused
Here’s what we are looking for in an ideal teammate
You are a critical thinker who seeks to understand the business, its processes, risks and overall control environment
You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, seek understanding, and challenge conventional thinking.
You have a successful track record of thriving in a fast‑paced, entrepreneurial and dynamic environment
You create energy and an environment that fosters trust, collaboration, and belonging
You possess excellent written and oral communication skills
Location This role is hybrid, where you will be expected to spend about half of your working time in the office and half working virtually.
Basic Qualifications
Bachelor’s Degree or military experience
At least 3 years of Anti‑Money Laundering (AML) Compliance or Risk Management experience
At least 2 years of experience in Project or Process Management
At least 2 years of experience in Operations Management
Preferred Qualifications
4+ years of Risk Management experience
3+ years of project or process management experience
PROSCi Change Management Certification, Certified Regulatory Compliance Manager (CRCM) Certification, Association of Certified Anti‑Money Laundering Specialist (ACAMS) certification, or Certified Risk Professional or its equivalent
Salary
Chicago, IL: $132,800 – $151,600
McLean, VA: $146,100 – $166,700
Plano, TX: $132,800 – $151,600
Richmond, VA: $132,800 – $151,600
Riverwoods, IL: $132,800 – $151,600
Wilmington, DE: $132,800 – $151,600
Compensation Additional This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.
Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Visas & Sponsorship At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Application Deadline This role is expected to accept applications for a minimum of 5 business days.
Equal Opportunity Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
Accommodations & Support If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Contact For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com
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