WellSpan Health
Senior Director Ambulatory Services - Behavioral Health Network
WellSpan Health, Mount Gretna, Pennsylvania, us, 17064
Senior Director Ambulatory Services - Behavioral Health Network
Location: Mount Gretna, PA
General Summary Provides leadership and oversight of the behavioral health ambulatory service line to ensure effective network wide operations, activities, programming within all the behavioral health ambulatory services. Promotes and ensures behavioral health service line success, through sound operational, financial, and human resource management. This position, along with the behavioral health network leadership team assumes responsibility and accountability for the strategic, clinical, operational, and administrative activities across the full continuum of care in a manner that also ensures organizational success.
Duties and Responsibilities
Works collaboratively with physician and clinical leadership to assure effective two-way communication between physicians, APC's, staff, and administration. Actively communicates with the workforce to ensure that they are informed and appropriately involved in operational changes. Foster's growth in the culture to include network and system-wide collaboration.
Coordinates with corporate support areas within WellSpan (e.g., Quality and Safety, Regulation and Accreditation, Risk Management, billing) and provides oversight to behavioral health support departments (Managed Care Specialist team and Central Scheduling) to ensure alignment of communication and operations.
Working with direct reports, addresses issues related to facilities, equipment, and supplies. Provides leadership and oversight to assess plans for space and capacity constraints and collaborates with finance to complete necessary processes to obtain or improve facilities or space.
Oversees disaster preparedness for behavioral health ambulatory service line.
Provides leadership to new facility design and renovation projects, using designs that will increase provider efficiency, patient flow, and provide a positive patient experience.
Provides overall leadership of ambulatory services within the behavioral health network, with a focus on providing high quality care, excellent patient/family experience and meeting all regulatory and accreditation standards.
Leads integration of newly acquired practices or services.
Measures cost, patient satisfaction and outcomes to guide continual improvement of processes. Develops policies, procedures, and standards, as needed and evaluates areas of opportunity. Tests innovative ideas using Lean methodology principles.
Provides outstanding service to all customers, fosters teamwork, and practices fiscal responsibility through improvement and innovation.
Participates in the broader WellSpan Philhaven organization strategic planning process, as requested, and takes leadership in developing and implementing plans to achieve strategic goals using Lean methodology, tools, and principles.
Hires and supervises Directors and/or Managers and evaluates work performance. Responsible for the direct supervision of Directors and/or Managers and/or other staff with a direct reporting relationship. Responsible for the indirect supervision of staff.
In collaboration with behavioral health network leadership, identifies physician/APP staffing needs.
Actively participates in the recruitment, onboarding, and orientation of new physicians / APP's.
Qualifications
Masters Degree Required
Work Experience
7 years leadership required
5 years in leadership of behavioral health service operations required
Knowledge, Skills, and Abilities
Demonstrated leadership abilities in program development, fiscal/budget management, and strategic planning.
Excellent communication, interpersonal, managerial and computer skills.
Knowledge in the principles, theories, and environments that are key factors to behavioral health operations.
Knowledge of state, federal and payer regulations related to behavioral health.
Advanced analytical skills; mental/visual ability.
Seniority level Director
Employment type Full-time
Job function Management
Industries Hospitals and Health Care
Benefits
Medical insurance
Vision insurance
401(k)
Tuition assistance
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General Summary Provides leadership and oversight of the behavioral health ambulatory service line to ensure effective network wide operations, activities, programming within all the behavioral health ambulatory services. Promotes and ensures behavioral health service line success, through sound operational, financial, and human resource management. This position, along with the behavioral health network leadership team assumes responsibility and accountability for the strategic, clinical, operational, and administrative activities across the full continuum of care in a manner that also ensures organizational success.
Duties and Responsibilities
Works collaboratively with physician and clinical leadership to assure effective two-way communication between physicians, APC's, staff, and administration. Actively communicates with the workforce to ensure that they are informed and appropriately involved in operational changes. Foster's growth in the culture to include network and system-wide collaboration.
Coordinates with corporate support areas within WellSpan (e.g., Quality and Safety, Regulation and Accreditation, Risk Management, billing) and provides oversight to behavioral health support departments (Managed Care Specialist team and Central Scheduling) to ensure alignment of communication and operations.
Working with direct reports, addresses issues related to facilities, equipment, and supplies. Provides leadership and oversight to assess plans for space and capacity constraints and collaborates with finance to complete necessary processes to obtain or improve facilities or space.
Oversees disaster preparedness for behavioral health ambulatory service line.
Provides leadership to new facility design and renovation projects, using designs that will increase provider efficiency, patient flow, and provide a positive patient experience.
Provides overall leadership of ambulatory services within the behavioral health network, with a focus on providing high quality care, excellent patient/family experience and meeting all regulatory and accreditation standards.
Leads integration of newly acquired practices or services.
Measures cost, patient satisfaction and outcomes to guide continual improvement of processes. Develops policies, procedures, and standards, as needed and evaluates areas of opportunity. Tests innovative ideas using Lean methodology principles.
Provides outstanding service to all customers, fosters teamwork, and practices fiscal responsibility through improvement and innovation.
Participates in the broader WellSpan Philhaven organization strategic planning process, as requested, and takes leadership in developing and implementing plans to achieve strategic goals using Lean methodology, tools, and principles.
Hires and supervises Directors and/or Managers and evaluates work performance. Responsible for the direct supervision of Directors and/or Managers and/or other staff with a direct reporting relationship. Responsible for the indirect supervision of staff.
In collaboration with behavioral health network leadership, identifies physician/APP staffing needs.
Actively participates in the recruitment, onboarding, and orientation of new physicians / APP's.
Qualifications
Masters Degree Required
Work Experience
7 years leadership required
5 years in leadership of behavioral health service operations required
Knowledge, Skills, and Abilities
Demonstrated leadership abilities in program development, fiscal/budget management, and strategic planning.
Excellent communication, interpersonal, managerial and computer skills.
Knowledge in the principles, theories, and environments that are key factors to behavioral health operations.
Knowledge of state, federal and payer regulations related to behavioral health.
Advanced analytical skills; mental/visual ability.
Seniority level Director
Employment type Full-time
Job function Management
Industries Hospitals and Health Care
Benefits
Medical insurance
Vision insurance
401(k)
Tuition assistance
#J-18808-Ljbffr