Pagos Consultants
Support Engineer – AI-Driven Customer Operations
About the Role We’re hiring a
Support Engineer
to help one of our global payments clients who operate and protect a modern payments platform where uptime, speed, and accuracy directly impact customer revenue.
This role blends
technical customer support ,
API-level troubleshooting , and
AI-powered workflow building . You’ll work directly with merchants to diagnose payment issues, test APIs, investigate logs, and resolve problems quickly while also using AI tools to improve documentation, automate responses, and scale customer operations.
This is not a call-center role and not a traditional software engineering position. It’s a
hands-on technical problem-solving role
at the intersection of support, payments, and AI.
What You’ll Do
Own inbound customer support via Slack with fast, clear, professional responses
Troubleshoot issues using API testing (Postman/cURL), logs, dashboards, and browser dev tools
Reproduce issues independently before escalating to engineering
Triage technical vs. non-technical issues and route them with strong context
Use AI tools daily to draft responses, improve documentation, automate workflows, and build internal knowledge systems
Track SLAs and surface recurring issues to product and engineering teams
Act as a product guide, helping customers use the platform effectively
What We’re Looking For
Experience testing APIs with Postman or cURL
Comfortable interpreting JSON responses and reviewing logs
Familiarity with browser developer tools
Able to write basic database queries (e.g. SELECT statements)
Calm under pressure with a strong sense of urgency
Ownership mindset — attempts to solve before escalating
Structured, analytical troubleshooting approach
Strong interest in using AI to improve support workflows
Bonus
Experience in payments, fintech, crypto, or other high-volume transactional systems
Why This Role Is Different
You’ll work directly with enterprise customers on high-impact issues
You’ll use AI to scale your effectiveness instead of repeating manual work
You’ll help build the systems that power customer operations
You’ll gain deep exposure to modern payments infrastructure
Ideal Backgrounds
B2B technical support at payments or fintech companies
Technical support roles with API exposure
Payments experience is a major advantage
#J-18808-Ljbffr
About the Role We’re hiring a
Support Engineer
to help one of our global payments clients who operate and protect a modern payments platform where uptime, speed, and accuracy directly impact customer revenue.
This role blends
technical customer support ,
API-level troubleshooting , and
AI-powered workflow building . You’ll work directly with merchants to diagnose payment issues, test APIs, investigate logs, and resolve problems quickly while also using AI tools to improve documentation, automate responses, and scale customer operations.
This is not a call-center role and not a traditional software engineering position. It’s a
hands-on technical problem-solving role
at the intersection of support, payments, and AI.
What You’ll Do
Own inbound customer support via Slack with fast, clear, professional responses
Troubleshoot issues using API testing (Postman/cURL), logs, dashboards, and browser dev tools
Reproduce issues independently before escalating to engineering
Triage technical vs. non-technical issues and route them with strong context
Use AI tools daily to draft responses, improve documentation, automate workflows, and build internal knowledge systems
Track SLAs and surface recurring issues to product and engineering teams
Act as a product guide, helping customers use the platform effectively
What We’re Looking For
Experience testing APIs with Postman or cURL
Comfortable interpreting JSON responses and reviewing logs
Familiarity with browser developer tools
Able to write basic database queries (e.g. SELECT statements)
Calm under pressure with a strong sense of urgency
Ownership mindset — attempts to solve before escalating
Structured, analytical troubleshooting approach
Strong interest in using AI to improve support workflows
Bonus
Experience in payments, fintech, crypto, or other high-volume transactional systems
Why This Role Is Different
You’ll work directly with enterprise customers on high-impact issues
You’ll use AI to scale your effectiveness instead of repeating manual work
You’ll help build the systems that power customer operations
You’ll gain deep exposure to modern payments infrastructure
Ideal Backgrounds
B2B technical support at payments or fintech companies
Technical support roles with API exposure
Payments experience is a major advantage
#J-18808-Ljbffr