Amplitude
Senior Customer Success Architect - West
Amplitude, San Francisco, California, United States, 94199
Senior Customer Success Architect - West
Join to apply for the
Senior Customer Success Architect - West
role at
Amplitude
Company Overview Amplitude is the leading digital analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—to build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best‑in‑class solution for product, data, and marketing teams.
At Amplitude, we live our values: humility, ownership, growth mindset, and putting customers at the center of everything we do. We are committed to diversity, equity, and inclusion, creating an environment focused on psychological safety, empathy, and human connection that allows employees of all backgrounds to thrive.
Role Overview The Candidate MUST Be Located In The West Region (PST or MST) as this position will be aligned with our West accounts. Ideal cities include San Francisco, CA; Seattle, WA; Los Angeles, CA; San Diego, CA; Portland, OR; Denver, CO; Phoenix, AZ; Remote – West.
As a Senior Customer Success Architect, you will deliver innovative, consultative solutions to our customers, guiding them on data management, taxonomy, and tech stack. You will serve as a trusted technical advisor, ensuring clean product analytics data and driving product successes.
Responsibilities
Serve as a trusted technical advisor for our customers.
Possess mastery of Amplitude products to provide strategic consultation in taxonomy design, instrumentation, and data governance.
Be an expert in the Digital Optimization System, guiding customers as they integrate Amplitude into additional data flows and business processes.
Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services.
Collaborate cross‑functionally with teams like Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve data management experience for customers.
Potential travel is once per quarter.
Qualifications
Execution and customer‑service oriented skills, able to prioritize and complete deliverables on‑time and drive outcomes.
Excellent verbal and written communication, presentation, and interpersonal skills; able to explain complex technical concepts to stakeholders of varied experience levels.
Problem‑solving mentality and a positive attitude toward change in a rapidly growing company.
Prior experience with SaaS solutions in product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or integration partners is preferred.
Minimum Requirements
At least 5 years of customer‑facing technical experience with a proven record of engaging enterprise accounts.
Competent in API/SDK concepts, programming languages, and concepts underpinning modern web and mobile development (e.g., SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
Who We Are The Company: Amplitude is filled with humble, lifelong learners who help one another succeed. Our core values of growth mindset, ownership, and humility shape our work culture.
The Product: A digital analytics platform that empowers teams to capture trustworthy data, uncover insights, and take faster action for business growth.
Benefits
Medical, dental, and vision insurance with 100% employer‑paid premiums for selected plans.
Flexible time off, paid holidays, and more.
Generous stipends for wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and more.
Parental benefits: 12‑20 weeks of paid leave, fertility/ adoption/ surrogacy support, backup child‑care support.
Mental health and wellness benefits: no‑cost employee access to Modern Health coaching and therapy; high‑quality physician office experience through One Medical membership (select U.S. locations).
Employee Stock Purchase Program (ESPP).
Other Fun Facts About Amplitude
Recognized in the Newsweek Excellence Index 2024.
Customers rank Amplitude as the #1 product analytics solution for 15 consecutive quarters on G2.
Featured in Deloitte’s 2023 Technology Fast 500™.
Fast Company named Amplitude the #3 most innovative enterprise company in the world.
Investment in people through mentorship, management training, and wellness initiatives.
Community giving: every employee receives a charitable giving grant and paid volunteer time off.
Founded in 2012; public via direct listing in September 2021; ticker $AMPL.
Global presence with offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
Our mascot is the datamonster, who loves numbers, charts, and graphs.
Equal Employment Opportunity Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Recipient Compensation This role is eligible for equity, benefits, and other forms of compensation.
Salary Ranges Based on Colorado law, salary range: $148,000 – $222,000 total target cash (inclusive of bonus or commission). Based on California law for San Francisco Bay Area, salary range: $164,000 – $246,000 total target cash. California outside Bay Area: $148,000 – $222,000. Washington State: $148,000 – $222,000 total target cash. Unlimited PTO, 10 – 13 holidays annually, medical/dental/vision PPO and CDHP plans, and a company‑sponsored 401(k) retirement plan.
Privacy Notice By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.
Security Note We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters. Amplitude will never ask for financial information, payment, or personal data such as bank account number or social security number. Any emails from the hiring team will come from an @amplitude.com email address. Please exercise caution and cease communications if something feels suspicious.
#J-18808-Ljbffr
Senior Customer Success Architect - West
role at
Amplitude
Company Overview Amplitude is the leading digital analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—to build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best‑in‑class solution for product, data, and marketing teams.
At Amplitude, we live our values: humility, ownership, growth mindset, and putting customers at the center of everything we do. We are committed to diversity, equity, and inclusion, creating an environment focused on psychological safety, empathy, and human connection that allows employees of all backgrounds to thrive.
Role Overview The Candidate MUST Be Located In The West Region (PST or MST) as this position will be aligned with our West accounts. Ideal cities include San Francisco, CA; Seattle, WA; Los Angeles, CA; San Diego, CA; Portland, OR; Denver, CO; Phoenix, AZ; Remote – West.
As a Senior Customer Success Architect, you will deliver innovative, consultative solutions to our customers, guiding them on data management, taxonomy, and tech stack. You will serve as a trusted technical advisor, ensuring clean product analytics data and driving product successes.
Responsibilities
Serve as a trusted technical advisor for our customers.
Possess mastery of Amplitude products to provide strategic consultation in taxonomy design, instrumentation, and data governance.
Be an expert in the Digital Optimization System, guiding customers as they integrate Amplitude into additional data flows and business processes.
Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services.
Collaborate cross‑functionally with teams like Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve data management experience for customers.
Potential travel is once per quarter.
Qualifications
Execution and customer‑service oriented skills, able to prioritize and complete deliverables on‑time and drive outcomes.
Excellent verbal and written communication, presentation, and interpersonal skills; able to explain complex technical concepts to stakeholders of varied experience levels.
Problem‑solving mentality and a positive attitude toward change in a rapidly growing company.
Prior experience with SaaS solutions in product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or integration partners is preferred.
Minimum Requirements
At least 5 years of customer‑facing technical experience with a proven record of engaging enterprise accounts.
Competent in API/SDK concepts, programming languages, and concepts underpinning modern web and mobile development (e.g., SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
Who We Are The Company: Amplitude is filled with humble, lifelong learners who help one another succeed. Our core values of growth mindset, ownership, and humility shape our work culture.
The Product: A digital analytics platform that empowers teams to capture trustworthy data, uncover insights, and take faster action for business growth.
Benefits
Medical, dental, and vision insurance with 100% employer‑paid premiums for selected plans.
Flexible time off, paid holidays, and more.
Generous stipends for wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and more.
Parental benefits: 12‑20 weeks of paid leave, fertility/ adoption/ surrogacy support, backup child‑care support.
Mental health and wellness benefits: no‑cost employee access to Modern Health coaching and therapy; high‑quality physician office experience through One Medical membership (select U.S. locations).
Employee Stock Purchase Program (ESPP).
Other Fun Facts About Amplitude
Recognized in the Newsweek Excellence Index 2024.
Customers rank Amplitude as the #1 product analytics solution for 15 consecutive quarters on G2.
Featured in Deloitte’s 2023 Technology Fast 500™.
Fast Company named Amplitude the #3 most innovative enterprise company in the world.
Investment in people through mentorship, management training, and wellness initiatives.
Community giving: every employee receives a charitable giving grant and paid volunteer time off.
Founded in 2012; public via direct listing in September 2021; ticker $AMPL.
Global presence with offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
Our mascot is the datamonster, who loves numbers, charts, and graphs.
Equal Employment Opportunity Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Recipient Compensation This role is eligible for equity, benefits, and other forms of compensation.
Salary Ranges Based on Colorado law, salary range: $148,000 – $222,000 total target cash (inclusive of bonus or commission). Based on California law for San Francisco Bay Area, salary range: $164,000 – $246,000 total target cash. California outside Bay Area: $148,000 – $222,000. Washington State: $148,000 – $222,000 total target cash. Unlimited PTO, 10 – 13 holidays annually, medical/dental/vision PPO and CDHP plans, and a company‑sponsored 401(k) retirement plan.
Privacy Notice By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.
Security Note We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters. Amplitude will never ask for financial information, payment, or personal data such as bank account number or social security number. Any emails from the hiring team will come from an @amplitude.com email address. Please exercise caution and cease communications if something feels suspicious.
#J-18808-Ljbffr