State of Florida
Job Overview
Requisition No: 866817
Agency: Department of Health
Working Title: RECORDS SPECIALIST - 64035266
Pay Plan: Career Service
Position Number: 64035266
Salary: $37,000.00 - $39,000.00
Posting Closing Date: 12/24/2025
Total Compensation Estimator Tool
Job posting category – Open Competitive
Responsibilities This is a highly complex, technical, and responsible administrative work position maintaining birth, death, and fetal death records in a very busy and fast-paced job environment, exercising considerable initiative and independent judgment in caring out assignments and positively interacting with the public using tact and sensitivity and serving as Deputy Registrar under Florida Statute 382 and the direction of the Local Registrar and Chief Deputy Registrar.
Review and process Applications for Service (AFS) for death/death certificates from funeral homes, the public, fax, US mail, and via the online ordering system Vital-Chek which verifies identification documents to ensure that the person ordering the vital records is legally authorized to obtain them. Process certificates, ship them, and handle customer service via the Q-Flow system.
Collect payments in cash, checks, money orders, cashier’s checks, and credit card transactions. Maintain confidential information, review documents, and retain supporting documentation such as AFS applications, court orders, home births, voids, and dispose of them as outlined in the Chief Deputy Registrar operations manual and the vital records internal procedures.
Provide general information and refer to the State Office inquiries for adoption, putative father, amendments/corrections, Apostille information, Delayed Birth, Legal Name Change, and paternity. Communicate with customers by phone, electronically, and in person, resolving complaints within limits and following up for solutions.
Process Vital-Chek reports such as Shipping Labels, UPS manifest, batch receipts, generate labels, closeout/end of the day, search, inquiry, and update notes.
File supporting documents for mail/fax orders in file cabinets per vital records internal procedure. Open mail, revise applications, process payments, create/fill out mail slips, distribute within clerks, and hand returns to the assigned clerk.
Support funeral home customers by processing orders for non-contagious disease, contagious disease, and body removal letters.
Account safety paper, process and record fee waivers, replacements, voids, and logs, verify codes, and monitor flagged records such as runaway, abused children, endangered children, and fees owed to the state.
Responsible for daily accounting, tracking, and reviewing safety paper, ensuring voided safety paper is documented accurately, and submitting the safety paper inventory report to the Supervisor at end of day.
Perform all other duties as assigned.
Required Knowledge, Skills, and Abilities
Ability to work independently and prioritize work assignments.
Ability to handle monetary transactions (receiving cash and making change).
Basic knowledge of data entry.
Ability to operate equipment: adding machines, computer, printer, scanner.
Ability to read, interpret, collect, and analyze data relating to records for operational procedures.
Ability to sort and file.
Knowledge of principles and process for providing excellent customer service.
Ability to handle complaints, providing solutions and alternatives within time limits.
Excellent basic math skills and quick calculation.
Excellent communication skills.
Ability to establish and maintain effective work relationships with others in a multiethnic environment.
Qualifications
Minimum – Experience in cash handling, customer service experience.
Preferred – Incumbent in this position is preferred to be bilingual in English and Spanish.
Location 1350 NW 14 Street. Miami, FL 33125
Mission, Vision, and Values Florida Department of Health Mission, Vision, and Values: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision To be the Healthiest State in the Nation.
Values
Innovation: We search for creative solutions and manage resources wisely.
Collaboration: We use teamwork to achieve common goals & solve problems.
Accountability: We perform with integrity & respect.
Responsiveness: We achieve our mission by serving our customers & engaging our partners.
Excellence: We promote quality outcomes through learning & continuous performance improvement.
Benefits
Annual and Sick Leave benefits;
Nine paid holidays and one Personal Holiday each year;
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
Retirement plan options, including employer contributions.
Flexible Spending Accounts;
Tuition waivers;
And more!
EEO Statement The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority in advance to allow sufficient time to provide the accommodation. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. The State of Florida supports a Drug-Free workplace.
Veterans’ Preference Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.
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Agency: Department of Health
Working Title: RECORDS SPECIALIST - 64035266
Pay Plan: Career Service
Position Number: 64035266
Salary: $37,000.00 - $39,000.00
Posting Closing Date: 12/24/2025
Total Compensation Estimator Tool
Job posting category – Open Competitive
Responsibilities This is a highly complex, technical, and responsible administrative work position maintaining birth, death, and fetal death records in a very busy and fast-paced job environment, exercising considerable initiative and independent judgment in caring out assignments and positively interacting with the public using tact and sensitivity and serving as Deputy Registrar under Florida Statute 382 and the direction of the Local Registrar and Chief Deputy Registrar.
Review and process Applications for Service (AFS) for death/death certificates from funeral homes, the public, fax, US mail, and via the online ordering system Vital-Chek which verifies identification documents to ensure that the person ordering the vital records is legally authorized to obtain them. Process certificates, ship them, and handle customer service via the Q-Flow system.
Collect payments in cash, checks, money orders, cashier’s checks, and credit card transactions. Maintain confidential information, review documents, and retain supporting documentation such as AFS applications, court orders, home births, voids, and dispose of them as outlined in the Chief Deputy Registrar operations manual and the vital records internal procedures.
Provide general information and refer to the State Office inquiries for adoption, putative father, amendments/corrections, Apostille information, Delayed Birth, Legal Name Change, and paternity. Communicate with customers by phone, electronically, and in person, resolving complaints within limits and following up for solutions.
Process Vital-Chek reports such as Shipping Labels, UPS manifest, batch receipts, generate labels, closeout/end of the day, search, inquiry, and update notes.
File supporting documents for mail/fax orders in file cabinets per vital records internal procedure. Open mail, revise applications, process payments, create/fill out mail slips, distribute within clerks, and hand returns to the assigned clerk.
Support funeral home customers by processing orders for non-contagious disease, contagious disease, and body removal letters.
Account safety paper, process and record fee waivers, replacements, voids, and logs, verify codes, and monitor flagged records such as runaway, abused children, endangered children, and fees owed to the state.
Responsible for daily accounting, tracking, and reviewing safety paper, ensuring voided safety paper is documented accurately, and submitting the safety paper inventory report to the Supervisor at end of day.
Perform all other duties as assigned.
Required Knowledge, Skills, and Abilities
Ability to work independently and prioritize work assignments.
Ability to handle monetary transactions (receiving cash and making change).
Basic knowledge of data entry.
Ability to operate equipment: adding machines, computer, printer, scanner.
Ability to read, interpret, collect, and analyze data relating to records for operational procedures.
Ability to sort and file.
Knowledge of principles and process for providing excellent customer service.
Ability to handle complaints, providing solutions and alternatives within time limits.
Excellent basic math skills and quick calculation.
Excellent communication skills.
Ability to establish and maintain effective work relationships with others in a multiethnic environment.
Qualifications
Minimum – Experience in cash handling, customer service experience.
Preferred – Incumbent in this position is preferred to be bilingual in English and Spanish.
Location 1350 NW 14 Street. Miami, FL 33125
Mission, Vision, and Values Florida Department of Health Mission, Vision, and Values: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision To be the Healthiest State in the Nation.
Values
Innovation: We search for creative solutions and manage resources wisely.
Collaboration: We use teamwork to achieve common goals & solve problems.
Accountability: We perform with integrity & respect.
Responsiveness: We achieve our mission by serving our customers & engaging our partners.
Excellence: We promote quality outcomes through learning & continuous performance improvement.
Benefits
Annual and Sick Leave benefits;
Nine paid holidays and one Personal Holiday each year;
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
Retirement plan options, including employer contributions.
Flexible Spending Accounts;
Tuition waivers;
And more!
EEO Statement The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority in advance to allow sufficient time to provide the accommodation. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. The State of Florida supports a Drug-Free workplace.
Veterans’ Preference Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.
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