Damco Solutions
Job Description Title ERP Program Manager Location Minneapolis, MN (Hybrid Locals Only) Duration Long Term Client City of Minneapolis Rate Competitive Market rate Job Description
Integrations
- The new ERP system will be integrated with approximately 34 existing internal systems, third-party systems, and external partners.
Lead Program efforts on behalf of the City team, focusing on City deliverables relating to the ERP projects with vendors, including:
- ERP PMO establishment
- Organizational change management
- Business process reengineering efforts
- Workday implementation
- Application decommissioning
- Data cleansing, migration, and archiving
The Consultant will be responsible for providing services including, but not limited to:
• Program Leadership and Strategy:
o Program Planning and Governance:
- Develop and implement a plan to establish the ERP PMO.
- Establish governance structures, including steering committees and PMO, to oversee program execution.
- Define and manage the program's scope, schedule, and budget, ensuring alignment with organizational goals.
- Align Workday implementation and other related projects with organizational strategy and business objectives.
- Provide strategic guidance to senior leadership and stakeholders on program progress and adjustments.
o Initiation:
- Define/refine the program charter, objectives, and scope.
- Define and document key milestones, deliverables, and timelines in collaboration with stakeholders.
- Oversee the execution of all ERP related projects, including configuration, integration, and data migration.
- Coordinate with cross-functional teams to ensure timely and effective project delivery.
- Manage project timelines, deliverables, and dependencies.
- Create detailed project plans, including schedules, resource allocation, and budget forecasts.
- Establish, document, and maintain a project governance structure, including reporting lines and decision-making processes.
- Proactively identify potential risks and issues related to all ERP related projects.
- Develop and implement risk mitigation strategies to address identified risks.
- Manage and resolve issues that arise during the implementation process.
- Escalate significant issues to the appropriate stakeholders and provide recommendations for resolution.
o Communication:
- Develop and implement a communication plan to ensure consistent and effective information flow to all stakeholders including progress, changes, and key milestones.
- Facilitate regular status meetings, providing updates on progress, risks, and issues.
- Serve as the primary point of contact for all program-related inquiries and communications.
- Build and maintain strong relationships with key stakeholders, including executive leadership, department heads, and consultants.
o Project/Vendor Management:
- Manage and oversee the day-to-day execution of the ERP software implementation including Workday and other selected products.
- Ensure that project milestones and deliverables are met according to the agreed timeline and quality standards.
- Ensure quality assurance and quality control processes are followed.
- Ensure that the system(s) implementation complies with relevant legal, regulatory, security mandates and organizational standards.
- Develop and execute a change management plan to support the successful adoption of Workday.
- Address and manage resistance to change, ensuring smooth transition for end-users.
- Oversee the creation and delivery of training programs for end-users and supporting staff.
- Document lessons learned and best practices to inform future projects.
- Develop and execute a transition plan from project mode to operation mode.
- Monitor the performance of the Workday system to ensure optimal operation.
- Identify and implement opportunities for system improvements and process optimization.
- Mixture of office setting at primary location and remote work. Up to 40 hours per week for the duration of the services.
Experiences
- At least five years of program management experience managing large software implementation projects impacting multiple departments across the organization within a formal project management environment with large financial impacts.
- At least two years of experience with Workday implementation in the public sector (governmental setting) as the project manager is required.
- Workday certifications are desired.
- Willingness and ability to work on site, as required by the City (this is not a fully remote position).
- Experience effectively leveraging relevant technology (including MS Office, Smartsheet, databases, etc.).
- Experience working with governments and their unions.
- Knowledge of the roles and business inter-relationships of each City Department function and the IT tool sets available for business solutions development and cost-effective business operations.
- Knowledge and ability to apply project/change management principles and methodologies.
- Skill in managing the design, evaluation, selection, and deployment of hardware, software, and network infrastructure.
- Proficient in preparation and facilitation of meetings
- Excellent communication skills, including verbal, written and presentation.
- Excellent active listening skills. Able to communicate effectively at all levels in an organization.
- Strong problem solving and organizational skills.
- Must be a team player and able to work with and through others.
- Ability to understand other perspectives, influence others and move toward a common vision or goal.
- Ability to build and maintain productive working relationships with all stakeholders, at all levels of the organization.
- Excellent conflict resolution skills
- Ability and willingness to be flexible and adaptable to changing priorities.
- Strong analytic and decision-making abilities