EY
ServiceNow - IT Service Management (ITSM) - Senior - Tech Consulting - Open Loca
EY, Buffalo, New York, United States, 14266
ServiceNow - IT Service Management (ITSM) - Senior Consultant – Tech Consulting – Open Location
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Key Responsibilities
Interact with business stakeholders to evaluate business models and processes.
Analyze newly implemented technology solutions to verify they meet business requirements.
Collaborate with technical teams to design and deliver system architecture solutions.
Skills and Attributes for Success
Act as a workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including design, configuration/development, testing and deployment phases.
Manage and mentor a multi‑disciplinary team of 3‑5 resources, including offshore teams.
Provide guidance and industry best‑practice expertise for ServiceNow ITSM process implementations.
Analyze people, process and technology capabilities, provide recommendations and contribute insights to strategic roadmaps.
Advise on the connectivity of the CMDB and ITOM to ITSM processes.
Lead client process and design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, including planning, status reporting, budgets and risk/issue logs.
Create high quality deliverables and project artifacts.
Required Qualifications
Bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
2–4 years of relevant ServiceNow ITSM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following certifications: ServiceNow Certified Implementation Specialist – ITSM.
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills: communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
Experience leading teams and supervising others.
Driver’s license valid in the U.S.
Ability to travel to meet client needs.
Preferred Qualifications
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
ServiceNow Certified Implementation Specialist – Data Foundations, HAM or SAM.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Offer You
Comprehensive compensation and benefits package with base salary ranges $102,500–$187,900 (U.S.). Additional higher bands for major metros. Benefits include medical, dental, pension, 401(k), paid time off.
Flexible, hybrid workplace with 40–60% on‑site expectations.
Flexible vacation policy with paid holidays, breaks and personal leaves.
Equal Opportunity Employment EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
Apply today to shape your future with confidence.
#J-18808-Ljbffr
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Key Responsibilities
Interact with business stakeholders to evaluate business models and processes.
Analyze newly implemented technology solutions to verify they meet business requirements.
Collaborate with technical teams to design and deliver system architecture solutions.
Skills and Attributes for Success
Act as a workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including design, configuration/development, testing and deployment phases.
Manage and mentor a multi‑disciplinary team of 3‑5 resources, including offshore teams.
Provide guidance and industry best‑practice expertise for ServiceNow ITSM process implementations.
Analyze people, process and technology capabilities, provide recommendations and contribute insights to strategic roadmaps.
Advise on the connectivity of the CMDB and ITOM to ITSM processes.
Lead client process and design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, including planning, status reporting, budgets and risk/issue logs.
Create high quality deliverables and project artifacts.
Required Qualifications
Bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
2–4 years of relevant ServiceNow ITSM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following certifications: ServiceNow Certified Implementation Specialist – ITSM.
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills: communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
Experience leading teams and supervising others.
Driver’s license valid in the U.S.
Ability to travel to meet client needs.
Preferred Qualifications
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
ServiceNow Certified Implementation Specialist – Data Foundations, HAM or SAM.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Offer You
Comprehensive compensation and benefits package with base salary ranges $102,500–$187,900 (U.S.). Additional higher bands for major metros. Benefits include medical, dental, pension, 401(k), paid time off.
Flexible, hybrid workplace with 40–60% on‑site expectations.
Flexible vacation policy with paid holidays, breaks and personal leaves.
Equal Opportunity Employment EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
Apply today to shape your future with confidence.
#J-18808-Ljbffr