Medical Receptionist Job at California Staffing in Mountain View
California Staffing, Mountain View, CA, US, 94043
Medical Receptionist
Greet and assist patients, visitors, and staff with a high level of courtesy and professionalism.
Accurately manage patient registration, check-in, and check-out processes using EPIC or equivalent EHR system.
Schedule, confirm, and modify patient appointments in compliance with office guidelines.
Verify and update patient insurance, demographics, and billing information.
Answer phones and respond to inquiries, redirect calls as needed, and relay messages promptly.
Collect co-pays and process payments accurately.
Handle confidential information in line with HIPAA regulations.
Monitor waiting room activity and maintain a comfortable, welcoming environment.
Support clinical and administrative staff with various office tasks as requested.
Address patient questions and concerns with empathy and resourcefulness, escalating complex issues as appropriate.
Requirements:
Previous experience as a medical receptionist or in a healthcare customer service capacity.
Proficient in EPIC or a similar healthcare software platform is required.
Strong verbal and written communication skills.
Experienced in handling high call volumes and multitasking in a fast-paced environment.
Exceptional interpersonal/customer service skills; able to build positive rapport with patients and staff.
Detail-oriented with solid organizational and time management abilities.
Knowledge of medical office procedures and HIPAA guidelines.
High school diploma or equivalent required; additional training or certification is a plus.