Maricopa Community Colleges District is hiring: Student Services Analyst Short T
Maricopa Community Colleges District, Scottsdale, AZ, US
Scottsdale Community College (SCC) is seeking a full-time Student Services Analyst short-term. This position will use independent evaluation and analysis to resolve complex problems and make sound decisions and recommendations. Coordinates enrollment-related activities in a large Admissions, Registration, and Records office. Involved in hiring, training, scheduling, and monitoring the work of one full-time staff member, along with part-time, temporary, and student employees. Interprets data from reports to solve complex admissions, residency, records, and enrollment issues. Works on admissions, records, and enrollment-related projects. Conducts testing and training in the Student Information System (SIS) and reporting system. Works with students, parents, faculty, staff, administration, and the community. Provides excellent customer service in-person, over the phone, in chat, and in writing. Also, "models the way" for other employees. Provides leadership and coordination for assigned areas in Admissions and Records, including student records, transcript processing, phone and email support, dynamic form processing, staff training, and staff supervision. The work includes administration of policies and processes, systems, and data analysis and troubleshooting; developing strategies for efficiencies to meet departmental goals. To best serve the students, department, and college, this position requires a physical presence on campus, with the possibility of partial remote work depending on business needs. Please read the "How to Apply" section to avoid incomplete application materials. This is a short-term position with a projected end date of 6/30/2026, with renewal contingent on funding source. Essential Functions 35% - Participates in and/or leads office hiring committees; does staff training and cross-training; schedules employees; assigns work and monitors the work of direct reports. Approves absences and time in Human Capital Management (HCM) for direct reports. Monitors A & R front line, phone & chat staffing to ensure optimal coverage and service to students, faculty, and staff. Offers regular customer service training to front-facing employees. Provides staff supervision. 30% Responsible for planning, organizing, and directing transcript processing from receipt of transcript, to data entry and evaluation, along with data reporting. 15% National Student Clearinghouse degree verification and error reporting, and data process reporting 10% - Involved in testing upgrades to the Student Information System (SIS) and reporting systems. Develops and/or oversees the updating of business process guides and registration-related training materials. Completes various complex Admissions & Records/Enrollment functions that require strong analytical thinking skills and independent decision-making ability. May use ERS reports, Tableau, and other data queries on a regular basis. May assist in researching potential new technology and streamlining current processes. May assist staff with phone/email support, graduation processing, transcript evaluations, and/or athletic eligibility. Leads the Refund Appeal Committee, maintains records, and communicates decisions to students via their Maricopa email account. 10% Other duties as assigned to include Campus and District-wide committees, work-teams, and task forces as assigned.