Job title: Member Advocate
Location: Lehi, UT
Duration: 3months / Part Time – Any time in between 09-04pm (22.5 hours in a week)
Pay rate: $19/hr - $19.35/hour
Job Description:
This role includes 1.5 weeks of training to prepare you for success.
As a Member Advocate Contractor, you’ll be the first point of contact to members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.
What you'll do:
- Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support
- Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
- Support and cultivate office culture that aligns values and incorporates the outstanding aspects of the team
- Reporting into a Team Lead, this will be an essential role at Collective Health
Your skills include:
- Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
- Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
- You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
- Ability to learn new software programs and adapt quickly to new processes
- You are technologically savvy
- Maintain composure and compassion when balancing a high volume of tasks
Nice to have:
- 1+ years of experience in a fast paced work environment
- 1+ years experience in customer-facing role
- Bilingual (English/Spanish) is a plus
- Prior healthcare experience
- High School Diploma/Bachelor's or Associate's degree preferred
“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”