Job Title: Customer Service Representative
Pay Rate: $19.35/hour
Job Type: Part-Time: Contract to Hire
Location: Lehi, UT 84043 (Hybrid – Mon and Tues Onsite)
This role includes 1.5 weeks of training to prepare you for success.
You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.
What you'll do:
- Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support
- Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
- Support and cultivate office culture that aligns with Client values and incorporates the outstanding aspects of the team
- Reporting into a Team Lead, this will be an essential role at Client
Your skills include:
- Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
- You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
- Ability to learn new software programs and adapt quickly to new processes
- You are technologically savvy
- Maintain composure and compassion when balancing a high volume of tasks
Nice to have:
- 1+ years of experience in a fast paced work environment
- 1+ years experience in customer-facing role
- Bilingual (English/Spanish) is a plus
Pride Global and its affiliates, including Russell Tobin, Pride Health, Pride Now, and Pride One, offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.