Forge Search is hiring: Online Customer Service Manager in Piedmont

If you’re a natural multitasker who thrives at the intersection of customers, operations, and leadership, this could be a great next step. This role is ideal for someone who enjoys owning processes, leading a team, and ensuring nothing slips through the cracks — all while delivering an exceptional customer experience. As Customer Service Director, you’ll act as the critical link between sales, production, and logistics, ensuring orders are accurate, on time, and executed seamlessly. You’ll lead the customer service team, build strong client relationships, and play an active role in purchasing, scheduling, and production coordination. Serve as the primary liaison between sales and production while leading a customer service team committed to excellence Coordinate purchasing of products and coatings and support scheduling across production machines Own the order lifecycle — from entry and tracking through production and delivery Build and maintain strong customer relationships through proactive, clear communication Handle escalated customer issues with professionalism and urgency Establish and improve customer service policies, processes, and best practices Bachelor’s degree or 10+ years of customer service experience, including 5+ years in a leadership role Proficiency in Microsoft Office This is a great opportunity for a customer-focused leader who wants to make a meaningful impact, improve processes, and lead a team that plays a vital role in company operations. For confidential consideration, please email careers@forgesc.Forge Search is built on a foundation of strong relationships, dedicated to helping clients find the Senior talent needed to drive their business forward and ensure seamless operations.