McFarlane's
Responsible for providing excellent customer service and representing McFarlane True Value in adherence to all company policies and standards in both retail store and rental area.
Ensure each customer receives outstanding customer service by providing a customer friendly environment; greet and acknowledge customers, maintain solid product knowledge and outstanding standards; effectively and efficiently handle customer rentals; Maintain awareness of product information, merchandise promotions and advertisements; assist in floor moves, merchandising and display maintenance. • Answer customer questions concerning location, price and use of merchandise; communicate customer requests to management, as needed. • Assist with shipping and receiving. • Load and unload items for customers. • Operate forklift truck in warehouse. • Set up tents and perform "tent crew" deliveries, as needed. • Make customer deliveries such as salt, grills, fencing, and large equipment. • Follow company customer service standards, policies and procedures; Effectively & accurately process rental agreements with customers by phone or in person. • Ensure customer understands how rental items operate and understands all rental rules (ex: date and time due and proper cleaning of rental item). • inspect rental equipment for damages, defects, or shortages. • Monitor equipment and report repairs/ maintenance; tag equipment for cleaning/ repair; clean rental equipment, as needed. • Work hours-variety of day/ evening shifts, including weekends; High School Diploma or equivalent. Ability to maintain excellent customer focus at all times with friendly, positive persona. Ability to work on tent crew pounding stakes, carrying poles. Must wear PPE while on the Warehouse Floor. Competitive benefits offered include health insurance with health savings account, dental, vision, life and disability insurances, 401k with match, Paid Time Off, paid holidays, McFarlanes’ Retail Service Center employee discount, EAP, company events, and more! or complete application or in person at McFarlanes’ Retail Service Center, 780 Carolina Street, Sauk City, WI 53583
Ensure each customer receives outstanding customer service by providing a customer friendly environment; greet and acknowledge customers, maintain solid product knowledge and outstanding standards; effectively and efficiently handle customer rentals; Maintain awareness of product information, merchandise promotions and advertisements; assist in floor moves, merchandising and display maintenance. • Answer customer questions concerning location, price and use of merchandise; communicate customer requests to management, as needed. • Assist with shipping and receiving. • Load and unload items for customers. • Operate forklift truck in warehouse. • Set up tents and perform "tent crew" deliveries, as needed. • Make customer deliveries such as salt, grills, fencing, and large equipment. • Follow company customer service standards, policies and procedures; Effectively & accurately process rental agreements with customers by phone or in person. • Ensure customer understands how rental items operate and understands all rental rules (ex: date and time due and proper cleaning of rental item). • inspect rental equipment for damages, defects, or shortages. • Monitor equipment and report repairs/ maintenance; tag equipment for cleaning/ repair; clean rental equipment, as needed. • Work hours-variety of day/ evening shifts, including weekends; High School Diploma or equivalent. Ability to maintain excellent customer focus at all times with friendly, positive persona. Ability to work on tent crew pounding stakes, carrying poles. Must wear PPE while on the Warehouse Floor. Competitive benefits offered include health insurance with health savings account, dental, vision, life and disability insurances, 401k with match, Paid Time Off, paid holidays, McFarlanes’ Retail Service Center employee discount, EAP, company events, and more! or complete application or in person at McFarlanes’ Retail Service Center, 780 Carolina Street, Sauk City, WI 53583