Customer Service Specialist Job at The Phoenix Group in Los Angeles
The Phoenix Group, Los Angeles, CA, US
Role Summary
We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs.
What You’ll Do
- Create a welcoming and polished experience for employees, clients, and guests.
- Deliver responsive, high-touch customer service in person, by phone, and through digital channels.
- Collaborate with teammates to share responsibilities and maintain seamless operations.
- Partner with other departments to direct inquiries and resolve issues efficiently.
- Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination.
- Safeguard sensitive and confidential information with the highest level of discretion.
What We’re Looking For
- Strong verbal and written communication skills.
- A customer-first mindset, with the ability to handle requests thoughtfully and professionally.
- Initiative and sound judgment to manage situations independently when needed.
Your Background
- High school diploma or equivalent required.
- 3-5 years of experience in a similar environment (hospitality, reception, call center, facilities, or administrative support).
- Prior exposure to professional services or corporate environments a plus.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.