The Phoenix Group is hiring: Customer Service Representative in Los Angeles

We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs.

Responsibilities

• Create a welcoming and polished experience for employees, clients, and guests.
• Deliver responsive, high-touch customer service in person, by phone, and through digital channels.
• Collaborate with teammates to share responsibilities and maintain seamless operations.
• Partner with other departments to direct inquiries and resolve issues efficiently.
• Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination.
• Safeguard sensitive and confidential information with the highest level of discretion.

Qualifications

• At least 3+ years of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• A customer-first mindset, with the ability to handle requests thoughtfully and professionally.
• Initiative and sound judgment to manage situations independently when needed.