Amazon Connect Contact Center Engineer - Seattle WA

Amazon Connect Contact Center Engineer – Seattle WA Job Title: Amazon Connect Contact Center Engineer

Location: Seattle, WA

Duration: 9‑12 months Contract

Job Summary: Amazon Connect Contact Center Engineer responsible for designing, developing, and deploying cloud‑based contact center solutions with a strong focus on call flow configuration, AWS integrations, automation, analytics, troubleshooting, and ensuring secure, scalable customer experience platforms.

Responsibilities

Design, develop and deploy Amazon Connect contact center solutions

Configure and customize call flows, IVRs, routing profiles, queues, and agent hierarchies

Integrate Amazon Connect with AWS services such as Lambda, Lex, DynamoDB, S3, and Kinesis

Develop and maintain chatbots, voice bots, and automation workflows using AWS Lex and Lambda

Optimize call flows and implement real‑time and historical analytics using AWS Contact Lens and Amazon Connect Insights

Troubleshoot and resolve telephony latency and call quality issues

Collaborate with developers, architects, and stakeholders to enhance customer experience and operational efficiency

Ensure security compliance and scalability of the contact center environment

All your information will be kept confidential according to EEO guidelines.

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