Cystems Logic is hiring: Amazon Connect Contact Center Engineer - Seattle WA in

Amazon Connect Contact Center Engineer – Seattle WA

Job Title: Amazon Connect Contact Center Engineer

Location: Seattle, WA

Duration: 9‑12 months Contract

Job Summary: Amazon Connect Contact Center Engineer responsible for designing, developing, and deploying cloud‑based contact center solutions with a strong focus on call flow configuration, AWS integrations, automation, analytics, troubleshooting, and ensuring secure, scalable customer experience platforms.

Responsibilities

• Design, develop and deploy Amazon Connect contact center solutions
• Configure and customize call flows, IVRs, routing profiles, queues, and agent hierarchies
• Integrate Amazon Connect with AWS services such as Lambda, Lex, DynamoDB, S3, and Kinesis
• Develop and maintain chatbots, voice bots, and automation workflows using AWS Lex and Lambda
• Optimize call flows and implement real‑time and historical analytics using AWS Contact Lens and Amazon Connect Insights
• Troubleshoot and resolve telephony latency and call quality issues
• Collaborate with developers, architects, and stakeholders to enhance customer experience and operational efficiency
• Ensure security compliance and scalability of the contact center environment

All your information will be kept confidential according to EEO guidelines.