EY
ServiceNow - IT Service Management (ITSM) - Senior - Tech Consulting - Open Loca
EY, Tulsa, Oklahoma, United States, 74145
ServiceNow - IT Service Management (ITSM) - Senior - Tech Consulting - Open Location
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
ServiceNow Senior Consultant – IT Service Management (ITSM) In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, giving you opportunities to showcase your ability to motivate and develop your team, maintain new client relationships, grow your consulting and team leadership skills, and build relationships that define your career.
Your Key Responsibilities In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. This may require regular travel to meet with clients.
Interacting with business stakeholders to evaluate business models and processes.
Analyzing newly implemented technology solutions to verify they meet business requirements.
Collaborating with technical teams to design and deliver system architecture solutions.
Skills and Attributes for Success You’ll serve a wide portfolio of clients, each with their own backgrounds, strengths, and ambitions.
Act as a workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including design, configuration, testing, and deployment.
Ability to manage and mentor a multi‑disciplinary team of 3‑5 resources including offshore resources.
Provide guidance and industry‑leading practice expertise for ServiceNow ITSM process implementations.
Analyze a company’s people, process, and technology capabilities, provide leading‑practice recommendations, and contribute insights to strategic roadmaps.
Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
Lead client process and design sessions, facilitate requirements workshops with functional and/or business subject‑matter experts.
Experience in waterfall and agile delivery models, including planning, status reporting, budgets, and risk/issue logs.
Create high‑quality deliverables and project artifacts.
To qualify for the role, you must have
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar.
Typically, no less than 2‑4 years of relevant ServiceNow ITSM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – ITSM
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM.
Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers demonstrate strong analytical skills, effective communication, and a passion for technology and its impact on business.
What We Offer You At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, supporting you and your talents in a diverse and inclusive culture of globally connected teams.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis.
For those living in California, please click here for additional information.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and need assistance applying online or request an accommodation, please call 1‑800‑EY‑HELP3 or email SSS at ssc.customersupport@ey.com.
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At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
ServiceNow Senior Consultant – IT Service Management (ITSM) In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, giving you opportunities to showcase your ability to motivate and develop your team, maintain new client relationships, grow your consulting and team leadership skills, and build relationships that define your career.
Your Key Responsibilities In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. This may require regular travel to meet with clients.
Interacting with business stakeholders to evaluate business models and processes.
Analyzing newly implemented technology solutions to verify they meet business requirements.
Collaborating with technical teams to design and deliver system architecture solutions.
Skills and Attributes for Success You’ll serve a wide portfolio of clients, each with their own backgrounds, strengths, and ambitions.
Act as a workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including design, configuration, testing, and deployment.
Ability to manage and mentor a multi‑disciplinary team of 3‑5 resources including offshore resources.
Provide guidance and industry‑leading practice expertise for ServiceNow ITSM process implementations.
Analyze a company’s people, process, and technology capabilities, provide leading‑practice recommendations, and contribute insights to strategic roadmaps.
Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
Lead client process and design sessions, facilitate requirements workshops with functional and/or business subject‑matter experts.
Experience in waterfall and agile delivery models, including planning, status reporting, budgets, and risk/issue logs.
Create high‑quality deliverables and project artifacts.
To qualify for the role, you must have
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar.
Typically, no less than 2‑4 years of relevant ServiceNow ITSM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – ITSM
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM.
Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers demonstrate strong analytical skills, effective communication, and a passion for technology and its impact on business.
What We Offer You At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, supporting you and your talents in a diverse and inclusive culture of globally connected teams.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis.
For those living in California, please click here for additional information.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and need assistance applying online or request an accommodation, please call 1‑800‑EY‑HELP3 or email SSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr