Customer Service Representative Job at 1-800-GOT-JUNK? in King of Prussia

1-800-GOT-JUNK? Philadelphia is looking for a motivated and confident Residential Sales Dialer to help drive sales, convert warm leads, and deliver an exceptional customer experience. If you enjoy talking to people, overcoming objections, and closing deals-all while supporting a fast-paced operations team-this role is for you.


What You'll Do

• Connect with every customer who books an appointment and gather essential project details
• Build value in every call to ensure a smooth handoff to the Truck Team
• Overcome objections and confidently schedule each appointment
• Collaborate with the Truck Team to collect accurate on-site estimate information
• Generate personalized quotes and follow up to convert estimates into confirmed jobs
• Coordinate with Operations to ensure seamless service and communication
• Re-engage customers regarding incomplete or canceled jobs via phone, email, or text
• Keep detailed CRM notes and provide daily activity updates
• Recover lost opportunities and contribute to stronger customer retention
• Stay aware of local competitors and market trends
• Meet and exceed activity expectations: outbound calls, conversions, engagement, and follow-ups

Schedule

• Monday-Friday: Evenings (approx. 5:00 PM-7:00/8:00 PM)
• Saturday: 9:00 AM-6:00 PM
• Sunday: 10:00 AM-5:00 PM

Compensation

• $15-$18 per hour
• Base pay + Conversion Bonus
• Opportunity for growth in a high-energy sales environment

What Makes You Successful

• Proven ability to meet or exceed sales metrics
• Strong communication and active listening skills
• Comfortable dialing, selling, and asking for the close
• Excellent phone presence and computer proficiency
• A customer-first mindset with a passion for delivering great service
• Motivated, reliable, and able to work independently

Why Join Our Team


At 1-800-GOT-JUNK? Philadelphia, you'll be part of a supportive, fast-paced team that values great communication, teamwork, and delivering outstanding customer experiences. This role is perfect for someone looking to grow their sales skills and make a meaningful impact on our business.


We are an equal-opportunity employer. We appreciate all applicants; only those selected for interviews will be contacted.