NYC Department of Health and Mental Hygiene
Director, of Provider & Community Engagement, CHECW
NYC Department of Health and Mental Hygiene, New York, New York, us, 10261
Director, of Provider & Community Engagement, CHECW
The Center for Health Equity & Community Wellness (CHECW) seeks to eliminate racial and other inequities that lead to premature mortality. CHECW works with community, faith‑based, and environmental partners to address upstream and downstream factors and improve the health and well‑being of New Yorkers.
CHECW is comprised of the Bureau of Bronx Neighborhood Health, the Bureau of Brooklyn Neighborhood Health, the Bureau of Harlem Neighborhood Health, the Bureau of Chronic Disease Prevention, the Bureau of Health Equity Capacity Building, the Bureau of Equitable Health Systems, and the Bureau of Finance, Administration and Services. The Director of Provider & Community Engagement reports to the Office of the Deputy Chief Medical Officer.
Responsibilities Lead development and implementation of strategies for leveraging a comprehensive Provider Data Warehouse that merges data from multiple agency sources to better engage and communicate with providers. Collaborate with the Provider Informatics Manager to support the creation and use of a centralized provider data warehouse. Work with the Director of Strategy and Partnerships to improve provider communication and outreach. Research, develop, and implement enhanced engagement with diverse health care providers across New York City, including primary care clinicians, specialty care clinicians, and healers. Define success criteria and key performance indicators for ad‑hoc communications and planned campaigns. Recommend and test communication strategies to increase provider engagement. Supervise staff members (Provider Engagement and ICS Coordinator, Product Manager for Caremesh). Research and develop a thorough understanding of the provider population, across various strata including provider specialties and populations served.
Research and develop a thorough understanding of the community health worker workforce and develop strategies for training and engagement across the agency. Evaluate various data sources, including community and partner surveys, landscape assessments, and local and national data to assess emerging needs and priorities. Use evaluation findings to inform program development and recommendations, collaborating with cross‑agency leadership. Review literature to assess for innovative and effective provider and community engagement strategies. Work with Bureau in the research and writing to publish papers on lessons on community engagement approaches. Collaborate with agency leadership to develop, implement, and evaluate strategic alignment of Public Health Corps (PHC) programming across the agency. Oversee PHC reporting internal and external to DOHMH. Serve as program lead to integrate PHC and Community Health Worker programming with Agency and Divisional priorities such as Healthy NYC and Chronic Disease Prevention Plan. Oversee and continue management of Health Advocacy Partners Program, directly managing the coordinator of HAPP and also overseeing the development and management of CHW ambassador program.
Preferred Skills
Master's degree in a related area (MPH, MSW, MSc, etc.)
Experience with stakeholder engagement and project management.
Excellent communication (verbal & written) and interpersonal skills.
Understanding of communication theory and equity frameworks preferred.
Strong analytical skills and ability to manage and report complex information.
Experience working with clinical or health care stakeholders.
Experience with communications and external affairs.
Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.
Demonstrated commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQ+ people, immigrants, justice‑involved persons, etc.).
Desire to grow professionally, develop new skills and willingness to work outside of comfort zone.
Experience working with the public health sector and coordinating projects involving multiple stakeholders.
Ability to prioritize and work in fast‑paced environment with hard deadlines.
Fluency in Microsoft Word, Excel, Outlook, and PowerPoint.
Experience with Salesforce platforms may be preferred.
Minimum Qualifications
For Assignment Level I: A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological, environmental science, or public health.
For Assignment Level II and above: A doctorate degree with one year of full‑time experience in a responsible supervisory, administrative or research capacity; or a master's degree with three years of responsible full‑time research experience; or equivalent education and experience. All candidates must have at least a master's degree and at least two years of experience described above.
Benefits
Loan Forgiveness: City employees may be eligible for federal/state loan forgiveness and repayment assistance programs.
Benefits: City employees are entitled to unmatched benefits such as a premium‑free health insurance plan, additional health, fitness, and financial benefits, a public sector defined benefit pension plan, a tax‑deferred savings program, and a robust Worksite Wellness Program.
Work From Home Policy: Depending on the position, you may be able to work up to two days during the week from home.
Job Security: You could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
Equal Employment Opportunity The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye‑Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347‑396‑6549.
#J-18808-Ljbffr
CHECW is comprised of the Bureau of Bronx Neighborhood Health, the Bureau of Brooklyn Neighborhood Health, the Bureau of Harlem Neighborhood Health, the Bureau of Chronic Disease Prevention, the Bureau of Health Equity Capacity Building, the Bureau of Equitable Health Systems, and the Bureau of Finance, Administration and Services. The Director of Provider & Community Engagement reports to the Office of the Deputy Chief Medical Officer.
Responsibilities Lead development and implementation of strategies for leveraging a comprehensive Provider Data Warehouse that merges data from multiple agency sources to better engage and communicate with providers. Collaborate with the Provider Informatics Manager to support the creation and use of a centralized provider data warehouse. Work with the Director of Strategy and Partnerships to improve provider communication and outreach. Research, develop, and implement enhanced engagement with diverse health care providers across New York City, including primary care clinicians, specialty care clinicians, and healers. Define success criteria and key performance indicators for ad‑hoc communications and planned campaigns. Recommend and test communication strategies to increase provider engagement. Supervise staff members (Provider Engagement and ICS Coordinator, Product Manager for Caremesh). Research and develop a thorough understanding of the provider population, across various strata including provider specialties and populations served.
Research and develop a thorough understanding of the community health worker workforce and develop strategies for training and engagement across the agency. Evaluate various data sources, including community and partner surveys, landscape assessments, and local and national data to assess emerging needs and priorities. Use evaluation findings to inform program development and recommendations, collaborating with cross‑agency leadership. Review literature to assess for innovative and effective provider and community engagement strategies. Work with Bureau in the research and writing to publish papers on lessons on community engagement approaches. Collaborate with agency leadership to develop, implement, and evaluate strategic alignment of Public Health Corps (PHC) programming across the agency. Oversee PHC reporting internal and external to DOHMH. Serve as program lead to integrate PHC and Community Health Worker programming with Agency and Divisional priorities such as Healthy NYC and Chronic Disease Prevention Plan. Oversee and continue management of Health Advocacy Partners Program, directly managing the coordinator of HAPP and also overseeing the development and management of CHW ambassador program.
Preferred Skills
Master's degree in a related area (MPH, MSW, MSc, etc.)
Experience with stakeholder engagement and project management.
Excellent communication (verbal & written) and interpersonal skills.
Understanding of communication theory and equity frameworks preferred.
Strong analytical skills and ability to manage and report complex information.
Experience working with clinical or health care stakeholders.
Experience with communications and external affairs.
Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.
Demonstrated commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQ+ people, immigrants, justice‑involved persons, etc.).
Desire to grow professionally, develop new skills and willingness to work outside of comfort zone.
Experience working with the public health sector and coordinating projects involving multiple stakeholders.
Ability to prioritize and work in fast‑paced environment with hard deadlines.
Fluency in Microsoft Word, Excel, Outlook, and PowerPoint.
Experience with Salesforce platforms may be preferred.
Minimum Qualifications
For Assignment Level I: A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological, environmental science, or public health.
For Assignment Level II and above: A doctorate degree with one year of full‑time experience in a responsible supervisory, administrative or research capacity; or a master's degree with three years of responsible full‑time research experience; or equivalent education and experience. All candidates must have at least a master's degree and at least two years of experience described above.
Benefits
Loan Forgiveness: City employees may be eligible for federal/state loan forgiveness and repayment assistance programs.
Benefits: City employees are entitled to unmatched benefits such as a premium‑free health insurance plan, additional health, fitness, and financial benefits, a public sector defined benefit pension plan, a tax‑deferred savings program, and a robust Worksite Wellness Program.
Work From Home Policy: Depending on the position, you may be able to work up to two days during the week from home.
Job Security: You could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
Equal Employment Opportunity The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye‑Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347‑396‑6549.
#J-18808-Ljbffr