Frida
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Director, Quality Assurance
role at
Frida
1 day ago Be among the first 25 applicants
Who We Are Parenting isn’t picture‑perfect. It’s messy, hilarious, exhausting, and life‑changing — sometimes all before noon. That’s where we come in. Founded in 2014 by our CEO Chelsea Hirschhorn, Frida was built to make the raw reality of parenting a little easier to navigate (and a lot less overwhelming). It all started with one legendary snot‑sucker — the NoseFrida — and has grown into a 200+ product lineup that supports families through every stage: from fertility and postpartum recovery to baby care and beyond. We don’t shy away from the stuff no one else wants to talk about — nipple pain, diaper blowouts, or the emotional rollercoaster that comes with keeping a tiny human alive. We call it like it is, solve the problems that actually matter, and build products that help parents feel seen, supported, and totally capable.
We now find Frida products in 50+ countries and in thousands of stores across the U.S., from the biggest national retailers to your neighborhood grocery aisle. Under Hirschhorn’s leadership, Frida has become a category leader by challenging taboos, championing honesty, and supporting families at every stage of parenthood and beyond, earning acclaim on TIME’s 100 Most Influential Companies, TIME Best Inventions, Fast Company Most Innovative Companies and Fast Company Brands That Matter. The real win? Knowing we’re helping parents everywhere feel a little more human and a little less alone.
How You Will Make An Impact Frida is looking for a Director of Quality Assurance to join our Operations team and take the lead in ensuring that Frida’s current and new products meet and exceed quality standards. The ideal candidate will have a working knowledge of quality standards, such as ISO 13485 and FDA regulations (21 CFR Part 820). The Manager of Quality Assurance will focus on establishing quality standards and metrics in support of the new product development pipeline, as well as legacy products.
QMS: Develop, implement and continuously improve the Quality Management System (QMS) in accordance with ISO 13485, FDA regulations (21 CFR Part 820), and other applicable standards and regulations.
QC plans: Assist in developing sustainable quality control plans with detailed testing standards that can be implemented across all new product development projects, ongoing production, and enforced by suppliers.
QC Checklists: Create, implement, and continuously improve quality control checklists tailored to specific products, processes, and regulatory requirements.
Warehouse collaboration: Work with 3PLs to establish quality procedures for incoming inspection, non‑conforming material, preservation of product, material and storage handling, and production/process controls.
Customer Service interface: Rectify quality complaints, facilitate CAPA processes, and communicate quality issues and improvements to stakeholders.
User needs: Work closely with cross‑functional teams to reflect consumer insights and design standards in quality control standards.
Testing coordination: Manage testing with suppliers and third‑party labs to ensure product performance meets consumer expectations and internal standards.
Equipment maintenance: Keep in‑house calibration log current for design verification activities.
Spec revision: Review specifications for new and legacy products to align with testing standards and compliance.
Audit management: Prepare for and manage external audits and inspections, lead internal audit programs, address findings and implement corrective actions.
CAPA Management: Oversee the Corrective and Preventive Actions process to identify root causes of non‑conformances and ensure timely resolution.
Process improvement: Identify and address high return rates and underperformance (e.g., low star ratings).
Supplier quality: Evaluate and monitor suppliers, conduct audits, and manage non‑conformances.
Team leadership: Mentor quality team, align with regulatory requirements and continuous improvement initiatives.
Subject‑matter expertise: Risk management, design verification, equipment qualification, process validation, design transfer, configuration management, and change control.
Training: Develop and deliver training programs; keep employees up to date with SOPs, regulatory requirements, and company policies.
Other projects as assigned.
What You Will Need
8‑10+ years’ experience in consumer products (preferred), Quality, Compliance, or related fields.
Hands‑on experience developing, implementing, and upgrading a quality management system tailored to a business model; full understanding of relevant regulations and how to embed policy criticality.
Understanding of testing methods and regulatory compliance (UL/ETL, FDA, ROHS, Prop 65, etc.).
Experience crafting quality plans that include DFMEA’s, Control Plans, Testing procedures, and AQL’s.
Attention to detail and results‑driven approach.
Six Sigma Green Belt preferred.
Experience working directly with material and component vendors/suppliers and commodities (PCBAs, metals, plastics, cables).
Ability to navigate from strategic to tactical work; strong multi‑tasking and prioritization skills; self‑motivated to meet tight deadlines.
Working knowledge of Microsoft Excel, Word, Access, Visio, documentation control software (preferably Aras PLM), material management software, and statistical application software.
Excellent verbal communication skills with ability to speak effectively with clients, vendors, management staff, and employees.
Excellent project management skills to develop quality objectives, manage overall quality plans, corrective and preventative actions, process improvement, and auditing timelines.
Who You Will Work With Frida is an organization that values collaboration and community. As Director of Quality Assurance, you will work closely with our Operations, Product Development, Fulfillment, Warehouse, and Customer Experience teams.
Why You Will Love Working at Frida
Robust health benefits: comprehensive medical, vision, and dental plans; employer‑paid life insurance; supplemental insurance options including Accident, Short‑Term Disability, and Long‑Term Disability; FSA & HSA.
401(k) matching up to 4% with immediate vesting.
Generous paid time off program, including elective PTO days, federal holidays, sick/wellness days, and a birthday floater.
Flexible paid pregnancy and parental leave.
Weekly wellness programming (in‑office manicures & pedicures, blowouts, massages, carwash services).
Dog‑friendly office.
Learning & development opportunities for professional and personal growth.
Company‑wide events & outings. We host an annual team engagement, a “Fam Jam” family carnival, an annual Day of Service, and various volunteer opportunities.
Exclusive employee product discounts.
EEO Frida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Privacy Policy By applying for this position, you acknowledge and understand that your information will be used as described in Frida's Job Applicant Privacy Policy: https://frida.com/pages/fridababy-job-applicant-privacy-policy
Agency and Third‑Party Submissions Please note this is a direct search led by Frida. Applications from agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes.
Fraud Disclaimer Fridababy LLC will never request personal information (i.e. Social Security number, bank account, or payment of any kind) during the application or recruitment process. Fridababy LLC will only contact you through verified methods, not unofficial platforms such as WhatsApp, Telegram, or personal email accounts. All legitimate communication will come from an official @frida.com or @fridababy.com email address or through our verified recruiting partners. If you receive any suspicious outreach claiming to represent Fridababy LLC, please report it to
frida.hr@frida.com
or
cyber@frida.com . Your safety and privacy is our priority.
#J-18808-Ljbffr
Director, Quality Assurance
role at
Frida
1 day ago Be among the first 25 applicants
Who We Are Parenting isn’t picture‑perfect. It’s messy, hilarious, exhausting, and life‑changing — sometimes all before noon. That’s where we come in. Founded in 2014 by our CEO Chelsea Hirschhorn, Frida was built to make the raw reality of parenting a little easier to navigate (and a lot less overwhelming). It all started with one legendary snot‑sucker — the NoseFrida — and has grown into a 200+ product lineup that supports families through every stage: from fertility and postpartum recovery to baby care and beyond. We don’t shy away from the stuff no one else wants to talk about — nipple pain, diaper blowouts, or the emotional rollercoaster that comes with keeping a tiny human alive. We call it like it is, solve the problems that actually matter, and build products that help parents feel seen, supported, and totally capable.
We now find Frida products in 50+ countries and in thousands of stores across the U.S., from the biggest national retailers to your neighborhood grocery aisle. Under Hirschhorn’s leadership, Frida has become a category leader by challenging taboos, championing honesty, and supporting families at every stage of parenthood and beyond, earning acclaim on TIME’s 100 Most Influential Companies, TIME Best Inventions, Fast Company Most Innovative Companies and Fast Company Brands That Matter. The real win? Knowing we’re helping parents everywhere feel a little more human and a little less alone.
How You Will Make An Impact Frida is looking for a Director of Quality Assurance to join our Operations team and take the lead in ensuring that Frida’s current and new products meet and exceed quality standards. The ideal candidate will have a working knowledge of quality standards, such as ISO 13485 and FDA regulations (21 CFR Part 820). The Manager of Quality Assurance will focus on establishing quality standards and metrics in support of the new product development pipeline, as well as legacy products.
QMS: Develop, implement and continuously improve the Quality Management System (QMS) in accordance with ISO 13485, FDA regulations (21 CFR Part 820), and other applicable standards and regulations.
QC plans: Assist in developing sustainable quality control plans with detailed testing standards that can be implemented across all new product development projects, ongoing production, and enforced by suppliers.
QC Checklists: Create, implement, and continuously improve quality control checklists tailored to specific products, processes, and regulatory requirements.
Warehouse collaboration: Work with 3PLs to establish quality procedures for incoming inspection, non‑conforming material, preservation of product, material and storage handling, and production/process controls.
Customer Service interface: Rectify quality complaints, facilitate CAPA processes, and communicate quality issues and improvements to stakeholders.
User needs: Work closely with cross‑functional teams to reflect consumer insights and design standards in quality control standards.
Testing coordination: Manage testing with suppliers and third‑party labs to ensure product performance meets consumer expectations and internal standards.
Equipment maintenance: Keep in‑house calibration log current for design verification activities.
Spec revision: Review specifications for new and legacy products to align with testing standards and compliance.
Audit management: Prepare for and manage external audits and inspections, lead internal audit programs, address findings and implement corrective actions.
CAPA Management: Oversee the Corrective and Preventive Actions process to identify root causes of non‑conformances and ensure timely resolution.
Process improvement: Identify and address high return rates and underperformance (e.g., low star ratings).
Supplier quality: Evaluate and monitor suppliers, conduct audits, and manage non‑conformances.
Team leadership: Mentor quality team, align with regulatory requirements and continuous improvement initiatives.
Subject‑matter expertise: Risk management, design verification, equipment qualification, process validation, design transfer, configuration management, and change control.
Training: Develop and deliver training programs; keep employees up to date with SOPs, regulatory requirements, and company policies.
Other projects as assigned.
What You Will Need
8‑10+ years’ experience in consumer products (preferred), Quality, Compliance, or related fields.
Hands‑on experience developing, implementing, and upgrading a quality management system tailored to a business model; full understanding of relevant regulations and how to embed policy criticality.
Understanding of testing methods and regulatory compliance (UL/ETL, FDA, ROHS, Prop 65, etc.).
Experience crafting quality plans that include DFMEA’s, Control Plans, Testing procedures, and AQL’s.
Attention to detail and results‑driven approach.
Six Sigma Green Belt preferred.
Experience working directly with material and component vendors/suppliers and commodities (PCBAs, metals, plastics, cables).
Ability to navigate from strategic to tactical work; strong multi‑tasking and prioritization skills; self‑motivated to meet tight deadlines.
Working knowledge of Microsoft Excel, Word, Access, Visio, documentation control software (preferably Aras PLM), material management software, and statistical application software.
Excellent verbal communication skills with ability to speak effectively with clients, vendors, management staff, and employees.
Excellent project management skills to develop quality objectives, manage overall quality plans, corrective and preventative actions, process improvement, and auditing timelines.
Who You Will Work With Frida is an organization that values collaboration and community. As Director of Quality Assurance, you will work closely with our Operations, Product Development, Fulfillment, Warehouse, and Customer Experience teams.
Why You Will Love Working at Frida
Robust health benefits: comprehensive medical, vision, and dental plans; employer‑paid life insurance; supplemental insurance options including Accident, Short‑Term Disability, and Long‑Term Disability; FSA & HSA.
401(k) matching up to 4% with immediate vesting.
Generous paid time off program, including elective PTO days, federal holidays, sick/wellness days, and a birthday floater.
Flexible paid pregnancy and parental leave.
Weekly wellness programming (in‑office manicures & pedicures, blowouts, massages, carwash services).
Dog‑friendly office.
Learning & development opportunities for professional and personal growth.
Company‑wide events & outings. We host an annual team engagement, a “Fam Jam” family carnival, an annual Day of Service, and various volunteer opportunities.
Exclusive employee product discounts.
EEO Frida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Privacy Policy By applying for this position, you acknowledge and understand that your information will be used as described in Frida's Job Applicant Privacy Policy: https://frida.com/pages/fridababy-job-applicant-privacy-policy
Agency and Third‑Party Submissions Please note this is a direct search led by Frida. Applications from agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes.
Fraud Disclaimer Fridababy LLC will never request personal information (i.e. Social Security number, bank account, or payment of any kind) during the application or recruitment process. Fridababy LLC will only contact you through verified methods, not unofficial platforms such as WhatsApp, Telegram, or personal email accounts. All legitimate communication will come from an official @frida.com or @fridababy.com email address or through our verified recruiting partners. If you receive any suspicious outreach claiming to represent Fridababy LLC, please report it to
frida.hr@frida.com
or
cyber@frida.com . Your safety and privacy is our priority.
#J-18808-Ljbffr