Reserv
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Claims Team Lead, Auto/Property
role at
Reserv .
About Reserv Reserv is an insurtech creating and incubating cutting‑edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture‑backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long‑standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
Description $70,000 - $80,000
We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long‑standing challenges of the claims role sounds exciting, we can’t wait to meet you.
About the role As a Team Lead at Reserv, you will provide support to a Claims Manager (or Sr. Manager) with leadership and claim technical responsibilities. Leadership responsibilities include overseeing work done within the real property and auto damage adjusting staff. You will deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.
Who you are
Highly motivated and growth‑oriented, impactful and influential
Claims professional – knowledgeable and with a track record of success in claims adjudication
Strong leader – through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles
Tech‑oriented – excited by the prospect of building a tech‑driven claims organization while delivering excellent service and proven results leveraging technology and analytics
Passionate – claims professional who cares about their team, the customer, and their experience
Empathetic leader – exercise empathy and patience towards everyone you interact with
Sense of urgency – always, but not working at all hours
Creative – challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
Curious – want to know the whole story so you can make the right decisions early and be decisive when it counts
Problem solver – take a deep dive into the details of the business while staying focused on the big picture
Anti‑status quo – act on the desire to do things differently, not just wish for it
Communicative – comfortable with and understand the importance of all forms of communications throughout the claims process
Flexibility – able to switch between claims handling, coaching and feedback
Agility – have an agile mindset and the ability to pivot from focus to focus in a moment’s notice
What we need
Responsible for initial onboarding tasks, access and new‑hire cultural immersion
SME for first‑line questions, escalations, round‑table discussions
Consistently dependable in achieving or exceeding goals and overcoming obstacles
Implement and maintain best practices for claims handling – claim intake, investigation, evaluation, settlement and recovery
Align team with client and customer expectations of the process
Serve as a resource for escalations
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
Increased reserve and payment authority with the ability to assist with moderate reviews
Identify topics and trends to discuss in team huddles and elevated claims experience workshops led/co‑led by team leads, managers, and other Reserv employees
Customer obsession champions – active advocates who help leadership cultivate a customer‑centric mindset
Requirements
Active adjuster license required – resident state license if available, otherwise a Designated Home State (DHS) license
3+ years of insurance claims experience in multiple lines of business, preference for auto and/or real property
1+ years of leadership experience, preference for experience managing in a remote environment
Bachelor’s degree (lack of one should not stop you from applying if you possess all the other qualifications)
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits
Generous health‑insurance package with nationwide coverage, vision, and dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of working with us
Work from anywhere to facilitate your work‑life balance
Apple laptop, large second monitor, and other quality‑of‑life equipment you may want. Technology is something that should make your life easier, not harder!
Additionally, we will
Listen to your feedback to enhance and improve upon the long‑standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote‑first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first‑principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Finance and Sales
Industries Technology, Information and Internet
#J-18808-Ljbffr
Claims Team Lead, Auto/Property
role at
Reserv .
About Reserv Reserv is an insurtech creating and incubating cutting‑edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture‑backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long‑standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
Description $70,000 - $80,000
We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long‑standing challenges of the claims role sounds exciting, we can’t wait to meet you.
About the role As a Team Lead at Reserv, you will provide support to a Claims Manager (or Sr. Manager) with leadership and claim technical responsibilities. Leadership responsibilities include overseeing work done within the real property and auto damage adjusting staff. You will deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.
Who you are
Highly motivated and growth‑oriented, impactful and influential
Claims professional – knowledgeable and with a track record of success in claims adjudication
Strong leader – through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles
Tech‑oriented – excited by the prospect of building a tech‑driven claims organization while delivering excellent service and proven results leveraging technology and analytics
Passionate – claims professional who cares about their team, the customer, and their experience
Empathetic leader – exercise empathy and patience towards everyone you interact with
Sense of urgency – always, but not working at all hours
Creative – challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
Curious – want to know the whole story so you can make the right decisions early and be decisive when it counts
Problem solver – take a deep dive into the details of the business while staying focused on the big picture
Anti‑status quo – act on the desire to do things differently, not just wish for it
Communicative – comfortable with and understand the importance of all forms of communications throughout the claims process
Flexibility – able to switch between claims handling, coaching and feedback
Agility – have an agile mindset and the ability to pivot from focus to focus in a moment’s notice
What we need
Responsible for initial onboarding tasks, access and new‑hire cultural immersion
SME for first‑line questions, escalations, round‑table discussions
Consistently dependable in achieving or exceeding goals and overcoming obstacles
Implement and maintain best practices for claims handling – claim intake, investigation, evaluation, settlement and recovery
Align team with client and customer expectations of the process
Serve as a resource for escalations
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
Increased reserve and payment authority with the ability to assist with moderate reviews
Identify topics and trends to discuss in team huddles and elevated claims experience workshops led/co‑led by team leads, managers, and other Reserv employees
Customer obsession champions – active advocates who help leadership cultivate a customer‑centric mindset
Requirements
Active adjuster license required – resident state license if available, otherwise a Designated Home State (DHS) license
3+ years of insurance claims experience in multiple lines of business, preference for auto and/or real property
1+ years of leadership experience, preference for experience managing in a remote environment
Bachelor’s degree (lack of one should not stop you from applying if you possess all the other qualifications)
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits
Generous health‑insurance package with nationwide coverage, vision, and dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of working with us
Work from anywhere to facilitate your work‑life balance
Apple laptop, large second monitor, and other quality‑of‑life equipment you may want. Technology is something that should make your life easier, not harder!
Additionally, we will
Listen to your feedback to enhance and improve upon the long‑standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote‑first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first‑principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Finance and Sales
Industries Technology, Information and Internet
#J-18808-Ljbffr