Calance
Get AI-powered advice on this job and more exclusive features.
This range is provided by Calance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay $55.00/hr - $65.00/hr
Job Overview The End User Computing (EUC) Engineer is responsible for designing, supporting, maintaining, and optimizing the hospital's end user computing environment to ensure clinicians, staff, and administrators have reliable and secure access to technology resources. This role provides advanced technical support for endpoint devices, operating systems, applications, and mobility solutions, with a strong focus on delivering a stable, compliant, and user‑friendly experience in a healthcare setting.
Responsibilities
Device Deployment:
Build, configure, and deploy desktops, laptops, tablets, thin clients, and mobile devices using enterprise imaging and management tools. Ensure devices meet hospital security, compliance, and operational standards prior to release. (15%)
Advanced Technical Support:
Provide Tier II/III support for escalated incidents, service requests, and problem management activities. Troubleshoot complex hardware, software, and peripheral issues in clinical and administrative environments. Partner with EUC Support and Help Desk teams to ensure resolution and knowledge transfer. (15%)
Systems & Application Management:
Administer and support Microsoft 365, Intune, SCCM, and other enterprise endpoint management solutions. Package, test, and deploy applications, patches, and updates. Maintain and optimize Group Policy Objects (GPOs), login scripts, and device configurations. (15%)
Healthcare Technology Integration:
Support clinical workstations, Workstations on Wheels (WoWs), printers, and medical‑grade peripherals. Collaborate with clinical application teams (e.g., Epic Analysts, Nursing Informatics, Clin. Apps) to ensure endpoint compatibility, performance, and workflow support. (15%)
Security & Compliance:
Enforce endpoint security policies, including encryption, endpoint detection and response (EDR), conditional access, and mobile device management. Participate in vulnerability remediation, patch management, and compliance reporting activities. Support HIPAA and other regulatory requirements by ensuring endpoint security and data protection measures. (15%)
Enterprise Projects:
Contribute to IT projects such as operating system upgrades, device lifecycle refreshes, and mobility initiatives. Assist with design, testing, and rollout of new endpoint standards, technologies, and configurations. Document project deliverables, lessons learned, and standard operating procedures. (10%)
Documentation & Knowledge Sharing:
Develop and maintain technical documentation, standard operating procedures, and knowledge base articles. Provide technical training and guidance to junior staff and end users. Monitor system performance, identify recurring issues, and recommend solutions. Stay current with emerging EUC technologies and healthcare IT trends. (10% & 5%)
Qualifications & Experience
7-9 years of IT experience with at least 5 years focused on end user computing.
Proficiency in Microsoft 365, Windows Operating Systems, Intune, SCCM, Active Directory, Group Policy.
Experience with mobile device management (MDM/MAM) such as Intune, JAMF, or Citrix XenMobile.
Familiarity with clinical workflows and healthcare endpoint technologies.
Strong troubleshooting skills in hardware, OS, and application environments.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industry Hospitals and Health Care
#J-18808-Ljbffr
This range is provided by Calance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay $55.00/hr - $65.00/hr
Job Overview The End User Computing (EUC) Engineer is responsible for designing, supporting, maintaining, and optimizing the hospital's end user computing environment to ensure clinicians, staff, and administrators have reliable and secure access to technology resources. This role provides advanced technical support for endpoint devices, operating systems, applications, and mobility solutions, with a strong focus on delivering a stable, compliant, and user‑friendly experience in a healthcare setting.
Responsibilities
Device Deployment:
Build, configure, and deploy desktops, laptops, tablets, thin clients, and mobile devices using enterprise imaging and management tools. Ensure devices meet hospital security, compliance, and operational standards prior to release. (15%)
Advanced Technical Support:
Provide Tier II/III support for escalated incidents, service requests, and problem management activities. Troubleshoot complex hardware, software, and peripheral issues in clinical and administrative environments. Partner with EUC Support and Help Desk teams to ensure resolution and knowledge transfer. (15%)
Systems & Application Management:
Administer and support Microsoft 365, Intune, SCCM, and other enterprise endpoint management solutions. Package, test, and deploy applications, patches, and updates. Maintain and optimize Group Policy Objects (GPOs), login scripts, and device configurations. (15%)
Healthcare Technology Integration:
Support clinical workstations, Workstations on Wheels (WoWs), printers, and medical‑grade peripherals. Collaborate with clinical application teams (e.g., Epic Analysts, Nursing Informatics, Clin. Apps) to ensure endpoint compatibility, performance, and workflow support. (15%)
Security & Compliance:
Enforce endpoint security policies, including encryption, endpoint detection and response (EDR), conditional access, and mobile device management. Participate in vulnerability remediation, patch management, and compliance reporting activities. Support HIPAA and other regulatory requirements by ensuring endpoint security and data protection measures. (15%)
Enterprise Projects:
Contribute to IT projects such as operating system upgrades, device lifecycle refreshes, and mobility initiatives. Assist with design, testing, and rollout of new endpoint standards, technologies, and configurations. Document project deliverables, lessons learned, and standard operating procedures. (10%)
Documentation & Knowledge Sharing:
Develop and maintain technical documentation, standard operating procedures, and knowledge base articles. Provide technical training and guidance to junior staff and end users. Monitor system performance, identify recurring issues, and recommend solutions. Stay current with emerging EUC technologies and healthcare IT trends. (10% & 5%)
Qualifications & Experience
7-9 years of IT experience with at least 5 years focused on end user computing.
Proficiency in Microsoft 365, Windows Operating Systems, Intune, SCCM, Active Directory, Group Policy.
Experience with mobile device management (MDM/MAM) such as Intune, JAMF, or Citrix XenMobile.
Familiarity with clinical workflows and healthcare endpoint technologies.
Strong troubleshooting skills in hardware, OS, and application environments.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industry Hospitals and Health Care
#J-18808-Ljbffr