Voltage Energy
IT Helpdesk Specialist (On Site)
Voltage Energy, Chapel Hill, North Carolina, United States, 27517
IT Helpdesk Specialist (On Site)
Location:
Chapel Hill, NC (100% Onsite; transitioning to Timberlake, NC mid‑next year)
Employment Type:
Full‑time, Exempt
About the Role:
We’re looking for a proactive IT Helpdesk Specialist to join our IT & Security team. In this role, you’ll be the go‑to expert for technical support, ensuring smooth operations across end‑user devices, networks, and corporate IT systems. You’ll play a key part in maintaining security, troubleshooting issues, and delivering exceptional service to our employees.
What You’ll Do
Technical Support: Install, configure, and maintain desktops, laptops, printers, and peripherals.
Microsoft 365 Administration: Manage accounts, licenses, MFA, and provide support for Outlook, Teams, SharePoint, and more.
Network Support: Troubleshoot LAN, Wi‑Fi, VPN issues and coordinate with vendors for escalations.
Helpdesk Operations: Act as the first point of contact for IT issues via phone, chat, and email; document resolutions and maintain knowledge base articles.
Asset Management: Track IT equipment and software licenses throughout their lifecycle.
Security & Compliance: Implement antivirus updates, enforce IT policies, and support cybersecurity best practices.
Additional Support: Assist with office access control systems, IP phones, and conference technology.
Nice to Have:
Basic Salesforce user support experience.
What We’re Looking For
Bachelor’s degree in Computer Science, Software Engineering, or related field.
3+ years of experience in desktop operations and maintenance (manufacturing or trading industry preferred).
Strong knowledge of Windows/macOS, Microsoft 365, networking basics, and security tools.
Excellent communication and problem‑solving skills.
Proficiency in Chinese is a plus.
Additional Requirements
Ability to adapt in a dynamic environment with shifting priorities.
Reliable transportation for multi‑site support.
Ability to lift up to 20 lbs occasionally.
Voltage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Location:
Chapel Hill, NC (100% Onsite; transitioning to Timberlake, NC mid‑next year)
Employment Type:
Full‑time, Exempt
About the Role:
We’re looking for a proactive IT Helpdesk Specialist to join our IT & Security team. In this role, you’ll be the go‑to expert for technical support, ensuring smooth operations across end‑user devices, networks, and corporate IT systems. You’ll play a key part in maintaining security, troubleshooting issues, and delivering exceptional service to our employees.
What You’ll Do
Technical Support: Install, configure, and maintain desktops, laptops, printers, and peripherals.
Microsoft 365 Administration: Manage accounts, licenses, MFA, and provide support for Outlook, Teams, SharePoint, and more.
Network Support: Troubleshoot LAN, Wi‑Fi, VPN issues and coordinate with vendors for escalations.
Helpdesk Operations: Act as the first point of contact for IT issues via phone, chat, and email; document resolutions and maintain knowledge base articles.
Asset Management: Track IT equipment and software licenses throughout their lifecycle.
Security & Compliance: Implement antivirus updates, enforce IT policies, and support cybersecurity best practices.
Additional Support: Assist with office access control systems, IP phones, and conference technology.
Nice to Have:
Basic Salesforce user support experience.
What We’re Looking For
Bachelor’s degree in Computer Science, Software Engineering, or related field.
3+ years of experience in desktop operations and maintenance (manufacturing or trading industry preferred).
Strong knowledge of Windows/macOS, Microsoft 365, networking basics, and security tools.
Excellent communication and problem‑solving skills.
Proficiency in Chinese is a plus.
Additional Requirements
Ability to adapt in a dynamic environment with shifting priorities.
Reliable transportation for multi‑site support.
Ability to lift up to 20 lbs occasionally.
Voltage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr