Top Prospect Group
This range is provided by Top Prospect Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$60,000.00/yr - $70,000.00/yr Direct message the job poster from Top Prospect Group Responsibilities
Providing technical support to all clients. Support of workstations, servers, network infrastructure, and phone systems. Resolving issues for clients via phone or electronically. Tracking customer issues and adhering to established SLAs and processes. Participating in an after-hours rotation, typically three to four times each year. Utilizing ConnectWise for detailed documentation, issue tracking, and seamless client communication. Excellent collaboration and teamwork. Required Skills
Effective communication skills, both verbal and written. Technical expertise in PC Operating Systems (Windows 11, 10, and 7). Basic to intermediate knowledge of Windows Server Operating Systems (2012R2 to 2022). Proficient with On-Prem Exchange and Microsoft 365’s Email, OneDrive, SharePoint, and Azure. Troubleshooting of network infrastructure including Firewalls, Switches, Networking protocols, VLANs, VPN, and QOS. Familiarity with security tools like MDR, EDR, and A/V. Familiarity with VOIP. Industry certifications like A+, Network+, Security+, Microsoft 365, SonicWall, Windows Client or Windows Server are preferred. Qualifications
Previous experience in the IT industry (3+ years minimum). Strong interpersonal communication skills to maintain professionalism in high‑pressure situations. Strong critical thinking skills with the ability to approach challenges creatively and consider multiple perspectives. Exceptional attention to detail, organizational skills, and ability to document tasks thoroughly. Seniority level
Associate Employment type
Full‑time Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Top Prospect Group by 2x. Location
Hartford, CT
#J-18808-Ljbffr
$60,000.00/yr - $70,000.00/yr Direct message the job poster from Top Prospect Group Responsibilities
Providing technical support to all clients. Support of workstations, servers, network infrastructure, and phone systems. Resolving issues for clients via phone or electronically. Tracking customer issues and adhering to established SLAs and processes. Participating in an after-hours rotation, typically three to four times each year. Utilizing ConnectWise for detailed documentation, issue tracking, and seamless client communication. Excellent collaboration and teamwork. Required Skills
Effective communication skills, both verbal and written. Technical expertise in PC Operating Systems (Windows 11, 10, and 7). Basic to intermediate knowledge of Windows Server Operating Systems (2012R2 to 2022). Proficient with On-Prem Exchange and Microsoft 365’s Email, OneDrive, SharePoint, and Azure. Troubleshooting of network infrastructure including Firewalls, Switches, Networking protocols, VLANs, VPN, and QOS. Familiarity with security tools like MDR, EDR, and A/V. Familiarity with VOIP. Industry certifications like A+, Network+, Security+, Microsoft 365, SonicWall, Windows Client or Windows Server are preferred. Qualifications
Previous experience in the IT industry (3+ years minimum). Strong interpersonal communication skills to maintain professionalism in high‑pressure situations. Strong critical thinking skills with the ability to approach challenges creatively and consider multiple perspectives. Exceptional attention to detail, organizational skills, and ability to document tasks thoroughly. Seniority level
Associate Employment type
Full‑time Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Top Prospect Group by 2x. Location
Hartford, CT
#J-18808-Ljbffr