Santander Bank, N.A.
Branch Manager. King of Prussia, PA
Santander Bank, N.A., King Of Prussia, Pennsylvania, United States, 19406
Branch Manager – King of Prussia, PA
Join Santander Bank, N.A. as a Branch Manager at our King of Prussia location. Santander is a global leader in financial services, evolving from a high‑impact brand into a technology‑driven organization. Our people are at the heart of this journey, driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
Overview As a Branch Manager you oversee the performance of the branch and daily operations, ensuring excellent customer experience, achievement of financial goals, and efficient operations. The manager leads and coaches a team, manages sales activities, deepens customer relationships, and ensures compliance with banking regulations. This role fosters a positive work environment to drive employee engagement and productivity.
Key Responsibilities
Direct overall branch performance, leading the team to achieve sales targets, optimize operational processes, and enhance customer satisfaction.
Develop and implement sales strategies to grow revenue and market share.
Motivate sales teams to manage a pipeline of prospects and customers.
Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well‑being, foster loyalty, and increase branch productivity.
Analyze branch performance data to drive strategic decisions to improve performance and operational efficiency.
Coach and develop team members, setting clear expectations, enhancing performance, and fostering professional development.
Hire, retain, and motivate branch colleagues across all job families within the branch.
Manage branch scheduling to balance branch needs with employee availability.
Utilize digital technologies and platforms to enhance customer interactions, educate them on self‑service options, and drive business outcomes.
Provide an elevated experience, simplifying processes for customers while ensuring exceptional service.
Manage escalated customer problems and provide effective solutions.
Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
Ensure risk management and compliance within a complex business environment, adhering to all company policies and regulatory requirements.
Responsibilities may extend to supporting nearby branch locations based on business necessity.
What You Bring
High school diploma, GED, or equivalent education – required.
Bachelor’s degree in a related field or equivalent experience – preferred.
3+ years of demonstrated retail bank sales management or related bank operations/support – required.
5+ years of retail sales management experience – required.
12+ months of Santander experience related to branch manager responsibilities and endorsed by District Executive or District/Region manager – required.
3+ years of experience selling products/services in an incentive‑based environment – required.
Proven experience in a sales leadership role, preferably as a Branch Manager or similar position.
Proven relationship‑building skills and a customer‑centric approach.
Excellent leadership and team‑management skills.
Excellent customer‑service skills and a passion for helping others.
Strong problem‑solving skills with a proactive approach to issue resolution.
Experience in coaching and developing team members.
Excellent communication, consultative, and influence skills, both verbal and written.
Ability to educate customers on technology and share the value of digital tools and platforms.
Ability to make data‑driven decisions to improve performance and outcomes.
Establishes and maintains effective working relationships.
Ability to create a positive work environment and drive employee engagement.
Strong knowledge of company policy, compliance regulations, risk management, and loss prevention.
Ability to work in a fast‑paced environment and manage multiple priorities.
Ability to interact with integrity and professionalism with customers and employees.
Computer proficiency and basic math skills.
Ability to work branch hours, which may include weekends and evenings.
Certifications
No certifications listed for this job.
It Would Be Nice For You To Have
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Experience in Microsoft Office products.
Pay Range Base pay: $60,000 – $102,500 annually (USD).
Benefits Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. Santander offers benefits designed to support you, your family and your well‑being, now and into the future.
Risk Culture We embrace a strong risk culture and expect all professionals at all levels to take a proactive and responsible approach toward risk management.
EEO Statement At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions Frequent minimal physical effort such as sitting, standing, and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights This job description does not list all of the job duties. You may be asked by supervisors or managers to perform other duties. You may be evaluated in part based on performance of the tasks listed. The employer has the right to revise this job description at any time. This job description is not a contract for employment; either side may terminate at any time for any reason.
What To Do Next If this sounds like a role you are interested in, please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us.
Location King of Prussia, PA (Primary location: King of Prussia, PA). Other locations: Pennsylvania – King of Prussia.
Organization Santander Bank N.A.
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
#J-18808-Ljbffr
Join Santander Bank, N.A. as a Branch Manager at our King of Prussia location. Santander is a global leader in financial services, evolving from a high‑impact brand into a technology‑driven organization. Our people are at the heart of this journey, driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
Overview As a Branch Manager you oversee the performance of the branch and daily operations, ensuring excellent customer experience, achievement of financial goals, and efficient operations. The manager leads and coaches a team, manages sales activities, deepens customer relationships, and ensures compliance with banking regulations. This role fosters a positive work environment to drive employee engagement and productivity.
Key Responsibilities
Direct overall branch performance, leading the team to achieve sales targets, optimize operational processes, and enhance customer satisfaction.
Develop and implement sales strategies to grow revenue and market share.
Motivate sales teams to manage a pipeline of prospects and customers.
Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well‑being, foster loyalty, and increase branch productivity.
Analyze branch performance data to drive strategic decisions to improve performance and operational efficiency.
Coach and develop team members, setting clear expectations, enhancing performance, and fostering professional development.
Hire, retain, and motivate branch colleagues across all job families within the branch.
Manage branch scheduling to balance branch needs with employee availability.
Utilize digital technologies and platforms to enhance customer interactions, educate them on self‑service options, and drive business outcomes.
Provide an elevated experience, simplifying processes for customers while ensuring exceptional service.
Manage escalated customer problems and provide effective solutions.
Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
Ensure risk management and compliance within a complex business environment, adhering to all company policies and regulatory requirements.
Responsibilities may extend to supporting nearby branch locations based on business necessity.
What You Bring
High school diploma, GED, or equivalent education – required.
Bachelor’s degree in a related field or equivalent experience – preferred.
3+ years of demonstrated retail bank sales management or related bank operations/support – required.
5+ years of retail sales management experience – required.
12+ months of Santander experience related to branch manager responsibilities and endorsed by District Executive or District/Region manager – required.
3+ years of experience selling products/services in an incentive‑based environment – required.
Proven experience in a sales leadership role, preferably as a Branch Manager or similar position.
Proven relationship‑building skills and a customer‑centric approach.
Excellent leadership and team‑management skills.
Excellent customer‑service skills and a passion for helping others.
Strong problem‑solving skills with a proactive approach to issue resolution.
Experience in coaching and developing team members.
Excellent communication, consultative, and influence skills, both verbal and written.
Ability to educate customers on technology and share the value of digital tools and platforms.
Ability to make data‑driven decisions to improve performance and outcomes.
Establishes and maintains effective working relationships.
Ability to create a positive work environment and drive employee engagement.
Strong knowledge of company policy, compliance regulations, risk management, and loss prevention.
Ability to work in a fast‑paced environment and manage multiple priorities.
Ability to interact with integrity and professionalism with customers and employees.
Computer proficiency and basic math skills.
Ability to work branch hours, which may include weekends and evenings.
Certifications
No certifications listed for this job.
It Would Be Nice For You To Have
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Experience in Microsoft Office products.
Pay Range Base pay: $60,000 – $102,500 annually (USD).
Benefits Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. Santander offers benefits designed to support you, your family and your well‑being, now and into the future.
Risk Culture We embrace a strong risk culture and expect all professionals at all levels to take a proactive and responsible approach toward risk management.
EEO Statement At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions Frequent minimal physical effort such as sitting, standing, and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights This job description does not list all of the job duties. You may be asked by supervisors or managers to perform other duties. You may be evaluated in part based on performance of the tasks listed. The employer has the right to revise this job description at any time. This job description is not a contract for employment; either side may terminate at any time for any reason.
What To Do Next If this sounds like a role you are interested in, please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us.
Location King of Prussia, PA (Primary location: King of Prussia, PA). Other locations: Pennsylvania – King of Prussia.
Organization Santander Bank N.A.
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
#J-18808-Ljbffr