Cozy Earth
Cozy Earth, recognized as the #299 fastest-growing company on the Inc. 5000 list, is at the forefront of home luxury and apparel. Our mission is to transform everyday comfort with our incredibly soft, temperature-regulating bedding, sleepwear, loungewear, and bath products. As the only brand to earn a spot on "Oprah's Favorite Things" for five years in a row across five different categories, we pride ourselves on exceptional quality and innovation.
We’re excited to expand our team with a
Loyalty and Retention Specialist
who will play a key role in evolving and elevating Cozy Earth’s membership program. This role is ideal for someone who is deeply customer-focused, creatively curious, and excited to help reimagine what a brand membership experience can be. You’ll help bring our membership to life through thoughtful experiences, engagement initiatives, and programming that builds long-term loyalty and connection with our customers. Responsibilities
Support and help grow Cozy Earth’s membership program with a strong focus on customer engagement and retention Brainstorm, plan, and execute creative membership initiatives, experiences, and moments of delight Help make the membership experience more interactive through campaigns, content, and touchpoints across channels Collaborate with retention, email/SMS, brand, and creative teams to align messaging and member experiences Assist with planning and executing member-focused events, activations, or exclusive experiences (virtual or in-person) Gather customer feedback and insights to help improve the membership experience over time Track engagement metrics and member participation to understand what’s resonating and where to iterate Help manage membership communications, timelines, and executional details Other duties as assigned Skills and Qualifications
0–2 years of experience in marketing, customer experience, community, events, or related roles Passion for the customer and creating meaningful, memorable brand experiences Creative thinker who enjoys brainstorming new ideas and trying fresh approaches Strong organizational skills and attention to detail Comfortable working cross-functionally and juggling multiple projects Clear communication skills, both written and verbal Interest in DTC, eCommerce, loyalty, or membership programs is a plus, but not required Benefits
Medical, dental, and vision coverage to keep you healthy 401K plan to secure your financial future Flexible PTO to ensure you have the time you need for rest and relaxation Monthly self-care benefit to support your overall well‑being Access generous discounts on all our products Cozy Earth is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Loyalty and Retention Specialist
who will play a key role in evolving and elevating Cozy Earth’s membership program. This role is ideal for someone who is deeply customer-focused, creatively curious, and excited to help reimagine what a brand membership experience can be. You’ll help bring our membership to life through thoughtful experiences, engagement initiatives, and programming that builds long-term loyalty and connection with our customers. Responsibilities
Support and help grow Cozy Earth’s membership program with a strong focus on customer engagement and retention Brainstorm, plan, and execute creative membership initiatives, experiences, and moments of delight Help make the membership experience more interactive through campaigns, content, and touchpoints across channels Collaborate with retention, email/SMS, brand, and creative teams to align messaging and member experiences Assist with planning and executing member-focused events, activations, or exclusive experiences (virtual or in-person) Gather customer feedback and insights to help improve the membership experience over time Track engagement metrics and member participation to understand what’s resonating and where to iterate Help manage membership communications, timelines, and executional details Other duties as assigned Skills and Qualifications
0–2 years of experience in marketing, customer experience, community, events, or related roles Passion for the customer and creating meaningful, memorable brand experiences Creative thinker who enjoys brainstorming new ideas and trying fresh approaches Strong organizational skills and attention to detail Comfortable working cross-functionally and juggling multiple projects Clear communication skills, both written and verbal Interest in DTC, eCommerce, loyalty, or membership programs is a plus, but not required Benefits
Medical, dental, and vision coverage to keep you healthy 401K plan to secure your financial future Flexible PTO to ensure you have the time you need for rest and relaxation Monthly self-care benefit to support your overall well‑being Access generous discounts on all our products Cozy Earth is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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