TEKsystems
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Position Summary
Provide immediate and precise support for technical issues related to laptops, desktops, and mobile devices.
Offer software, hardware, and networking support for desktops, laptops, and mobile devices.
Install software and replace computer hardware and peripherals (computers, mobile devices, printers).
Perform initial troubleshooting and arrange for additional support as needed.
Conduct routine maintenance on computers and peripherals.
Participate in planning and implementing computer upgrades, enhancements, and expansions.
Identify, investigate, and research customer questions and problems.
Repair hardware or coordinate its repair.
Provide training and follow-up as appropriate.
Log activities within the ticketing system for tracking.
Schedule and provide training sessions to meet customer needs.
Maintain inventory of computer-related hardware and software.
Collaborate with department technical liaisons to resolve customer issues.
Provide follow-up on problems or escalation.
Maintain professionalism in actions, demeanor, and dress.
Ensure up-to-date support and troubleshooting information is available for customers.
Ensure customer satisfaction throughout the service delivery transaction.
Perform other duties as assigned.
Additional Skills & Qualifications
Bachelor’s degree in computer science or applicable work experience.
Proven track record in enterprise-level technical support for at least three years.
Extensive knowledge of Windows 10, Microsoft Office (including Project and Visio).
Experience with endpoint management platforms and desktop provisioning technologies such as SCCM, PXE, and JAMF.
Willingness to be flexible with scheduled days and hours with reasonable notice during operations.
Self‑starter capable of working with minimal direction.
Customer‑centric attitude to support and instruct customers to resolve complex problems efficiently.
Ability to quickly assess situations and adapt to dynamic priorities.
High availability and business‑hours availability required.
Ability to earn trust, maintain positive professional relationships, and strengthen a culture of inclusion.
Job Type & Location
Contract position based out of Chicago, IL.
Pay And Benefits
Pay range: $25.00–$32.00 per hour.
Benefits may include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan; Life Insurance; Short and long‑term disability; Health Spending Account; Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).
Application Deadline : December 31, 2025.
Equal Opportunity Employment Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Position Summary
Provide immediate and precise support for technical issues related to laptops, desktops, and mobile devices.
Offer software, hardware, and networking support for desktops, laptops, and mobile devices.
Install software and replace computer hardware and peripherals (computers, mobile devices, printers).
Perform initial troubleshooting and arrange for additional support as needed.
Conduct routine maintenance on computers and peripherals.
Participate in planning and implementing computer upgrades, enhancements, and expansions.
Identify, investigate, and research customer questions and problems.
Repair hardware or coordinate its repair.
Provide training and follow-up as appropriate.
Log activities within the ticketing system for tracking.
Schedule and provide training sessions to meet customer needs.
Maintain inventory of computer-related hardware and software.
Collaborate with department technical liaisons to resolve customer issues.
Provide follow-up on problems or escalation.
Maintain professionalism in actions, demeanor, and dress.
Ensure up-to-date support and troubleshooting information is available for customers.
Ensure customer satisfaction throughout the service delivery transaction.
Perform other duties as assigned.
Additional Skills & Qualifications
Bachelor’s degree in computer science or applicable work experience.
Proven track record in enterprise-level technical support for at least three years.
Extensive knowledge of Windows 10, Microsoft Office (including Project and Visio).
Experience with endpoint management platforms and desktop provisioning technologies such as SCCM, PXE, and JAMF.
Willingness to be flexible with scheduled days and hours with reasonable notice during operations.
Self‑starter capable of working with minimal direction.
Customer‑centric attitude to support and instruct customers to resolve complex problems efficiently.
Ability to quickly assess situations and adapt to dynamic priorities.
High availability and business‑hours availability required.
Ability to earn trust, maintain positive professional relationships, and strengthen a culture of inclusion.
Job Type & Location
Contract position based out of Chicago, IL.
Pay And Benefits
Pay range: $25.00–$32.00 per hour.
Benefits may include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan; Life Insurance; Short and long‑term disability; Health Spending Account; Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).
Application Deadline : December 31, 2025.
Equal Opportunity Employment Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr