PPG Industries, Inc
Customer Service Representative
As a
Customer Service Representative , you will be our first line of contact for our external Industrial Coatings customers. you'll be responsible for processing orders, which are supplied by multiple manufacturing sites and fulfillment centers across the PPG Network. You will manage orders until they deliver to our customers. You will work directly with Supply Chain, Operations, and Shipping of orders for your assigned accounts. You will directly manage an account load of customers, and partner with our Commercial Team to ensure a successful sale, and execution of order processing and delivery to our customers. We will empower you to proactively handle customer service-related problems and implement the necessary corrective actions. You'll also gain a solid understanding of our policies, systems, procedures, and objectives. If you're looking for a challenge that will provide the foundation from which your career can grow, you'll find it here.
Benefits PPG offers excellent benefits including medical, dental, vision, life insurance, disability insurance, parental leave, PTO, 401k, continuing education, and career advancement!
Responsibilities
Accurate processing of customer purchase orders, sourcing to multiple fulfillment centers.
Late order tracking and communicating updates to Sales and Customers.
Review and update orders daily in ERP system (Oracle).
Product & Customer Data maintenance, submitting requests for changes.
Work with Planning, Scheduling, Production, and Shipping to ensure on-time shipments.
Manage inventory in a cost-effective manner, tracking and acting on Make and Hold orders.
Work with supervisor to help resolve issues and implement corrective actions.
Qualifications
HS Diploma
2+ years of previous experience supporting high-volume customer service.
Experience answering customer inquiries for quotes, parts, order details, and updates usually by email.
Experience entering a high volume of order data daily with low error rate.
Basic Proficiency with computers including Email, Word, Excel, and order systems such as SAP or Oracle.
#LI-Remote
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
Benefits will be discussed with you by your recruiter during the hiring process.
As faixas salariais e os beneficios da PPG podem variar de acordo com o local, o que nos permite remunerar os funcionarios de forma competitiva em mercados regionais diferentes. A PPG considera varios fatores na tomada de decisoes sobre remuneracao, incluindo, entre outros, conjuntos de habilidades, experiencia e treinamento, qualificacoes e educacao, licencas e certificacoes, alem de outras necessidades organizacionais. Ha outros incentivos que podem ser incluidos.
Nossos programas de beneficios para funcionarios sao planejados com foco no bem-estar e na saude de nossos funcionarios. Todas as coberturas e beneficios de seguro seguirao os termos e condicoes dos planos e respectivos documentos de governanca.
#J-18808-Ljbffr
Customer Service Representative , you will be our first line of contact for our external Industrial Coatings customers. you'll be responsible for processing orders, which are supplied by multiple manufacturing sites and fulfillment centers across the PPG Network. You will manage orders until they deliver to our customers. You will work directly with Supply Chain, Operations, and Shipping of orders for your assigned accounts. You will directly manage an account load of customers, and partner with our Commercial Team to ensure a successful sale, and execution of order processing and delivery to our customers. We will empower you to proactively handle customer service-related problems and implement the necessary corrective actions. You'll also gain a solid understanding of our policies, systems, procedures, and objectives. If you're looking for a challenge that will provide the foundation from which your career can grow, you'll find it here.
Benefits PPG offers excellent benefits including medical, dental, vision, life insurance, disability insurance, parental leave, PTO, 401k, continuing education, and career advancement!
Responsibilities
Accurate processing of customer purchase orders, sourcing to multiple fulfillment centers.
Late order tracking and communicating updates to Sales and Customers.
Review and update orders daily in ERP system (Oracle).
Product & Customer Data maintenance, submitting requests for changes.
Work with Planning, Scheduling, Production, and Shipping to ensure on-time shipments.
Manage inventory in a cost-effective manner, tracking and acting on Make and Hold orders.
Work with supervisor to help resolve issues and implement corrective actions.
Qualifications
HS Diploma
2+ years of previous experience supporting high-volume customer service.
Experience answering customer inquiries for quotes, parts, order details, and updates usually by email.
Experience entering a high volume of order data daily with low error rate.
Basic Proficiency with computers including Email, Word, Excel, and order systems such as SAP or Oracle.
#LI-Remote
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
Benefits will be discussed with you by your recruiter during the hiring process.
As faixas salariais e os beneficios da PPG podem variar de acordo com o local, o que nos permite remunerar os funcionarios de forma competitiva em mercados regionais diferentes. A PPG considera varios fatores na tomada de decisoes sobre remuneracao, incluindo, entre outros, conjuntos de habilidades, experiencia e treinamento, qualificacoes e educacao, licencas e certificacoes, alem de outras necessidades organizacionais. Ha outros incentivos que podem ser incluidos.
Nossos programas de beneficios para funcionarios sao planejados com foco no bem-estar e na saude de nossos funcionarios. Todas as coberturas e beneficios de seguro seguirao os termos e condicoes dos planos e respectivos documentos de governanca.
#J-18808-Ljbffr