Hi-Speed Industrial Service
Hoist & Crane Service Coordinator/Planner
Hi-Speed Industrial Service, Little Rock, Arkansas, United States, 72208
Hoist & Crane Service Coordinator/Planner
Apply for the
Hoist & Crane Service Coordinator/Planner
role at
Hi-Speed Industrial Service .
Job Description The Hoist & Crane Service Coordinator/Planner is a task-oriented individual who thrives in a fast-paced, continually changing environment. This role schedules and manages day‑to‑day activities for technical field service personnel and coordinates relationships with outside contractors needed to complete jobs and projects in the field. Strong pre‑planning and adaptability are essential.
Essential Job Functions
Schedule and dispatch field service representatives.
Schedule service technicians’ day‑to‑day activities efficiently and profitably, negotiating with third‑party providers when necessary.
Optimize call schedules to minimize expense.
Collaborate with other coordinators to optimize labor utilization.
Monitor online GPS technician management software to ensure timely arrival/departure and coordinate with customers and additional staff.
Work with service technicians on parts sourcing and coordinate/expedite to job sites.
Respond to major contracted customers with daily service call updates and tracking information as requested.
Maintain the CRM service call dispatching and tracking system.
Execute daily processes to ensure quality control.
Assign and follow up on work orders and job data to contract drivers.
Maintain accurate records and ensure information is executed timely and correctly.
Qualifications and Requirements
At least three (3) years in a coordinator/planning position, preferably in the cartage transportation or service industry.
Experience in operations and dispatch.
General supervision; creativity and latitude expected.
Solid written and verbal communication skills.
Highly computer literate with basic to intermediate Microsoft Office knowledge (Word, Excel) and e‑mail system proficiency.
Ability to handle multiple tasks simultaneously and recall past information.
Familiarity with the geography of the region in which operations are conducted.
Must be able to lift 50 pounds.
Assessment will be administered during the interview process.
Work Environment Fast‑paced office environment with no physical discomfort due to temperature, dust, noise, or the like. Majority of time spent communicating with management, customers, and technicians by telephone, email, and other business technology.
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Hoist & Crane Service Coordinator/Planner
role at
Hi-Speed Industrial Service .
Job Description The Hoist & Crane Service Coordinator/Planner is a task-oriented individual who thrives in a fast-paced, continually changing environment. This role schedules and manages day‑to‑day activities for technical field service personnel and coordinates relationships with outside contractors needed to complete jobs and projects in the field. Strong pre‑planning and adaptability are essential.
Essential Job Functions
Schedule and dispatch field service representatives.
Schedule service technicians’ day‑to‑day activities efficiently and profitably, negotiating with third‑party providers when necessary.
Optimize call schedules to minimize expense.
Collaborate with other coordinators to optimize labor utilization.
Monitor online GPS technician management software to ensure timely arrival/departure and coordinate with customers and additional staff.
Work with service technicians on parts sourcing and coordinate/expedite to job sites.
Respond to major contracted customers with daily service call updates and tracking information as requested.
Maintain the CRM service call dispatching and tracking system.
Execute daily processes to ensure quality control.
Assign and follow up on work orders and job data to contract drivers.
Maintain accurate records and ensure information is executed timely and correctly.
Qualifications and Requirements
At least three (3) years in a coordinator/planning position, preferably in the cartage transportation or service industry.
Experience in operations and dispatch.
General supervision; creativity and latitude expected.
Solid written and verbal communication skills.
Highly computer literate with basic to intermediate Microsoft Office knowledge (Word, Excel) and e‑mail system proficiency.
Ability to handle multiple tasks simultaneously and recall past information.
Familiarity with the geography of the region in which operations are conducted.
Must be able to lift 50 pounds.
Assessment will be administered during the interview process.
Work Environment Fast‑paced office environment with no physical discomfort due to temperature, dust, noise, or the like. Majority of time spent communicating with management, customers, and technicians by telephone, email, and other business technology.
#J-18808-Ljbffr