Florida Vision Institute
Patient Service Representative – Florida Vision Institute
Florida Vision Institute, a multi‑specialty ophthalmology practice located in Jupiter, FL, is looking for a patient‑focused, team‑oriented individual to serve as a Patient Service Representative. The role offers competitive work hours, holidays, a comprehensive benefits package, and opportunities for career advancement.
Ideal candidates have knowledge of vision insurance and at least one year of medical front desk experience, preferably in optometry or ophthalmology.
Responsibilities
Greet and welcome all patients and visitors upon arrival to the clinic.
Follow all practice policies and procedures for thorough and complete check‑in and check‑out processes.
Utilize multiple methods of data collection including paper, electronic, kiosk, and web‑based applications.
Confirm that accurate patient demographic and insurance information has been collected and update if necessary.
Confirm insurance eligibility and verify active and participating coverage.
Accurately calculate and collect patient copayments, deductibles, and due balances.
Schedule return appointments and set up reminder notifications.
Assist doctors, staff, patients, and visitors professionally.
Maintain confidentiality of all doctor, staff, and patient information.
Keep the reception area clean and organized.
Assist with maintaining proper inventory levels of retail items (if applicable).
Answer inbound and outbound phone calls with appropriate telephone etiquette.
Handle sensitive information in a confidential manner.
Execute duties of the position in a professional and courteous manner.
Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients.
Must be willing to travel between locations to support front‑office operations (only applicable for multi‑location practices).
Must be willing to work early mornings, late evenings, and weekends as required to support business needs.
Other duties as assigned.
Qualifications
High school diploma or equivalent is required.
Compassionate, able to establish confidence and trust with patients.
Remain calm and professional under pressure or stress.
Highly energetic with a positive attitude.
Attention to detail.
Strong written and verbal communication skills.
Create and maintain positive interpersonal relationships.
Ability to work as part of a team as well as independently.
One or more years' experience working in a medical practice preferred.
Knowledge of medical and vision insurances preferred.
Basic computer knowledge required.
Experience with NextGen, Microsoft, Clearwave preferred.
Benefits
Benefits for full‑time team members including comprehensive medical, dental, and optical coverage, 401(k), and short‑ and long‑term disability.
Company‑paid life insurance.
Paid holidays and generous paid time off.
Paid parking where applicable.
Team‑oriented working environment where you are heard and respected.
Clear career ladder opportunities.
#J-18808-Ljbffr
Ideal candidates have knowledge of vision insurance and at least one year of medical front desk experience, preferably in optometry or ophthalmology.
Responsibilities
Greet and welcome all patients and visitors upon arrival to the clinic.
Follow all practice policies and procedures for thorough and complete check‑in and check‑out processes.
Utilize multiple methods of data collection including paper, electronic, kiosk, and web‑based applications.
Confirm that accurate patient demographic and insurance information has been collected and update if necessary.
Confirm insurance eligibility and verify active and participating coverage.
Accurately calculate and collect patient copayments, deductibles, and due balances.
Schedule return appointments and set up reminder notifications.
Assist doctors, staff, patients, and visitors professionally.
Maintain confidentiality of all doctor, staff, and patient information.
Keep the reception area clean and organized.
Assist with maintaining proper inventory levels of retail items (if applicable).
Answer inbound and outbound phone calls with appropriate telephone etiquette.
Handle sensitive information in a confidential manner.
Execute duties of the position in a professional and courteous manner.
Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients.
Must be willing to travel between locations to support front‑office operations (only applicable for multi‑location practices).
Must be willing to work early mornings, late evenings, and weekends as required to support business needs.
Other duties as assigned.
Qualifications
High school diploma or equivalent is required.
Compassionate, able to establish confidence and trust with patients.
Remain calm and professional under pressure or stress.
Highly energetic with a positive attitude.
Attention to detail.
Strong written and verbal communication skills.
Create and maintain positive interpersonal relationships.
Ability to work as part of a team as well as independently.
One or more years' experience working in a medical practice preferred.
Knowledge of medical and vision insurances preferred.
Basic computer knowledge required.
Experience with NextGen, Microsoft, Clearwave preferred.
Benefits
Benefits for full‑time team members including comprehensive medical, dental, and optical coverage, 401(k), and short‑ and long‑term disability.
Company‑paid life insurance.
Paid holidays and generous paid time off.
Paid parking where applicable.
Team‑oriented working environment where you are heard and respected.
Clear career ladder opportunities.
#J-18808-Ljbffr