National Park Service
Public Safety Dispatcher
Position located in Great Smoky Mountains National Park, in the Division of Resource and Visitor Protection. Pay range: GS‑07: $50,460–65,599 per year; GS‑08: $55,882–72,644 per year. Concurrently open Full Time to all U.S. citizens under Announcement Number SE‑1630‑GRSM‑26‑12855941‑DE. Closing date: 01/06/2026 or until 150 applicants are filled. Responsibilities
The incumbent performs emergency and non‑emergency dispatch and call‑taking services for public safety‑related incidents and operations in an emergency communications center serving a large National Park. Monitors and tracks equipment and personnel such as law enforcement, structural fire, wildland fire, aviation, vessels, and search and rescue using a Computer Aided Dispatch (CAD) program. Operates a multi‑frequency radio console and prioritizes radio traffic and related communications. Utilizes NCIC and other law enforcement databases and records management systems. Other duties include records management, general public assistance, assistance to other park offices and partners, and projects as assigned in support of the Visitor and Resource Protection Division. Area Information
Great Smoky Mountains are among the oldest mountains in the world, covering over 800 square miles in the Southern Appalachian Mountains, bisecting the Park from northeast to southwest. The Park contains 384 miles of roads, 930 miles of backcountry trails, 104 designated backcountry campsites, and many species of flora and fauna. Duty station is near Gatlinburg, TN within an hour drive of Knoxville, offering residential communities, schools, and recreational opportunities. Conditions of Employment
U.S. Citizenship required. Appointment subject to background investigation and favorable adjudication. Meet Selective Service Registration Act requirement for males. Participation in Direct Deposit Electronics Funds Transfer Program. Drug test required prior to appointment and random testing thereafter. Operate a government (or private) motor vehicle; valid driver’s license required; submit Motor Vehicle Operator’s License and Driving Record. May be required to complete training and operate a four‑wheel drive vehicle. Government housing may be available on a temporary basis. Wear a uniform and comply with National Park Service uniform standards; uniform allowance provided. May be required to work on‑call, evenings, weekends, holidays, overtime, and shift work. May be required to travel overnight up to 4 nights per month; obtain a government charge card for travel. Obtain and maintain an Emergency Medical Dispatch (EMD) certification. Obtain and maintain a National Criminal Information Network (NCIC) certificate. Ability to lift 50 lbs. Qualifications
All qualifications must be met by closing date 01/06/2026. Credit will be given for all appropriate qualifying experience; resumes must clearly indicate nature of duties, employment dates, and hours worked. To qualify for GS‑07
At least one full year of specialized experience comparable in scope and responsibility to the GS‑06 level in the Federal service. Specialized experience includes at least two of the following: certified NCIC operator, certified Emergency Medical Dispatcher, and use of a CAD system. Have performed as a Public Safety Dispatcher receiving and prioritizing both emergency and non‑emergency calls for law enforcement, fire, and EMS incidents; coordinated responses and updated responders; queried and relayed driver and vehicle information, person cautions, wants, and warrants. Must obtain and maintain a valid NCIC certificate; include hours per week worked. To qualify for GS‑08
At least one full year of specialized experience comparable in scope and responsibility to the GS‑07 level in the Federal service. Experience includes serving as a senior dispatcher in a complex dispatch environment, training and assisting lower‑level dispatchers, troubleshooting radio and CAD system issues, and providing technical guidance. Must obtain and maintain a valid NCIC certificate; include hours per week worked. Volunteer Experience
Volunteer work through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations is eligible for credit. Education
No substitution of education for experience at the grade level(s) of this announcement. CTAP/ICTAP Statement
Current or former displaced Federal individuals with special priority selection rights must meet OPM qualification standards, selective placement factors, and be physically qualified. Proof of CTAP/ICTAP eligibility and federal employment documentation must be submitted. Additional Information
First appointment to the Federal Government is entitled to the lowest step of the grade. Salary range does not guarantee higher pay. The announcement may fill additional identical vacancies within 90 days of issue date. Physical Demands
Incumbent must function efficiently in a confined space for extended periods, be expected to work long hours exceeding normally scheduled shifts, and have manual dexterity for operating computer terminals/keyboards. Incumbent may be required to lift boxes and supplies up to 50 pounds. Working Conditions
Work performed in a well‑lighted, temperature‑controlled room with routine noise levels. Incumbent may be assigned to accompany field law enforcement personnel in patrol vehicles during training. Incumbent may not leave the center unless relieved by another qualified dispatcher. Benefits
As a federal employee, you and your family will have access to a comprehensive benefits package. Contact the hiring agency for information on specific benefits offered.
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Position located in Great Smoky Mountains National Park, in the Division of Resource and Visitor Protection. Pay range: GS‑07: $50,460–65,599 per year; GS‑08: $55,882–72,644 per year. Concurrently open Full Time to all U.S. citizens under Announcement Number SE‑1630‑GRSM‑26‑12855941‑DE. Closing date: 01/06/2026 or until 150 applicants are filled. Responsibilities
The incumbent performs emergency and non‑emergency dispatch and call‑taking services for public safety‑related incidents and operations in an emergency communications center serving a large National Park. Monitors and tracks equipment and personnel such as law enforcement, structural fire, wildland fire, aviation, vessels, and search and rescue using a Computer Aided Dispatch (CAD) program. Operates a multi‑frequency radio console and prioritizes radio traffic and related communications. Utilizes NCIC and other law enforcement databases and records management systems. Other duties include records management, general public assistance, assistance to other park offices and partners, and projects as assigned in support of the Visitor and Resource Protection Division. Area Information
Great Smoky Mountains are among the oldest mountains in the world, covering over 800 square miles in the Southern Appalachian Mountains, bisecting the Park from northeast to southwest. The Park contains 384 miles of roads, 930 miles of backcountry trails, 104 designated backcountry campsites, and many species of flora and fauna. Duty station is near Gatlinburg, TN within an hour drive of Knoxville, offering residential communities, schools, and recreational opportunities. Conditions of Employment
U.S. Citizenship required. Appointment subject to background investigation and favorable adjudication. Meet Selective Service Registration Act requirement for males. Participation in Direct Deposit Electronics Funds Transfer Program. Drug test required prior to appointment and random testing thereafter. Operate a government (or private) motor vehicle; valid driver’s license required; submit Motor Vehicle Operator’s License and Driving Record. May be required to complete training and operate a four‑wheel drive vehicle. Government housing may be available on a temporary basis. Wear a uniform and comply with National Park Service uniform standards; uniform allowance provided. May be required to work on‑call, evenings, weekends, holidays, overtime, and shift work. May be required to travel overnight up to 4 nights per month; obtain a government charge card for travel. Obtain and maintain an Emergency Medical Dispatch (EMD) certification. Obtain and maintain a National Criminal Information Network (NCIC) certificate. Ability to lift 50 lbs. Qualifications
All qualifications must be met by closing date 01/06/2026. Credit will be given for all appropriate qualifying experience; resumes must clearly indicate nature of duties, employment dates, and hours worked. To qualify for GS‑07
At least one full year of specialized experience comparable in scope and responsibility to the GS‑06 level in the Federal service. Specialized experience includes at least two of the following: certified NCIC operator, certified Emergency Medical Dispatcher, and use of a CAD system. Have performed as a Public Safety Dispatcher receiving and prioritizing both emergency and non‑emergency calls for law enforcement, fire, and EMS incidents; coordinated responses and updated responders; queried and relayed driver and vehicle information, person cautions, wants, and warrants. Must obtain and maintain a valid NCIC certificate; include hours per week worked. To qualify for GS‑08
At least one full year of specialized experience comparable in scope and responsibility to the GS‑07 level in the Federal service. Experience includes serving as a senior dispatcher in a complex dispatch environment, training and assisting lower‑level dispatchers, troubleshooting radio and CAD system issues, and providing technical guidance. Must obtain and maintain a valid NCIC certificate; include hours per week worked. Volunteer Experience
Volunteer work through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations is eligible for credit. Education
No substitution of education for experience at the grade level(s) of this announcement. CTAP/ICTAP Statement
Current or former displaced Federal individuals with special priority selection rights must meet OPM qualification standards, selective placement factors, and be physically qualified. Proof of CTAP/ICTAP eligibility and federal employment documentation must be submitted. Additional Information
First appointment to the Federal Government is entitled to the lowest step of the grade. Salary range does not guarantee higher pay. The announcement may fill additional identical vacancies within 90 days of issue date. Physical Demands
Incumbent must function efficiently in a confined space for extended periods, be expected to work long hours exceeding normally scheduled shifts, and have manual dexterity for operating computer terminals/keyboards. Incumbent may be required to lift boxes and supplies up to 50 pounds. Working Conditions
Work performed in a well‑lighted, temperature‑controlled room with routine noise levels. Incumbent may be assigned to accompany field law enforcement personnel in patrol vehicles during training. Incumbent may not leave the center unless relieved by another qualified dispatcher. Benefits
As a federal employee, you and your family will have access to a comprehensive benefits package. Contact the hiring agency for information on specific benefits offered.
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