Enterprise
Senior Customer Assistance Representative - Sonora, CA
Enterprise, Sonora, California, United States, 95370
Senior Customer Assistance Representative - Sonora, CA
Enterprise
Overview Enterprise Mobility operates the Enterprise Rent‑Car, National Car Rental and Alamo car‑rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America. We are hiring now and working toward our shared vision to be the world’s best and most trusted mobility company.
Opening Information Part‑time position that pays $19.00 per hour.
Location 14860 Mono Way, Sonora, CA 95370
Benefits
Employee discount
Retirement savings plan
Training and development
Schedule Monday 8:00 am – 5:00 pm, Wednesday 8:00 am – 5:00 pm, Friday 8:00 am – 5:00 pm
Responsibilities
Take incoming calls – reservations, rate quotes, general questions and provide information and resolution to customers, other branches, insurance companies, dealerships, repair shops and other vendors.
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
Meet and greet customers in a friendly and timely manner.
Provide directions and general assistance.
Assist to assess the condition of a rental upon return.
Process returns, check‑ins and exit kiosk transactions.
Effectively market the company while picking up customers or dropping them off in a safe and courteous manner and assisting customers as needed.
Understand and communicate rental terms and conditions, vehicle features and other services.
May sell optional protection products, upgrades, fuel options and other additional equipment.
Notify management of any known vehicle problems and any required vehicle maintenance.
Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
Perform miscellaneous and backup duties as assigned.
Additional Information Equal Opportunity Employer / Disability / Veterans
Qualifications
Must be at least 18 years old.
Must have at least 1 year of prior customer service experience in a retail environment.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must not have interviewed with Enterprise Mobility brands in the last 12 months.
Apart from religious observation, must be able to work the following schedule: Monday 7:30 am – 12:30 pm, Wednesday 1:00 pm – 6:30 pm, Friday 1:00 pm – 6:30 pm.
Seniority Level Entry level
Employment Type Part‑time
Job Function Other
Industry Travel Arrangements
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Overview Enterprise Mobility operates the Enterprise Rent‑Car, National Car Rental and Alamo car‑rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America. We are hiring now and working toward our shared vision to be the world’s best and most trusted mobility company.
Opening Information Part‑time position that pays $19.00 per hour.
Location 14860 Mono Way, Sonora, CA 95370
Benefits
Employee discount
Retirement savings plan
Training and development
Schedule Monday 8:00 am – 5:00 pm, Wednesday 8:00 am – 5:00 pm, Friday 8:00 am – 5:00 pm
Responsibilities
Take incoming calls – reservations, rate quotes, general questions and provide information and resolution to customers, other branches, insurance companies, dealerships, repair shops and other vendors.
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
Meet and greet customers in a friendly and timely manner.
Provide directions and general assistance.
Assist to assess the condition of a rental upon return.
Process returns, check‑ins and exit kiosk transactions.
Effectively market the company while picking up customers or dropping them off in a safe and courteous manner and assisting customers as needed.
Understand and communicate rental terms and conditions, vehicle features and other services.
May sell optional protection products, upgrades, fuel options and other additional equipment.
Notify management of any known vehicle problems and any required vehicle maintenance.
Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
Perform miscellaneous and backup duties as assigned.
Additional Information Equal Opportunity Employer / Disability / Veterans
Qualifications
Must be at least 18 years old.
Must have at least 1 year of prior customer service experience in a retail environment.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must not have interviewed with Enterprise Mobility brands in the last 12 months.
Apart from religious observation, must be able to work the following schedule: Monday 7:30 am – 12:30 pm, Wednesday 1:00 pm – 6:30 pm, Friday 1:00 pm – 6:30 pm.
Seniority Level Entry level
Employment Type Part‑time
Job Function Other
Industry Travel Arrangements
#J-18808-Ljbffr