Essex Property Trust
Community Relations Representative
Essex Property Trust, Los Angeles, California, United States, 90079
Community Relations Representative
Essex Property Trust – Woodland Hills, CA (LAX 027 Avondale at Warner Center). Position Type: Regular. Full‑time, five days per week (including occasional weekend coverage).
Overview The Community Relations Representative plays a vital role delivering an exceptional resident experience throughout the customer life cycle. As the primary point of contact for residents, the role focuses on fostering positive relationships, managing communication, ensuring smooth move‑in and move‑out processes, and supporting community management operations with a high level of customer service and professionalism.
Responsibilities
Serve as the primary in‑person contact for residents and manage all communications via the CRM system.
Facilitate seamless move‑in and move‑out experiences, including necessary paperwork, identification checks, and resident inquiries (in‑person and virtual).
Promote excellent resident experience by addressing questions and concerns promptly and professionally, both in‑person and virtually.
Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards.
Maintain in‑depth knowledge of the assigned community portfolio, including property‑specific features and operations.
Collaborate with the Community Management Team to support community operations and meet customer satisfaction targets.
Assist in organizing and participating in occasional resident events across the property portfolio.
Handle confidential resident and property information with discretion and professionalism.
Post notices across the property portfolio as needed.
Perform other duties and special projects assigned to support community operations and resident satisfaction.
Ensure compliance with company policies, procedures, and relevant laws such as Fair Housing, Landlord‑Tenant regulations, and OSHA standards.
Maintain regular, consistent, and timely attendance.
Qualifications
High school diploma or equivalent required; college degree preferred.
One year of experience in a customer service environment preferred.
Commitment to providing exceptional customer service and a desire to help people.
Strong organizational and time‑management skills to handle multiple responsibilities effectively.
Ability to work independently and collaboratively in a centralized, high‑volume hub environment.
On‑site work at the office five days per week.
Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
Ability to read, write, speak, and understand English.
Capability to use a personal smart device for apps related to property operations and communication.
Job Requirements
Maintain alignment with Essex policies and procedures while managing relationships with internal and external stakeholders.
Ensure compliance with all applicable laws, including Fair Housing, Landlord‑Tenant, Local Building Codes, OSHA, and EEOC.
Excellent verbal and written communication skills, with the ability to create, compose, and edit written materials.
Regular, consistent, and timely attendance; on‑call for occasional weekend coverage.
Work primarily at an Essex office location, requiring extended periods at a desk and occasional resident notice deliveries involving walking and stair use.
Use of standard office equipment such as computers, phones, and printers.
Availability to work a flexible schedule, including weekends, and travel for meetings, training, and community visits.
What You Will Bring To The Table
Ability to collaborate with coworkers in person and virtually to achieve customer goals.
Analytical skills to comprehend, analyze, and interpret documents.
Problem‑solving abilities to evaluate multiple options and make decisions with a thorough understanding of procedures and company policies.
High organization and demonstrated project management skills.
Initiative and the ability to meet all job requirements and assignments.
Compensation and Benefits The pay range for this position is $23.08 – $32.69 per hour. New hires generally start between $23.08 – $28.37 per hour, with final offers determined by skill set, experience, and internal equity. The role is eligible for Essex’s discretionary Annual Bonus program. Full‑time associates receive competitive salaries, career growth opportunities, and benefit packages that include medical, dental, vision, paid parental leave, 401(k) employer match, wellness programs, and more. Additionally, most positions qualify for a 20% housing discount and enjoy 12 paid holidays plus 15 PTO days.
Seniority Entry level
Employment Type Full‑time
Job Function Other
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Overview The Community Relations Representative plays a vital role delivering an exceptional resident experience throughout the customer life cycle. As the primary point of contact for residents, the role focuses on fostering positive relationships, managing communication, ensuring smooth move‑in and move‑out processes, and supporting community management operations with a high level of customer service and professionalism.
Responsibilities
Serve as the primary in‑person contact for residents and manage all communications via the CRM system.
Facilitate seamless move‑in and move‑out experiences, including necessary paperwork, identification checks, and resident inquiries (in‑person and virtual).
Promote excellent resident experience by addressing questions and concerns promptly and professionally, both in‑person and virtually.
Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards.
Maintain in‑depth knowledge of the assigned community portfolio, including property‑specific features and operations.
Collaborate with the Community Management Team to support community operations and meet customer satisfaction targets.
Assist in organizing and participating in occasional resident events across the property portfolio.
Handle confidential resident and property information with discretion and professionalism.
Post notices across the property portfolio as needed.
Perform other duties and special projects assigned to support community operations and resident satisfaction.
Ensure compliance with company policies, procedures, and relevant laws such as Fair Housing, Landlord‑Tenant regulations, and OSHA standards.
Maintain regular, consistent, and timely attendance.
Qualifications
High school diploma or equivalent required; college degree preferred.
One year of experience in a customer service environment preferred.
Commitment to providing exceptional customer service and a desire to help people.
Strong organizational and time‑management skills to handle multiple responsibilities effectively.
Ability to work independently and collaboratively in a centralized, high‑volume hub environment.
On‑site work at the office five days per week.
Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
Ability to read, write, speak, and understand English.
Capability to use a personal smart device for apps related to property operations and communication.
Job Requirements
Maintain alignment with Essex policies and procedures while managing relationships with internal and external stakeholders.
Ensure compliance with all applicable laws, including Fair Housing, Landlord‑Tenant, Local Building Codes, OSHA, and EEOC.
Excellent verbal and written communication skills, with the ability to create, compose, and edit written materials.
Regular, consistent, and timely attendance; on‑call for occasional weekend coverage.
Work primarily at an Essex office location, requiring extended periods at a desk and occasional resident notice deliveries involving walking and stair use.
Use of standard office equipment such as computers, phones, and printers.
Availability to work a flexible schedule, including weekends, and travel for meetings, training, and community visits.
What You Will Bring To The Table
Ability to collaborate with coworkers in person and virtually to achieve customer goals.
Analytical skills to comprehend, analyze, and interpret documents.
Problem‑solving abilities to evaluate multiple options and make decisions with a thorough understanding of procedures and company policies.
High organization and demonstrated project management skills.
Initiative and the ability to meet all job requirements and assignments.
Compensation and Benefits The pay range for this position is $23.08 – $32.69 per hour. New hires generally start between $23.08 – $28.37 per hour, with final offers determined by skill set, experience, and internal equity. The role is eligible for Essex’s discretionary Annual Bonus program. Full‑time associates receive competitive salaries, career growth opportunities, and benefit packages that include medical, dental, vision, paid parental leave, 401(k) employer match, wellness programs, and more. Additionally, most positions qualify for a 20% housing discount and enjoy 12 paid holidays plus 15 PTO days.
Seniority Entry level
Employment Type Full‑time
Job Function Other
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