Healthcare Outcomes Performance Co. (HOPCo)
PT Test Scheduler
Healthcare Outcomes Performance Co. (HOPCo), Phoenix, Arizona, United States, 85003
Join to apply for the
PT Test Scheduler
role at
Healthcare Outcomes Performance Co. (HOPCo)
2 weeks ago – Be among the first 25 applicants
Responsibilities
Schedules tests for the patient within the practice management program or at outside facilities based on insurance, patient preference, physician preference, and or location.
Gathers pertinent information from insurance carriers, physicians, and patient charts to make certain of appropriate matching to contracted service providers.
Calls patients to schedule tests within the required time as designated by policies and procedures.
Provides ongoing follow‑up until successful execution of referral.
Responds to patient questions and complaints, resolving problems and maintaining high patient satisfaction levels.
Communicates clinical instructions needed for appointments/procedures.
Inputs required data into GE practice management to include administrative comments and coded notes.
Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule and performs all required documentation of work completed.
Effectively understands and proactively manages and schedules providers with front office personnel.
Schedules appointments in the timeframe that allows for appropriate follow‑up and execution of authorization as designated by policies and procedures.
Education
High school diploma/GED or equivalent working knowledge preferred.
Experience
0-2 years of test scheduling experience or related experience.
Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
Requirements
Able to complete and manage per department metrics.
Ensure 100% of required certifications and authorizations have been obtained.
Knowledge
Knowledge of insurance plans.
Knowledge of computer systems.
Knowledge of grammar, spelling, and punctuation to type patient information.
Skills
Skill in customer service and an understanding of the code of conduct and culture.
Skill in communicating effectively with physicians, clinical staff, hospital staff, and the public.
Skill in establishing good working relationships with both internal and external customers.
Abilities
Ability to maintain patient confidentiality.
Ability to communicate with upset and frustrated patients.
Ability to obtain patient history and medical history.
Ability to work on multiple projects and prioritize tasks. Ability to meet time‑sensitive goals.
Environmental Working Conditions
Normal office environment.
Physical/Mental Demands
Requires sitting and standing associated with a normal office environment.
Some bending and stretching are required.
Manual dexterity using a computer keyboard, phone, and scanner.
Seniority level
Entry level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Hospitals and Health Care
Locations
Scottsdale, AZ – $93,000.00‑$140,000.00 (1 week ago)
Phoenix, AZ – $120,000.00‑$200,000.00 (1 week ago)
Tempe, AZ – $102,900.00‑$155,560.00 (6 days ago)
Scottsdale, AZ – $93,000.00‑$140,000.00 (1 week ago)
Phoenix, AZ – $75,000.00‑$110,000.00 (2 weeks ago)
Referrals increase your chances of interviewing at Healthcare Outcomes Performance Co. (HOPCo) by 2x
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
PT Test Scheduler
role at
Healthcare Outcomes Performance Co. (HOPCo)
2 weeks ago – Be among the first 25 applicants
Responsibilities
Schedules tests for the patient within the practice management program or at outside facilities based on insurance, patient preference, physician preference, and or location.
Gathers pertinent information from insurance carriers, physicians, and patient charts to make certain of appropriate matching to contracted service providers.
Calls patients to schedule tests within the required time as designated by policies and procedures.
Provides ongoing follow‑up until successful execution of referral.
Responds to patient questions and complaints, resolving problems and maintaining high patient satisfaction levels.
Communicates clinical instructions needed for appointments/procedures.
Inputs required data into GE practice management to include administrative comments and coded notes.
Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule and performs all required documentation of work completed.
Effectively understands and proactively manages and schedules providers with front office personnel.
Schedules appointments in the timeframe that allows for appropriate follow‑up and execution of authorization as designated by policies and procedures.
Education
High school diploma/GED or equivalent working knowledge preferred.
Experience
0-2 years of test scheduling experience or related experience.
Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
Requirements
Able to complete and manage per department metrics.
Ensure 100% of required certifications and authorizations have been obtained.
Knowledge
Knowledge of insurance plans.
Knowledge of computer systems.
Knowledge of grammar, spelling, and punctuation to type patient information.
Skills
Skill in customer service and an understanding of the code of conduct and culture.
Skill in communicating effectively with physicians, clinical staff, hospital staff, and the public.
Skill in establishing good working relationships with both internal and external customers.
Abilities
Ability to maintain patient confidentiality.
Ability to communicate with upset and frustrated patients.
Ability to obtain patient history and medical history.
Ability to work on multiple projects and prioritize tasks. Ability to meet time‑sensitive goals.
Environmental Working Conditions
Normal office environment.
Physical/Mental Demands
Requires sitting and standing associated with a normal office environment.
Some bending and stretching are required.
Manual dexterity using a computer keyboard, phone, and scanner.
Seniority level
Entry level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Hospitals and Health Care
Locations
Scottsdale, AZ – $93,000.00‑$140,000.00 (1 week ago)
Phoenix, AZ – $120,000.00‑$200,000.00 (1 week ago)
Tempe, AZ – $102,900.00‑$155,560.00 (6 days ago)
Scottsdale, AZ – $93,000.00‑$140,000.00 (1 week ago)
Phoenix, AZ – $75,000.00‑$110,000.00 (2 weeks ago)
Referrals increase your chances of interviewing at Healthcare Outcomes Performance Co. (HOPCo) by 2x
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr