Duke University Health System
Patient Service Associate- Cancer Center Registration
Duke University Health System, Durham, North Carolina, United States, 27703
Apply for the
Patient Service Associate- Cancer Center Registration
role at
Duke University Health System .
At Duke Health, we’re driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. Join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health’s fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
Occ Summary Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.
Work Performed
Prepare for clinic visits by reviewing next‑day patients and completing next‑day preparation activities.
Enter pre‑visit orders and prepare new patient charts.
Pick up X‑rays, office charts, medical records, reports, petty cash and collections bag.
File history sheets, ancillary reports and all other required patient record documentation.
Return medical records and attach HIPAA/Medicare documents to the encounter forms.
Check‑in patient upon arrival in the practice and verify patient demographic data in Maestro Care.
Accurately identify the appropriate account for patient visit, present and educate patients on required forms, obtain signatures.
Collect and post co‑payments and balances on accounts due.
Imprint all patient‑specific chart documents and requisition/transmittal documents.
Copy, file and distribute insurance cards as per procedure.
Coordinate labs/procedures as requested and maintain private physician office charts.
Prepare encounter forms, investigate and account for missing encounter forms, audit for completeness.
Batches encounter forms or charge posting in Maestro Care.
Schedule tests and procedures, complete and distribute ancillary service requisitions.
Explain billing to patients per PRMO credit and collection policies.
Check‑out patients, make return appointments, enter primary or referring physician and schedule tests.
Answer telephone, take and deliver messages to physicians, nurses and others.
Report obtained medical information accurately, completely and timely; disseminate messages per practice communication standards.
Knowledge, Skills and Abilities Strong verbal and written communication, basic PC and data entry skills, knowledge of medical terminology and telephone etiquette. Demonstrated ability to organize and prioritize work, provide instructions, interact tactfully with customers and establish effective relationships. Must apply specific departmental policies, rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.
Minimum Qualifications Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Education Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
Experience Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Health Care Provider
Industries
Hospitals and Health Care
#J-18808-Ljbffr
Patient Service Associate- Cancer Center Registration
role at
Duke University Health System .
At Duke Health, we’re driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. Join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health’s fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
Occ Summary Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.
Work Performed
Prepare for clinic visits by reviewing next‑day patients and completing next‑day preparation activities.
Enter pre‑visit orders and prepare new patient charts.
Pick up X‑rays, office charts, medical records, reports, petty cash and collections bag.
File history sheets, ancillary reports and all other required patient record documentation.
Return medical records and attach HIPAA/Medicare documents to the encounter forms.
Check‑in patient upon arrival in the practice and verify patient demographic data in Maestro Care.
Accurately identify the appropriate account for patient visit, present and educate patients on required forms, obtain signatures.
Collect and post co‑payments and balances on accounts due.
Imprint all patient‑specific chart documents and requisition/transmittal documents.
Copy, file and distribute insurance cards as per procedure.
Coordinate labs/procedures as requested and maintain private physician office charts.
Prepare encounter forms, investigate and account for missing encounter forms, audit for completeness.
Batches encounter forms or charge posting in Maestro Care.
Schedule tests and procedures, complete and distribute ancillary service requisitions.
Explain billing to patients per PRMO credit and collection policies.
Check‑out patients, make return appointments, enter primary or referring physician and schedule tests.
Answer telephone, take and deliver messages to physicians, nurses and others.
Report obtained medical information accurately, completely and timely; disseminate messages per practice communication standards.
Knowledge, Skills and Abilities Strong verbal and written communication, basic PC and data entry skills, knowledge of medical terminology and telephone etiquette. Demonstrated ability to organize and prioritize work, provide instructions, interact tactfully with customers and establish effective relationships. Must apply specific departmental policies, rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.
Minimum Qualifications Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Education Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
Experience Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Health Care Provider
Industries
Hospitals and Health Care
#J-18808-Ljbffr